Hyatt Zilara Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4259 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A great time at a great resort!!!

    Reviewed by 271elleb(Virginia) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at the Hyatt Zilara, which is an adults only resort. It is next to the Hyatt Ziva. The resort is beautiful and the grounds are immaculate. I had a swim up suite, which is a first level suite. It has a back patio that leads into a pool that is only accessible to the suites on that row. The customer service was really great everywhere I went on the property. I enjoyed the restaurants. There is a French restaurant called Petit PariZ, where I had my favorite meal. There is also a modern asian style restaurant called FuZion which I really enjoyed. Everyday I ate jerk chicken and rice from Barefoot JerkZ, it was so good. I attended the Foam Party on the Zilara side. The dj played the best music and slowly in the course of 20 minutes it went from about 30 people in the pool to over 100. It was really fun; I had a really great time for a pool party. Then there is also evening entertainment. I only watched one show, the Michael Jackson tribute show. The guy who impersonated MJ; his dance moves are on point. I wouldn't expect a hotel resort to have someone who is that good at getting MJ's moves down. Lastly, I did go to the spa on the Ziva side ( there is spa on the beach on the Zilara side) it was nice. The only thing that I didn't enjoy was how pushy the attendants are with trying to get you to buy products. My attendant put the products up at the register when I said I would think about it and then she hovered while I was leaving the lobby to make sure I bought them. That was so uncomfortable for me that I did not go back for another service b/c I didn't want to go through that again. If you do decide to use the spa, be prepared for a hard sell on their spa products, when you're just trying to relax. It wasn't just my attendant, a relative of mine experienced the same thing (which I witnessed). Overall, I had a really great experience. I did tip the the bell men, waiters at the restaurants and people who provided drinks on the beach or at the bars and the drivers of the shuttles. I noticed a lot of people did not tip. I would ask people put themselves in that position, what if that were you? I do believe what goes around comes around.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Best vacation ever

    Reviewed by iaconon44(Monroe, New Jersey) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved every minute of this Vacation. We were with 6 other guest and friends and not one of us had any complaints. We loved the food and accommodations,but we also found our vacation complete because of the one and only fabulous Kevon. There are no words to say how he completed our vacation. God Bless you Kevon

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Just GO!!!

    Reviewed by shellyb92019(Laurel, Maryland) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was great. We were upgraded to an one bedroom suite for our 10 year anniversary which was soooo nice! Melecia was her name! Thank you so much for making our anniversary a special one. We both had our very own bathroom with a huge balcony overlooking the ocean. My husband and I both took advantage of the fitness classes they had daily for guests. Yoga on the beach, aqua spin class, aqua boxing class...I just couldn't believe it! They also have a variety of restaurants to choose from. Asian, Italian, french, Jamaican...etc. You will NOT be disappointed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Awesome stay in Jamaica

    Reviewed by K W(Chicago, Illinois) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely one of the best vacations I have ever had. Property is beautiful, drinks were flowing food was great and the staff especially the Z Crew were amazing. Waldon, Antonielle, Keveon, Mortimer, Yelia, Chavaugn, Shanoya, Omar, Junior, Kelly-Ann, Chantelle, Deborah, Dale, Ronaldo, Barrington are all rock stars. I would highly recommend staying at the Zilara.

    Another Amazing Vacation

    Reviewed by Deia W(New York) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Second time celebrating our anniversary at the Hyatt Zilara Rose Hall and the resort was better than the first time we came two years ago. We originally booked an ocean view junior suite and was upgraded to an ocean front upon arrival. The suite was beautiful and kept clean every day. The food was phenomenal! We ate at Urban Heat twice because both of our meals were so delicious. My husband had the roasted chicken and I had the clams and chorizo for appetizer and then the steak for my entrée. We also ate at Jamaican Rootz - one time for breakfast and another for dinner; couldn’t pass up the curry and the oxtails. We hit up Union Jacks a couple of times, Di Roza the Italian restaurant had great pasta, and Choicez the buffet never disappointed. We enjoyed the daily and nighttime activities around the pool area and in the lobby of the hotel. The foam party was amazing and so much fun. One night while we were eating at Urban Heat, there was a gentleman singing in the lobby and he sounded so good. Karaoke at Union Jacks was hysterical. We also enjoyed all the activities on the Ziva side; Michael Jackson tribute rocked. A special thanks for the Independence Day celebration. Must give special shout outs to the amazing staff: Andre and Mortimer at the swim-up bar – You guys kept us laughing and drinking! Shashara – AMAZING!!! We needed for nothing! Thank you so much Jermain at Union Jacks – Funny as all hell! Amazing bartender never letting my glass get low Laylaina and Vijay – Who took care of us on the beach every time we were there. They both made sure we were happy. Danielle – Words cannot do justice on how AMAZING you are. You made this a special vacation and we thank you with all our hearts. We will be returning for a third vacation.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

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