The Westin Golf Resort & Spa Playa Conchal

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5351 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Family Trip in Costa Rica

    Reviewed by christophernellyking(Kincardine, Canada) on Dec 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked a family all-inclusive vacation at the Westin Playa Conchal and stayed from December 03 to 13, 2019. Our family vacation was excellent! I have two children, daughter age 8 and son, age 9. After a relatively long day of travelling from Toronto on Westjet (excellent flight), we picked up our rental car from Adobe. After successfully navigating to the resort, we arrived in the late afternoon, and the check in process was quick and easy. We had a swift electric cart ride to our room, in building 10. Our room was on the ground floor, facing the golf course over a stream. The grounds were immaculately kept. The room was great. Two double beds seemed closer to Queen sized to me...they were very comfortable and soft sheets and plenty of nice pillows. The room also had a 32 inch LCD TV, mini fridge fully stocked with beers (we don't drink), water, juices, etc., and most importantly a small safe for keeping our valuables. The bathroom was spacious, and the tub had a shower with a rain shower head as well as a more conventional shower wand. I just wish it had a little more water pressure. Overall thought the room was spacious and well laid out. The food. The food at this resort was excellent, and even better in many instances than all inclusive resorts we have stayed at in the Mayan Riviera.Of particular note is the amazing room service menu, available at just about all hours of the day. We don't normally make use of room service, but on this trip, we had a few very early morning starts on excursion days (Monteverde Cloud Forrest and Rincon de la Vieja) that required meals before the main buffet was open (6:30AM). The main buffet (Mitra) had plenty of options for breakfast and lunches, but did not impress as much for dinner, so we stuck to making reservations at the various restaurants. The breakfast highlights were two egg/omelet stations, fresh fruit (like mango and papaya that my family went crazy for!) and a selection of freshly prepared fruit juices. Service was always prompt and excellent! Lunch highlight for me was always the fresh pasta station and ice cream. Lunch was also served at a few other restaurants, and the Sabana by the beach had excellent desserts like a full fledged banana split! There was also a burger shack that made burgers and fries and hot dogs. But one of the better lunch options was the pizza place by the Spirula Italian restaurant. Made to order fresh pizza everyday. I highly recommend prosciutto pizza and my wife and son loved the avocado gluten free pizza (this resort had excellent GF options). All of the restaurants had great choices for appetizers, salads, soups, main courses, and desserts. Even the desserts at this resort were generally excellent. Ice cream and gelato were on offer at every restaurant, but some of these desserts were the best ever at an all inclusive resort! The Manglar seafood place had a raspberry choclate cake that was excellent, and the Deep Fried ice cream at the Bamboo was also a spectacle and also very tasty. All of this would not be so great if the service didn't match. I am happy to report that the service was excellent! A few shout outs to our favorite head waiters Joseph and Randall that made our visits truly exceptional. Also the hostesses were so helpful and nice. We had only one night that was a bit of off at Spirula where things were slower than usual, but overall I was extremely impressed with the food. The beach. The beach was very nice. It was fairly fine crushed shells, was a bit wavy most days, and we like to snorkel. There was a nice calm snorkel spot with some rock formations to the far right, within easy walking distance, where we saw some varieties of fish, and also an octopus one day. There are massage tents and souvenir vendors set up on the beach, as well as motorized water sports and excursion vendors trying to help set you up with many available excursions in this beautiful country. I took advantage of two massages for $20 US for 1 hour. These were simply amazing massages! Gabby and Sofia are highly recommended. Also, we had an absolutely amazing custom tour to Rincon de la Vieja national park that was booked from a guy on the beach named Eric Garcia. We usually wears a ball cap with his name on it and blue T-shirt. He came highly recommended by other families on the resort, so we gave him a try. What he offers is a custom tour experience for families and couples, that includes an air conditioned van, local guide/driver, meals, and drinks. You can work out the details with him on the beach. He also has his phone full of useful photos and ideas. In our case, we wanted to do rincon, and visit thermal pools, mud baths, hiking the park to see volcanic features, followed by lunch, then horseback riding, and visiting two beautiful waterfalls. All of this was crammed into one day, departing at 630AM, and returning about 6PM. Our guide/driver was named Orlando. He was truly excellent, spoke fluent english, and pointed out several plant and animal species during our tour. The total price was fair considering transportation and the wonderful guide that accompanied us on our tour. I highly recommend at least discussing your interests and pricing with Eric. We also rented an SUV (4 x 2 Hyundai Tuscon) when booking our stay, and this was a bit of a disappointment. The room price with SUV was excellent, but when your show up to claim the rental vehicle, insurance was extra, and costed a fair bit more. I just recommend arranging a rental vehicle upon arriving at your resort. The main pool was also a highlight of this family trip. There was a swim up bar that served us all kinds of delicious non alcoholic drinks for us and the kids, we met all kinds of other awesome people. But the animation team was absolutely brilliant by the pool, particularly Jocelyn, and a few others that I didn't write their names down....but they organized aquafit, volleyball, pool bingo, and several other activities for adults and kids that were excellent, and they did everything with enthusiasm and energy that made my kids and I very happy. They also had great facilities, two basketball nets, water volleyball net, two ping pong tables, two pool tables, and a soccer/football table that we made frequent use of with the kids. All of the above made for a wonderful stay at the Westin Playa Conchal. I will be looking for opportunities to book at this resort in the future. My kids are constantly telling me how much they miss being there. That is all we could ask for a family vacation. A place that is tough to leave. Chris King December 15, 2019

