Sunscape Cove Montego Bay

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1895 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by Jhutt678() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had a rocky start at the Sunscape splash resort. Our rooms was not ready. Got to the hotel mid-day And was told check time starts at 3 pm. My family and I grabbed some lunch at the buffet to pass the time. Upon our return to the main lobby for check in at 3pm. We were told our room was still not ready. At this point I was a little irritated. After showing and expressing our concerns, and disappointment. We were offered the upscale rooms (for a reduced price) at the Sunscape Cove location next door. We were then assigned a temp room for our family of 6 with two small kids to relax and chill until our rooms at the Cove was ready. We were assigned an Amazing butler by the name of Carlisha Grant. She made sure that anything we ask of her was taken care of in a timely manner. She was kind and caring. Our 7 nights vacation was on. We had a blast. We enjoyed all the entertainment, the food, the culture, the people, the pool, the beach and the amazing sunset. We will be back. YEAH MAN

    Great Place.

    Reviewed by Susan H(Manitowoc, Wisconsin) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a week at Sunscape Cove. Everyone there was very friendly and helpful. Our unit was clean and in good shape. Plenty of everything we needed. Liked the overhead rain shower head, and hand held shower wand, plenty of water pressure. The air conditioning unit in our room was quite loud and we had a hard time getting the room temp controlled. Had to call front desk and have someone come up to get it set the way we wanted. They were there in a few minutes to take care of that. Grounds were well maintained. Very pretty. Buffet was good but the other restaurants were great! We went to all of them and didn't have a bad meal, very good food and the service great. The only negative was getting pool towels. They were in short supply so when we finally did get towels we didn't turn them in until we left. Loved the lazy river and swim up bar pools. Beach was nice but somewhat full of shells. Nightly entertainment was not that good. Just OK. Activities during the day were not that great either. The music at the pools and bars was way too loud. Bass and percussion were overwhelming, they drowned out the melody of all music. It was hard to talk to anyone because the music was so loud. Overall we had a very good time, would recommend this resort to friends.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Home away from home

    Reviewed by Penny B() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    our Butler- Carlisa Brooks was the bomb. Love the staff Carol, Denice ,Jameel and Mr. Jump at the terrace. my favorite chef Kaneel. Food is ok. Buffet was no open for Dinner. Beach bar was not open but the girls from the entertainment bar walk the beach and pool area and kept us with drink and water. Love this place.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great service

    Reviewed by nastasianembhard2016() on Sep 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Big thanks to venola and Kevin, sashoy the bartender and the housekeeper who also did a excellent job with the room we really appreciate you guys big thanks again these persons are an asset to this resort keep up the good job guys

    Sunscape

    Reviewed by cbelks() on Sep 26, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The room was very comfortable, the shower was horrible. The staff at the terrace restaurant Carol, Jameel and Albert were wonderful. they really cared about their guests. The resort itself was really nice and the food was excellent.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3