Planet Hollywood Beach Resort Costa Rica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2450 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Planet Hollywood Costa Rica Review

    Reviewed by 938rians() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time! Brought my family down to Costa Rica and actually was supposed to stay at another hotel and switched to Planet Hollywood the first day. Best decision ever! We met Beny, our personal concierge and she was just perfect! Beny catered to our every needs and was super accessible and responsive even on her days off. The staff is friendly and welcoming and the place is so immaculate. Definitely planning to come down again.

    Paradise besides a Pandemic

    Reviewed by Sherry B() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Resort Staff are Rock Stars! We had 5 days and 4 nights here and I have been so impressed with the hard working staff. We brought our office of nearly 100 people and dovetailed our time. The staff had just started putting into place the "resort offered CoVid testing" in order to help us all get back home to the US. (Currently requiring a negative test inorder to return home.) It was a lot of work for the staff and there was some confusion and frustration. All resort employees were as professional and helpful as they could be. One staff member went totally beyond her usual duties to help us out. My Concierge or Personal Assistant that was assigned to me was Fernanda. She absolutely responded to every concern. Took care of getting drinks to the people in the test line when it got too long, she and Maria (Event Coordinator) contacted the medical group they were using and put plans in place to accommodate our large group. Maria also helped me plan a quick group event despite our budget restrictions and very complicated timing with the different arrival/departure dates and a Costa Rica holiday. The food has been delicious and the restaurants are hustling to keep compliance with capacity rules and still give folks a chance to try the different menus. Our room is beautiful and view is too. (One tiny complaint- bathroom lighting is too dim.) We will take home many memories. One of my personal favorites were the Yoga Classes with Jose. He's a gifted teacher and offered a quiet yet invigorating class to start the day. If you can afford it, go ahead and spring for "Star Class". I went in a Director Suite as a Star Class member. (My suite reservation didn't default to that - which was weird, but Maria worked it out and we paid for the upgrade.) We are in love with Costa Rica and hope to come back soon. Very beautiful country delightful people! Stay healthy & Namaste. Date of stay: May 2021

    Amazing Customer Service!

    Reviewed by Tanisha F() on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friends and I had an amazing time in Costa Rica! It was my second time visiting the country. The customer service at this resort and for our tours was amazing!! The 3 B’s in the lobby bar were awesome! They made good drinks and had great energy! Andrea was excellent with assisting us with restaurant reservations. Huge thanks to Christian!!! He made sure we enjoyed this vacation! He booked a private gazebo dinner for my friends and I on our last night. Throughout the trip Christian checked on us to make sure we had everything we needed. The food was excellent. We used Frank The Tank for our tours - zip lining, water tubing, horseback riding, ATVs, and the sunset catamaran. We used Eduardo for the water taxi to take us to Father Rooster one evening. Our tour guide Gourdi with Frank The Tank was amazing! He captured so many nice pictures of us. The beds were comfortable and clean. We had a standard room, but the view was amazing!! We had massages by the ladies on the beach - twice lol! Everyone at the pool bar was awesome!! Such a great trip! I would highly recommend going. Pura Vida!!

    Amazing staff and resort

    Reviewed by Jpavness() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was a great vacation spot for my husband and I. What made it great was the staff. I am in the fitness industry and have very specific diet, as well as high need for a decent gym even on vacation. Not only did our star class attendant help ensure my food was taken care of by working directly with the chefs so I didn’t have to, the gym was great and well kept. Our star class attendant was Fernanda who was amazing. She took care of everything, even our covid testing to go home. Jorge at the fitness center was amazing. Super friendly, helpful, and always went above and beyond to ensure I had everything I needed. The chefs were great, especially the two chefs both named Gerardo. One was mainly at the Texas restaurant and one was mainly at the Asian restaurant. Jonathon, one of the restaurant wait staff was also extremely friendly, as were all of them. Also a name to mention, Ivan who was our cabana attendant 3x and was a freaking rock star. They all really get to know you and learn how they could make your stay amazing beyond your dreams. The resort itself was great. Great options for food, swim, spa, you name it. Even included water sports like SUPs and kayaks etc. Can’t recommend highly enough. I’d recommend getting star class as it comes with your personal attendant and literally they take care of absolutely everything, creating the most relaxing experience. Again: Fernanda (star attendant), Jorge (fitness), both Gerardo chefs, Ivan (cabana attendant), Jonathon (server) were all names worth remembering and taking the time to call out. Thanks for a great trip! JP

    Great gym and gym staff

    Reviewed by SingleInSeattle(Memphis, Tennessee) on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Phit Fight class with Jorge was awesome. He kicked our butt and provided great guidance on form. Other gym staff also very helpful and friendly. Gym had a lot of new equipment. Free weights, weight machines, lots of cardio options plus enough space on the floor for warm up. They have water bottles (not those silly cone cups), towels and plenty of hand sanitizer. It was also cool enough in there to escape outdoor heat. Highly recommend!