Hyatt Zilara Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5097 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Z CREW

    Reviewed by Detervilleee() on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friends and I decided to stay at the Hyatt zilara for my bestfriends fiancé birthday and it was a complete blast. I could go on and on about how great my stay was, but for this review i want to talk about how great the Z CREW was. Two people in particular really stood out for me during my stay. Kasuli and Jevaun from the zcrew, were completely outstanding. Even though they’re weren’t too many guest on the resort due to covid, they still brought energy as if there was a full house. If it wasn’t for their uniforms you would think that they were just guest in the resort just enjoying a great vacation and were out to make friends and socialize. They played various games with myself as wel as the other guest on the resort and from their faces everyone was having an amazing time. This was my second time in Jamaica and when i return I definitely want to come back to the hyatt not only because the resort was so beautiful and inviting but because the staff was literally just so amazing!

    Birthday Trip

    Reviewed by Nachuna J(Cabot, Arkansas) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Pro: Spacious rooms, good food, located right on the beach, most employees were nice. Con: Came back from an excursion, my room had been cleaned but there was a huge roach crawling on my bed. No lobster Some staff were rude. I even had an employee tell me I was lieing about a price I was quoted. Then once she looked my info up found out I was telling the truth, she did not apologize. Had trouble getting help during a medical emergency. After several calls finally got a medical person to the room and eventually an ambulance. No one was at front desk to assist in getting a taxi so I could follow the ambulance. Had to go to the bar for assistance.

    Fun Trip

    Reviewed by ashleydanielle114(Washington DC, District of Columbia) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    So I actually stayed on the Ziva side but we spent 90% of our time (meals/pool) etc on the Zilara side. The staff all around was nice but there were some stand out people. Robert (short one) at The French restaurant was the best server we had for dinner Super accommodating and friendly we came back a second night to see him. The first night there was a one man band in the lobby. He really made dinner fun. Great music. Neera Juline Venessa and Carla were also great when we ate on that side. Ingrid at the pool took care of us so well. She was great! Looking forward to returning soon

    Hyatt Zilara Adults Only, Montego Bay

    Reviewed by TaKiwi92() on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Listen, if you are looking for a sign to book with The HYATT ZILARA resort at Montego Bay, this is it! My girls and I stayed there from April 14th- April 18th and we had such a good time! We did not want to leave! The customer service was impeccable! And the entertainment crew was the cherry on top. My girl Cadine from Hyatt’s entertainment crew had the pool area turned up! From games to dancing competitions, there was NEVER dull moment with her! I noticed that the hotel staff were really on top of sanitizing everything! They need to be sponsored by purell or some other large disinfectant company lol Now, I’m not going to lie...the food was a hit or miss. I am also from the Caribbean so this is an authentic review. I would say that the jerk chicken was good AF! All in all, I will most definitely return again!

    Great Quick Getaway

    Reviewed by damn_diddy(Atlanta, Georgia) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at this place was above amazing!! They made our quick couple get away just what we needed after being on lock down for a year. The food was bomb, the cleanliness and hotel amenities was exactly as the pictures showed. Toni Ann was our bar server for 2 days and she made are days amazing by the pool. The spa staff was amazing and work was excellent. I can’t wait to go back. I highly recommend this resort.