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Menu pictures included :)

    Reviewed by canels61(Overland Park, Kansas) on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for five nights at the Westin Playa Conchal, and I hope to provide information that I had difficulty finding online. This was our first time at an all-inclusive, and it did not appear to have any of the problems I have heard about. The resort was not at all crowded, and there were never any food shortage problems. 1. Upon arrival at the Liberia airport, it can be a bit overwhelming when you initially exit. There will be lots of drivers looking for their passengers, but just know it is safe to ask any of them for assistance helping you find your tour company. They seem to work together very well. From the airport, it's about 45 minutes to one hour to the Westin. 2. At check-in, you will receive a green wristband that shows you are an all-inclusive guest. We stayed in one of the non-refreshed rooms, and it was very nice and clean. It can be a bit confusing navigating from the front desk to your room... head downstairs and wait for a golf cart to pick you up. They will take your luggage. Give them your room number and let them drive you to where your room is rather than trying to find it yourself. At check-in, make reservations with the front desk clerk for all of the restaurants you'd like to go to for dinner. You cannot make spa reservations at the front desk, but they will give you a pamphlet with the contact information. 3. Your mini fridge will be stocked with bottles of water, soda, juice, and beer. They will be replaced daily, but you can also ask any bar for water. The light switches in the room are not well marked, so take a moment to acquaint yourself. Each day, room service will leave you a guide of tomorrow's activities. 4. Nothing is more than a 5-8 minute walk, but there are golf carts everywhere to give you a ride. 5. The staff are kind, friendly, and abundant. I want to give a special thank you to Stephanie, one of the restaurant hosts, who we saw on two occasions. She is a fantastic representative of this property, and I truly hope Westin values her as much as we did on this trip. 6. There are adorable animals all over the property. Be patient, and you will see coatis, howler monkeys, and iguanas. The grounds are exceptionally maintained and very clean. The resort feels very, very safe and secure. We had no concerns whatsoever walking around at night. 7. The beach connected to the Westin is technically public access. You will be greeted by a lot of vendors after you step onto the beach, but they leave you alone after the first 20 feet. 8. The included events are wonderful. We took two dance classes, the water aerobics (a great 40-minute workout), and attended one of the nightly shows. The show... well, the performers were exceptional. They were incredible dancers, and they performed an "International Review" of dances from around the world. The overall presentation, particularly the costume, left me somewhat uncomfortable. I felt like cultural appropriation was at play and chose to leave early. However, I think my view of this did not match those of others who viewed the dress and dances as authentic representations. 9. Booking services at the spa is definitely worth the price. We completed a couples massage, which was exceptional. If you book any service at the spa, you are able to use all of their amenities that day. They have saunas, jacuzzis, hot and cold soaking tubs, steam rooms, etc. We arrived over an hour early so we could enjoy all of the amenities before our appointment. 10. We utilized the free kayak rentals and had a wonderful time. Westin offers kayaks, boards, and bicycle rentals free of charge. 11. I have included menus of the places we ate at. My apologies for forgetting to take a picture of the dessert menu at Faisanella. From memory, they had a Merlot Chocolate Cake and a some sort of alcohol-soaked pear dessert. Please note that we are vegetarians, so my views of the restaurants are limited. Also, remember that you can order more than one appetizer if you are having difficulty picking: -Mitral Buffet. We ate two breakfasts here and one dinner. The dinner was good and had lots of options. The first day of breakfast was also very good. We went around 7:00 and everything was very well cared for. On the second day, we went to breakfast closer to the "rush hour" around 8:30, and the cleanliness of the food stations and tables was subpar. When I poured some milk for my cereal from one of those pump-things, there were live bugs swimming in the milk. My recommendation is to go early. -Dinner at Bamboo. We should have listened to the reviews more on this one. The dishes that missed were pretty big misses, but the other food was good. I would not recommend the miso soup or the chow mein. The fried ice cream dessert was excellent. -Lunches at Spirula. This place was extremely good. I'm not typically a fan of woodier pizzas, but they cooked them perfectly. They weren't too burnt. I would also highly recommend the gorgonzola gnocchi. We ate here two times because it was so yummy. -Dinner at La Sabana. We were hesitant to go here since it is a "meat heavy" experience. There is no menu for this location, which serves Costa Rican & Argentinian food. Rather, they bring multiple forms of meat to your table side. All non-meat items are on a buffet. We explained that we were vegetarians, and they respectfully avoided our table. The buffet contained rice, beans, corn tortillas, pasta, salad, fried cheese (which is a big hit), potatoes, and salsas. They bring four authentic dipping sauces to your table as well. Dessert includes three authentic dishes that we did not care for (not because they weren't well prepared; we simply do not like flan or tres leches cake. There is also a coconut cake which was okay). Each table was a coaster with a green side (which says to the servers "keep bringing me meat" and a red side (which denotes "I'm done with meat, guys"). -Dinner at Faisanella. Ok, first of all, this place is super difficult to find. It is in the Royal Beach Club-- do not go to where the other restaurants are! This place was definitely fancier, but I did see dress code violators in flip flops and shorts without any problem. We ate the risotto balls, pizza, and merlot cake. All was very good. -Overall, I would recommend Spirula for lunches and Sabana for one night of dinner. Many people raved about Manglar and Ciurla but we did not eat at those places. -Room service for a late night dinner was a great option, too. It took 45 minutes for the food to arrive, and everything was nicely wrapped to avoid spilling. We ordered a ton of food after a long day of hiking, and they didn't bat an eye :) I certainly hope this helps with your trip planning!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Wonderful Resort

