Overview
The warm and welcoming staff of this intimate hotel makes it the ideal hideaway in the heart of the convenient and highly popular Golden Zone. Across the street from El Cid Golf & Country Club and a two-minute stroll to the pools, beach, and restaurants of El Cid Castilla Beach. This property is ideal for both couples and families.
Resort fees include
- Basic Wi-Fi for 4 devices per room
- 2 hours late check out based on availability.
- Transportation between El Cid Hotels & EL Cid Golf and Country Club
- Access to El Cid Golf & Country Club
- Access to the gym
- Unlimited local phone calls
- Access to the business center
- Concierge services
Check in
4 p.m.
Check out
12 p.m.
Rooms
390
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 2 double beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Dining room
- Fridge
- Kitchenette
- Lit make-up mirror
- Living room
- Microwave
- Pillow top mattress
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Crib (on request, $)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Phone
- Room service ($)
- Safe
- TV
The following plans can be added to this room category and come with the following inclusions:
All Inclusive ($):
All meals and snacks, unlimited house drinks, Dinner at the specialty restaurants at the sister resorts; fitness center; kids club. Access to El Cid Granada & El Cid Castilla including restaurants, bars, dinner theme shows, activities and more.
Surcharge applies for specialty dishes such as lobster, jumbo shrimp and chateaubriand.
Elite ($)
In addition to the All Inclusive features described, the Elite plan also includes:
- Guaranteed Ocean View accommodations.
- Bonus: Stay in One- Play Four!!! Enjoy the All Inclusive features of all El Cid Resorts, All meals and house brand drinks at the restaurants of all 4 hotels, including premium menu items (concessions not included), without having to pay for surcharges, including bars, lobby bar, theme dinner shows, activities, Kid’s Club, gym, etc. Complimentary shuttle bus available
- Preferred seating in a la carte restaurants.
- VIP check in at the Elite Club with beverages and snacks..
- VIP Welcome Amenities: Bathrobes, slippers and beach bag. (On request)
- Pool Towels in room.
- Nightly turndown courtesy (Mexican candy selection)
- Free Internet access at the Elite Club.
- Late check-out until 3pm (subject to availability)
- Room Service (choice from special All Inclusive room service menu).
- Daytime beach & pool activity program.
- Kids Club. Ages 4 to 12
- Teens Club: Ages 13 to 17.
- Use of gym at the Club House
Elite with Golf ($)
In addition to the All Inclusive features described, the Elite plan with Golf also includes:
- Guaranteed Ocean View accommodations.
- Bonus: Stay in One- Play Four! Enjoy the All Inclusive features of all El Cid Resorts, All meals and house brand drinks at the restaurants of all 4 hotels, including premium menu items (concessions not included), without having to pay for surcharges, including bars, lobby bar, theme dinner shows, activities, Kid’s Club, gym, etc. Complimentary shuttle bus available
- Preferred seating in a la carte restaurants.
- VIP check in at the Elite Club with beverages and snacks..
- VIP Welcome Amenities: Bathrobes, slippers and beach bag. (On request)
- Pool Towels in room.
- Nightly turndown courtesy (Mexican candy selection)
- Free Internet access at the Elite Club.
- Late check-out until 3pm (subject to availability)
- Room Service (choice from special All Inclusive room service menu).
- Daytime beach & pool activity program.
- Kids Club. Ages 4 to 12
- Teens Club: Ages 13 to 17.
- Use of gym at the Club House
- Unlimited Green fees and Tennis court fees at El Cid Golf & Country Club (equipment not included).
- Golf cart, clubs, driving range, clinics and racquet rentals are optional and not included.($)
- Caddy is mandatory and it’s not included: one per each cart or one per each golfer walking the course.
- Tee times and one-hour court reservations are accepted by e-mail at cclub@elcid.com.mx.
- Additional rounds of golf for the same day are accepted after finishing the first round of golf (subject to availablity)
- All gratuities at the country club are optional and are not included.
* None of the package components are refundable nor transferable
Amenities
Lobby
Lobby Seating Area
Lobby Bar
Pool
Swim-up Bar
Golf
Elite Club
Elite Club
La Concha Restaurant
Sunset
Location
Reviews
Run away. FAST!
kellyzo2 on Apr 09, 2024
Absolutely appalling. More than a year ago I booked 2 one bedroom suites. We got one, but the 2nd one was not. It was 2 standard units they cobbled together. The first suite was in decent shape with nice furniture. The 2nd a wreck. Everything was broken, scraped and dented. There was even a large head shaped size dent in the freezer door. All this despite booking the elite package. Do not accept the offer of free airport transfers. It was described to me as a van which would come straight to the hotel. It was a bus which made stops at multiple hotels. If you are OK spending 3 hours getting to the hotel use it. But, keep an eye on your luggage at each stop. They gave my husband's bag to someone else at another hotel. Skip the all inclusive plans and go to local restaurants. Our first dinner at El Pario was inedible. Our 2nd, at La Concha was beyond weird. The restaurant was mostly empty, but we were told it was full. They offered us a table on the patio, but had no menus available. Despite all tables being empty, the hostess sat us in the bus station. 30 minutes later we still had no menus but ordered ceviche and a couple other things. We got a basket of very stale bread and some cheese whiz with crackers. Tables around us started to fill and, somehow they all got menus. Unclear why we couldn't get even one menu. OR drinks. OR food. We spent $ 1300 USD on the elite plan and when we try to make reservations we are told they are full. Yet when we walk by half the tables are empty. I have to wonder if it is an attempt to get us to eat at the buffets. Don't get the elite package as they don't deliver. No special check in. No snacks. No drinks. Terrible room. No bathrobes. No slippers. No pool towels. No tote bags. No priority seating at restaurants. Surcharges on many of the menu items. Which they say aren't really surcharges. And no nightly turn down service. They don't seem to be able to accommodate guests staying at the hotel, yet they sell day passes which include lunch. I am guessing this is why we were unable to get lunch and had to order room service.
Fabulous hotel, location, and service!
Z9378UJkimm (Denver, Colorado) on Apr 01, 2024
This hotel is awesome from location, to amenities, to food! A special shout out to the people that made it fabulous... Genaro A. and Jaime L. went above and beyond to make our stay outstanding at La Concha and La Gruta/ pool.
Vacation Offers
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Receive up to $1200 in resort coupons with a minimum 3-night stay at select all-inclusive El Cid resorts in Mexico.
Mazatlan, Riviera Maya
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