Excellence Oyster Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2514 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    amazing!

    Reviewed by ashsebastian0518() on Dec 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we had an amazing time and we highly recommend to anyone! we will be going back as soon as possible and everything exceeded our expectations! they were very very friendly and helpful and overall was a great time!

    Had a great time!

    Reviewed by Decalli(Rome, New York) on Dec 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    and I could deOverall, we had an awesome trip. We had some cons that I will talk about, which is why we gave a 4. We had a big group (9 people) that they all knew by day 2- yes, we had that one special fun guy. One of the Concierges, Lenise, sought us out Monday morning and helped us make our dinner reservations for the rest of the week (which they requested that we pick an early or a late time, so we picked all 6pm reservations). There was a little mix-up with our reservation at the Hibachi and they couldn't seat us at 6 and told us that they only had a 9pm open. That was not acceptable. We spoke to the manager ,Unojay, and he was able to switch our reservations and get us right in to Magna without any wait and then personally made our reservations for the Hibachi the next night at 6pm. The waiter at the grill was also fantastic and I wish I could remember his name. It started with a K. The only complaint I guess I have about the restaurants is that the meals took a very long time (between 1.5 and 2 hrs) but...we had a big group too so it was understandable. All the food was very good! The entertainment crew was fantastic. Jovan was one of the best and so was Daniella. They are definitely an asset to the crew. Jovan, Entertainment Coodinator. Make him a director. So, some of the cons and I hate to even mention them but maybe it will help improve the resort. * no fresh fruit for drinks. A lot of resorts have fresh fruit when they make drinks and is a world of difference. * Aromas, in comparison to EPM, had a very small selection of snacks and they ran out of a couple of the syrups. The ladies working Aromas were very nice though. * we had a group of 9 and we could only pick an early or a late reservation and we only got a limited menu (except at Magna because of the reservation mix up and at the Grill because our waiter was awesome) Overall, it was a fantastic experience and could definitely see us returning.

    Honeymoon bliss

    Reviewed by michellemU312NG() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service. The property is well-maintained. The beach houses are beautiful. We would definitely go back again and bring more people. Everton at the X lounge was always top notch. The food is very good wide variety.Totally recommend excellence club.

    Beautiful hotel, let down by service

    Reviewed by rm00re19() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    10th time visiting Excellence brand hotel (7x ERC; 2x EPC), and while Oyster Bay is a beautiful hotel, the service (as mentioned in multiple reviews on here) severely let’s the hotel down, especially given the standard the hotel should be operating at. Service in all restaurants was poor, especially around drinks where if they did turn up, they often were long after you had finished your meal. The quality of food was also nowhere near the standard of the other excellence hotels we have visited. Finally, have never not been asked how the stay was during check out before - so our experience on check out from Excellence Club plumbed new depths. Given the expense of the holiday, the upgrade to Excellence Club and past experience, we expected so much more from Excellence.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-2

    Amazing Resort!

    Reviewed by hannahrQ6593RT() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a blast at EOB! We started our stay at beach house 901 and had an amazing staff take care of us there. On our last 2 nights of the trip i surprised my husband and moved us to a villa. HIGHLY recommend. the views were unreal having your own pool/beach is amazing. here’s more details on my stay. do note this is our 3rd time at an excellence property: Excellent: WINSTON! Gosh he made our vacation SO special. took care of us in the villas and made us feel crazy important. we are so grateful for him. JAVAUGHN! we can never thank you enough for your love and hospitality. you showed us the BEST time. made us feel loved, heard and seen! And provided us with lots of fun! Pros: the food is the best!! we never felt like mexico was bad but jamaica shows them up! it was awesome! there is TONS of space. you can get a spot at any time of the day (unlike EPM & ERC) it helps you feel like you can actually relax. the gym is top tier. Drinks were great! you can actually get in the beach PRAISE. so much beach space and it was amazing. the views...you cannot beat them!! coconut martinis. get one. it’ll change your life. Cons: Jamaican time is a real thing. they just do things a bit slower. you get used to it but just be prepared. not a lot of lunch causal lunch options unless you’re club. which we were. Also, no pizza place like at all the other excellence resorts. hands down our favorite part so sad to see they didn’t have this. Also, same thing for the smoothie bar. there wasn’t one. that was the BEST afternoon snack and breakfast for those of us who don’t eat heavy. in the beach house, it’s like they forgot the other part of the shower door? water went everywhere. i feel like they need to add a door. Okays: club service was just okay. if you sit on the beach we had to get our own drinks. again not a deal breaker but more annoying. overall, we would come back. the country is amazing. the people are amazing. the resort is unreal. we loved it!