    Reviewed by jaimel667(Vancouver, Canada) on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed a wonderful week at the Westin Playa Conchal and I would definitely recommend it. Is it a 5 star? In some ways, yes and in others no. We stayed in a Royal Beach Club room and it is beyond a doubt worthwhile to spend the extra money. The exclusive use of the separate check in and lounge, adult pool and restaurant for breakfast and dinner makes it a must for me. The main pool is much more upbeat and busy which is not what we wanted most of the time. There are always chairs available. The staff is always coming around to make sure you are ok and offering you drinks, frozen fruit, ice cream and lunch. The drinks are awesome with so many choices! 5 Star! The concierge service is also top notch. Each of the 2 beach club towers has their own concierges. Within a day both the day and night concierges knew our names and what activities we had planned. They assisted with transportation, advice on tours and.. also helping with the few negatives we encountered. We found all of the staff very friendly and genuine. We enjoyed talking with them. 5 Star! Room - The room was spacious and comfortable. The bed was soft, there was plenty of towels, robes, slippers, fresh fruit. The negatives - Our room key card stopped working a total of 3 times during our 1 week. 2 of those times we were locked out but the concierge was just downstairs and fixed it immediately. The lights in our room stopped functioning 4 times during the week. Each time was a call down and a visit from maintenance. Obviously a breaker needed replacement and I would hope this repair is carried out between guests as we never knew if our lights would work and each time they re set the breaker, it was temporary. 4 Star Food - The reservations for the a la carte dinners were made for us prior to arrival without us requesting the service! Very nice. We made a few minor changes which were easily accommodated. All of the meals we had at the a la cartes were very good. Meats and vegetables were cooked perfectly. We enjoyed a great fried ice cream dessert at Bamboo where they poured a flaming liquor over it, but on our second visit they didn’t do this again unfortunately. Too bad. We also had a mishap at Spirula where we twice ordered drinks that never came. Despite this, I still think the meals at the a la cartes were fantastic! The buffet however was not. We had 1 breakfast and 1 lunch here and I found it less than desirable. During the lunch we never got a drink we ordered and the place mats were dirty. During the breakfast, I cringed as the omelette station chef patted down my cheese with the same gloved hand she used to receive the plate I handed her. This is not sanitary and I didn’t go back. Room service was decent and Faisanella had excellent breakfasts. 4 Star Beach - The beach is lovely, sort of. If you are a beach lover, Costa Rica may not be for you. There are no permanent palapas but staff will bring out loungers for you. Unfortunately there is a gauntlet of vendors and while I never felt unsafe, it really took away from the tranquility. Everyone accepted a polite no thank you. That and the fact there was no drink service at the beach meant we spent zero time there. I did price a tour with a beach vendor but my experience was also less than stellar. We were out to look at the beach and he approached and provided us some information. He wanted me to commit to a tour on the spot even though we weren’t sure what we wanted to do yet. Despite giving him my cell # so could contact me to set something up, he never did. So we made other arrangements. No big deal to us. Animals - the best part of this resort is the nature surrounding you! So lush. The enjoyed the sounds of birds and sights of howler monkeys, iguanas, coatis. 5 Star! Hotel rating - I do think the Westin is an awesome resort. I would come here again. Many people we encountered are repeat visitors. I did take off a star as it wasn’t perfection (but what is?). The buffet, room issues, beach atmosphere were what brought down my rating a bit. I would have also liked to have seen another ‘quiet’ lounge to get an evening drink with some entertainment like a piano player or something. Imperial bar was a cool spot but louder. A local driver told us he thought the Westin was #2 resort behind only the Four Seasons which is much pricier. He thought it is very beautiful too. Costa Rica - is really a wonderful, beautiful country filled with the most welcoming people. We will return some day!! Pure Vida!

