The Cape, a Thompson Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2283 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A PLACE TO REMEMBER

    Reviewed by vandergo() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A memorable beach front resort that you will always remember very impressed with the cleanliness and professionalism of the staff who went out of their way to make our stay as convenient and comfortable as possible

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing last minute getaway!

    Reviewed by melaniecM6317XW() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a wonderful time staying at The Cape. I was traveling solo for a few days- the views, pool, and room were absolutely stunning. I had the best food of the trip in the hotel too (the Tuna at Manta literally melts in your mouth!!!) Extra cleaning and Covid measures are extremely obvious- I never felt unsafe. Could not recommend highly enough- especially for a romantic getaway (definitely more of a romantic couples vibe than for a solo traveler like myself but it didn't bother me)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Worst place ever for such a price

    Reviewed by chekog2017() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I’ve arrived on Wednesday 18 and booked 2 rooms, different rates but basically next to each other, one a double bed and the other a king bed. The size of the room is misleading, there is a huge terrace but the actual room is average. The bed is ok though. Other than that the hotel itself is not great, the beach is bit fitted for swimming or enjoying in any way other that staring into it, it’s filled with surfers and even the local surfers make inappropriate comments toward ladies. The restaurants are supposedly to be great but there is only one dish worth a mention on The Lodge and its the toast, other than that the burger is badly trimmed so you get some non edible matter, the rest of the food is not great and is expensive as no other place. The other restaurants only open at 6pm and two of them serve only bar food such as burgers, wings and such and the other is supposedly from a distinguished mexican chef but the food itself is overpriced and not worth at all, a complete disappointment. The service in all bars and restaurants is bad and lazy, only one waiter on The Lodge and the ladies in concierge are amazing, other than that they look down on you and act as if they are doing you a favor for even taking your overpriced order. It’s not the best place to get to, it’s not good on terms of food and drinks (their signature drinks are really bad), and if you don’t plan to get sunburned on the small pool or on the sand the inly option you have is to get to the lobby and stare into the ocean. And really everything is way overpriced and without being worth it, a single nigiri on their lobby bar is worth $15 usd, and reall the ones on HEB are way way better. I’ll never get back there and if anyone asks me will tell them to avoid it as the plague.

    Absolutely Stunning Views and Incredible Service/Hospitality

    Reviewed by alexispaige_s() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Cape hotel is our absolute favorite spot in Mexico! All of the staff members are so incredibly polite and the service provided is unbeatable. Waking up each day to the view of the Arch is absolutely breathtaking and the most spectacular view. Our whole entire stay we felt extremely safe, clean and cared for, making it a one of a kind experience, especially during COVID. We cannot recommend this place enough!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best service of ANY destination hotel ever

    Reviewed by Ashley S() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the most incredible 5 day stay at The Cape. It was our first stay with the hotel, but it definitely won't be our last! We have decided this will be our go-to vacation spot going forward. The service is better than ANY hotel we have ever experienced. Everyone is SO polite and friendly, the room and property is exceptionally clean, the food and beverage service is top notch and also quick. Not to mention the second-to-none views from ALL spots (rooms, restaurants, bars, gym, pool, etc.) on the property. Can't recommend this hotel enough to anyone and everyone! Both for a casual, couples weekend away or for a special intimate wedding occasion

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5