Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8762 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful resort. The staff made it even better

    Reviewed by Nissamon(New York City, New York) on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great stay here. The staff was so Good to us. We’re so grateful for Asheeka, Hopeton, Sashaina, Lisa, Chris. You all were so kind and helpful and made our stay so cohesive and beautiful. This is a beautiful resort but my favorite part was the people we got to meet who really showed us the spirit of Jamaica and all it’s beauty.

    A lovely experience

    Reviewed by ahfiminame(Kingston, Jamaica) on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lots of good things to say. Beautiful property; warm, friendly staff; excellent, high quality meals. Liked that our booking allowed access to Breathless. Must again say the meals were truly delightful every time. All the bar tenders are knowledgeable, friendly and so professional. They listened carefully to my preferences, which usually vary from the formula, and delighted me everytime. Kudos to the bar tender on the roof top of breathless and in the front lobby. Also kudos to the bar tender by the Secrets Wild Orchid pool. Must specially mention Keyvon who checked us in; Delroy, a server at the French restaurant; Chris Brown,a bell man; Jermaine a server at the Breathless restaurant; Kevin with the water sports crew. The occupancy was low, which suited us just fine. Glad that there was not scrimping on the number of staff available. The hotel was well-staffed and there was prompt, pleasant service. There are clear measures in place to protect against COVID-19 and the staff were strict on that. I felt confident about the measures. I like the concept of the secret box for room service. ADVICE TO THE HOTEL One thing though, when it rains you have to eat indoors. Perhaps the hotel should cover some outdoor areas so that guests can still eat outside when it rains. All the preventive measures are undermined when one has to eat indoors, with laughing, talking, maskless guests. Perhaps the windows should be open for the indoor dining venues. Another thing - watch out for a hard-sell attempt to get you to sign up for a special VIP package. I suggest that the hotel focuses on guests who are there for longer than a weekend. A weekend is too short a time to have breakfast with a stranger and take a 90 minute tour of the property.

    Individual ratings:

    Service

    Service-4

    Value

    Value-5

    Annual trip 2021

    Reviewed by Robins_Ladies() on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is our second trip (my mom's 3rd) to this property and we will be coming back in 2022. The service was outstanding and the staff were so happy and accommodating. The staff at the pool - Alvin, Orlando and Sharisse were the best and kept our drinks flowing without even having to ask. The entertainment staff - Star Fire (Samantha), Jstar, Skye, and Slim Jimmy were the best and went out of there way to entertain us while at the pool. The wait staff at the restaurants were top notch and everyone was so very pleased to assist. The food at most of the restaurants was good and a couple were great. We had a great time and were able to relax and enjoy the beautiful weather. Our room was great and any requests we had were met quickly. We stayed in the main building and were in a Jr Suite Ocean View.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-5

    I am a Jamaican who totally enjoyed the few days of rest and relaxation for New Years and my 40th Birthday Celebration.

    Reviewed by obanse() on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Being a local I did not expect to be treated or severed like a tourist but I was pleasantly surprised. I was treated like a queen and princess and served willingly by all. I was checked in for the Secrets Wild Orchid Preferred Club and loved my room that was clean and well kept. It felt like home away from home. The entertainment and food was great too in spite of the circumstances with COVID-19. You have my vote with five stars*****.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    the vacation I never wanted to end

    Reviewed by kalicio20() on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    first, I would love to say much thanks to Jovanni Davis from Sales for recommending her property. It was truly an amazing getaway to refresh the mind, body & soul. we stayed at the Preferred Club which was breathtaking! the jacuzzi on the balcony was my ideal spot w/ a million dollar view of the private pool & ocean. speaking of breathtaking, we had exclusive access to the Breathless property where we met other tremendous people. one in particular was "Lala" from the Altitude Roof Top. we enjoyed the entertainment there as well. let's get back to Secrets Wild Orchard's amazing property, the starfish walk, the clean beaches & truly the home away from home! special shout-out to Ingrid from the World Café at breakfast time, Antoya from the Blue Mountain restaurant at dinner time & Tamalia (I might have gotten her name wrong lol) at the Preferred Club Concierge. all in all, we wish we could've stayed longer but definitely looking forward to spending more memorable times here!????