    A wonderful trip

    Reviewed by Mobile221710H(Littleton, CO) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for 7 nights in early December 2019 for our honeymoon. Perfect window for enjoying the green landscape and beautiful weather coming out of the rainy season, and before the rush and increased prices of the holidays. The staff was phenomenal, particularly our concierges and all restaurant staff. Wildlife and foliage were huge pluses and made the experience noteworthy, very well maintained and beautiful. Beach was fantastic, zero seaweed and soft sand (black in some places). $20 one hour massages are totally worth it, husband and I got several, even a 30 min foot/calf massage after an excursion for $10, can’t beat that. Locals will approach you a lot but it’s not a big deal. Pools and restaurants all very nice. Our room was decent but a little disappointed to hear about 3 months of renovations on the RBC area and then be placed in a non-upgraded room. Room was adequate but could use some improvements. We were able to see about 15 howler monkeys eating breakfast from our patio, so cool! Food was 7/10, good for an all-inclusive but have had much better elsewhere. Room service specifically was often disappointing; Bamboo and La Sabana were disappointing as well. Manglar and Cauri were our faves. Golf course was very nice, very playable and a good resort course. Spa experience was ok. During facial, the sound system for a wedding was being tested and loud club music was being intermittently blasted in the adjacent room for 15+ mins, not very relaxing for $175 and an interesting contrast to the $20 beach massages. We very much enjoyed the trip and would return; some adjustments could improve the experience even more. A bit of a mixed bag was our excursion. We booked an all day tour with Erik Garcia. It was just the two of us though we did not specifically request a private tour. Our guide was obviously new (and said so) and seemed a little unsure of exactly what the excursion entailed and the information being provided. Our driver spoke no English so it was mostly just the 3 of us all day, which was fine because our guide was friendly and did a good job. We did find ourselves questioning if they knew where we were going towards the end as they were clearly a little lost. The experiences were nice and got us out of the resort to see more of what Costa Rica has to offer, but just a little let down by the flatness of the energy and lack of experience. Seemed like they didn’t want to use their more experienced guides with just a couple. Also a LOT of driving, more than we would have preferred, nearly 6 hours of a 12 hour day spent in the car. Still an amazing trip!

    Great service!

    Reviewed by DayTrip635825() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a full week at this resort and while pretty much everything was perfect (pool, ocean, activities, food) I want to tell you about the best waiter I’ve met. His name is Paco. After the first day, he anticipated our every need. He set up chairs in our favorite spot, brought towels, drinks alternated with bottles of water, and even food that he knew we liked. He taught us about Costa Rica and he even caught me one day coming up from the ocean and put a frozen pina colada in my hand. Thanks to Paco for taking our experience up a notch! Pura Vida!