Park Royal Huatulco

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2876 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Theft, surprise charges and a dirty toothbrush

    Reviewed by lindsaysI7668RI() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am very surprised to hear about what went on during our stay here as I have stayed here 2 other times under different ownership and have never had an issue and to be honest a much better experience. Staff do not seem as happy, the activities are lacking and the music by the pool/beach could be better, but I want to start by saying the positive, this hotel has some great views, the food has gotten better and they really tried to take every precaution necessary during the CO-VID 19 crisis which was great to see, for their safety and ours. I am more so dissapointed as I had talked to a woman after overhearing her at the front desk talk about theft of 2 of her items (bras, although expensive ones as they are the bigger you are) and another person had their ear buds lifted. Both people were staying on the 7th floor so we believe it was the cleaning lady. Although they had let management know, they had mentioned this had happened before and did not let this employee go. Only about a day later, she went on to try to decode the safe in someones room and caused the safe to not open, she let the tenants know when they came back to the room and when they called down to ask for help from management they said she had already told them, we are just wondering what she was doing as the safe in the closet as it doesnt need cleaning. Same floor, same cleaning lady. We had also heard of a womans toothbrush that was in a toothbrush case having black hair on it, and our rooms floor looked like they hadn't been mopped in a while. And finally, a family getting ready to leave was notified of charges for one more person just before they were leaving of $1000. I have to say I am dissapointed as although our stay was fine, it has changed a lot and I wouldnt necessarily say for the better. I wouldn't recommend given these items and I also wont be coming back to this hotel for these reasons. This was always a clean, lively hotel with great accomodating staff and a lot of fun to stay and relax. That is definitely not the case anymore. Huatulco is an amazing place, there are just a lot better places to stay than this one.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Great beach smaller hotel

    Reviewed by marilyntraveller_57(Victoria, Canada) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a smaller resort. Compared to other resort areas in Mexico, less people speak English but they were all super friendly even though we were almost the last guests due to the virus and the staff knew they were going to lose thie jobs or have their hours cut. The food was good. The rooms are big with great views. I suggest getting building 7 if possible as its close to one of the pools, bars and restaurants. Most people seem to go to the beach bar which is across the road and a short walk but they run shuttles often and we only walked once, by choice. The rooms are built on a very steep slope but again the shuttles mean you dont have to walk. There wasnt much night life but we were okay with that. The watervis okay to drink although we chose to drink the bottled water. The beach and general area is the cleanest Ive seen in Mexico.

    2nd Time In Huatulco- 1st Time At Park Royal. We'll Be Back!

    Reviewed by no-problem-mon52(Lethbridge, Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent 11 days here in early March, and I have to say that Park Royal is an "All Inclusive Gem". The staff are excellent; we found everyone friendly and helpful. And yes, getting your point across at times in English can be challenging, but I was using the Spanish I'm learning on the free Duolingo app and got along just fine. As travelers, can we all be a bit kinder to others who are trying to serve us and English is their second language?? Learn a few Spanish phrases- it goes a long way. We stayed in Room 323: spacious, clean and had to be the quietest hotel room we've had on holidays. Our room had a small fridge, two free bottles of water every day and a (free) safe for your valuables. During our time at Park Royal, I spoke with numerous guests about their rooms and the views. The 100-500 block of rooms are closer to the main lobby so it makes walking to the beach that much easier. The 6th-10th floor rooms with the views ($$$) are further away. Some people we spoke with loved those high floors and the views; personally next time, we'd just take a deluxe garden view in the 200 block and spend the money elsewhere. The food at the Veranda Beach Club restaurant was probably some of the best buffet food we've experienced at an all inclusive. Park Royal- do we need "Activities" at the pool? People go on holidays to relax and I personally could do without loud voices over the speakers playing games or exercising in pool.WIFI is quite good in the room, the lobby and on the beach.

    Park Royal Hotel

    Reviewed by 355teor() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good hotel, entertainment is very good and exciting, all of the staff is super nice and hospitable. Blanca, abigail, brenda, javier are all super helpful and very nice. The beach is very nice and they have good promotions feeding the fish, all of the amenities are very clean and nice.

    Never disappointed

    Reviewed by baddad2018() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 4th visit to the Park Royal and our 2nd this year (14-21 Jan and 03-10 Mar). Need I say more? Rooms and balconies are huge and well kept. Staff are very friendly and helpful and try their hardest to please. Although all the staff are excellent, I would like to make special mention of Ansony the chef, bartenders Noe, Soledad and Aldair, and servers Karen and Wilberth. Overall, this resort is very good value for your money.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5