Mandalay Bay Resort & Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11534 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    No Media on the 27th floor

    Reviewed by jfulsom() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We never were able to get the music working then we call the front desk and they sent the maintenance man 40 mins later to no avail. The over experience was good not great as the Delano or Four Season

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-1

    Value

    Value-5

    Poor COVID-19 Quality Process

    Reviewed by Nr0uY(Tacoma, Washington) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Entered a uncleanliness room through mobile check-in (photo’s available). We’ve stayed here and other MGM and always has been average or above satisfactory. This was disappointing especially with a new child and COVID concerns. We were initially dismissed from the guest service representatives and felt it was our fault to use their new and much promoted mobile check-in. We had to go the manager to address our issues. We were credited for resort fees and room service but wanted to hear that training or process improvements will be reviewed so this doesn’t happen again. Will not be staying at the MGM location again.

    Not a 10 yet!

    Reviewed by surplusgal(Beaverton, Oregon) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I know no one is back up 100% from covid but having one coffee house open for the whole hotel is ridiculous. If you are going to make people wait one hour at least put free coffee in the room. Pool was cold too.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-5

    Fabulous room!

    Reviewed by koborny(Rush Center, Kansas) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We has an amazing time. The cleanliness and comfort make it an amazing place to stay. Bring plenty of money! Coffee, water, things like that are expensive. I would recommend bringing your own and putting them on ice.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Overall Good

    Reviewed by ASU88(Boston, Massachusetts) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Hotel is nice and the pools are great. Housekeepers for the rooms are friendly and attentive but those who clean the common areas need to step up. Walls are thin as you can hear neighbors conversations. The fees are excessive(use of fridge, mini bars, rentals at pool, etc... so be prepared) but the overall cost to stay there was reasonable. Disappointed that many restaurants and shows were not open.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4