Excellence Oyster Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1007 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful time

    Reviewed by jillbS889TE(Pickering, Canada) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled to the Excellence Oyster Bay with friends who we have travelled with for 13 years. We had travelled to previous Excellence properties and really wanted to go to Jamaica. The resort is beautiful. We loved the design and how where ever you went on the resort there was a beautiful view. We had partial sea view room in Building Seven, second floor. Loved the size of the room, the walk in closet and the partial view was great for seeing the cruise ships come into port. I would recommend the club to give you more options for the beach and Club options. We love the beach and there was always chairs and space to go. The property is large so that you don’t ever feel crowded. And yet if you want to have fun, go to the pool. If you go to the swim up bar, Donjay will enthusiastically help you. The Club bar and pool were also nice, however in the afternoon the pool water was very warm. All of the staff were friendly and helpful wanting to help make your stay wonderful. Yes we had a few slow service in some restaurants, but we are on holidays and didn’t let it bother us. The rib eye steak in the Grill was fabulous. All of the restaurents were lovely, but our favourites were The Grill, The Lobster House and Oregano. Overall we had a very relaxing, calming and wonderful vacation and would definitely go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    1st Timer

    Reviewed by Curiosity68020519760(Syracuse, New York) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Accommodations were great! All meals were great except one. Very disappointed in the Lobster in the Lobster House. Mini Bar was well stocked, but not always replenished with what we used. Very disappointed that no type of whiskey was available in the mini bar unless you paid for it. I could get Crown Royal at any of the bars but couldn't even get a cheap whiskey in the mini bar! Would have liked to have seen a better wine selection at all of the bars. Dress code was inconsistent between what was posted at the door, written on the information in the room and what staff members told us when we asked. I have no problem with a code as long as it's consistent and enforced. All of the staff members we talked to or passed by were polite, courteous, friendly and always eager to help if you needed it.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Beautiful hotel

    Reviewed by Kelly F() on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner and I had the most amazing holiday in this resort last June. The hotel had only recently opened & was lovey. We had a sea view room with private pool (see photos). All staff were so lovely and friendly and couldn’t do enough for us. It was our anniversary whilst there and we got a complementary bottle of champagne & fruit bowl on arrival, which was a lovely touch. Room was very large & spotless and bed was huge and so comfy. Inclusive minibar would be stocked every day with premium spirits, soft drinks, water and snacks. 24 hour room service was good with a great choice of food. Pool area was nice and relaxing with occasional activities to participate in. Beach was beautiful, with free water sports available. We tried paddle boarding which was fun. Kevin worked in the buffet & would always cook us some lovely dishes. Fresh prawns with garlic were amazing. So much choice for breakfast & lunch. The sports bar was really good & menu consisted of burgers, hot dogs, chicken etc. Tapas restaurant was really lovely, with some perfect food choices. The steak restaurant was lovely and so was the Asian. Good excursions were Dunns River Falls, Ricks Cafe & YS Falls. You can book all these at the reception area with the different reps. We would 100% recommended this hotel and would can’t wait to return again. Jamaica is the most gorgeous country and the people are all lovely. Thank you Excellence Oyster Bay for a wonderful holiday!

    Excellent

    Reviewed by Resort55134729949(Osceola Mills, Pennsylvania) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Akiem was great he catered to every need and was very personable and kept us entertained the whole beach dinner made the night very enjoyable. All employees were very friendly and made sure we were enjoying our day and stopped what they were doing to make sure we were doing okay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Fantastic Vacation!

    Reviewed by NewYorkSunny99(Baltimore, Maryland) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just returned home from a six night stay at EOB and cannot wait to return. I was very nervous reading all the reviews beforehand, but my husband and myself had a fantastic time with zero complaints. We stayed in an Excellence Club partial ocean view room in building 6. The room was spacious, always cleaned twice a day, and we had a great view of the ocean. The whole resort is new and beautiful. The food was all delicious, and we never had to wait long in the restaurants. The buffet was really good too with may choices. The service at the resort is amazing, and the staff are hardworking, friendly, and fun. I would personally like to thank Reneice the Excellence Club concierge for going out of her way to make by birthday extra special. She made sure my room was decorated, I had cake, and she even got me a birthday card when my husband forgot! Calvin and Sheffon the Excellence Club bartenders are highly entertaining and always were so accommodating. We also received amazing service from Karome and Anthony at the beach bar, who made sure we always had everything we needed and a great vacation. The martini bar also has great bartenders with Oswald, Rayan, Alex, and Romereo who make excellent martinis. The staff always made sure we were having a great time, and the customer service level is top notch. We have been several other all inclusive resorts in Jamaica and Mexico, but this by far is our favorite and we cannot wait to return.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

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