Grand Hyatt Baha Mar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4546 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Beautiful but very expensive

    Reviewed by casa580() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    There were not reasonably priced food options. Water at every food truck is $6. There is not enough for children to do. Likely some of this will change with the end of COVID. The food in the restaurants is very good quality with very good associated prices. I typically like to have a salad or grain bowl for lunch and do not like to spend $300-$500 every evening for dinner (with one drink each). It was nice but if you go plan on spending a LOT of money while there. Breakfast +$100 for one adult/2 children, etc.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-2

    Great family trip and covid conscious

    Reviewed by runnermom1976(Danbury, Connecticut) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here over Easter for a much needed break. The hotel is fantastic. Restaurants are amazing--pricey but worth it. My kids enjoyed the pools. Food and drink service by the pools was great. Would definitely stay here again. Everything was easy. The 1 BR suite was large with more than enough space and a full kitchen.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wolf in Sheep’s clothing

    Reviewed by DiamondDave75(Winter Garden, Florida) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Grand Hyatt Baha Night Mar(e) Don’t get me wrong. This hotel property is beautiful. However be very careful upon check out because they have a knack for adding charges to your bill that you did not do. Upon check out I noticed that a restaurant had charged me that I had not even been to. I asked the front desk to correct the issue and they told me they would. This is not true, they lie. They submit a request to the restaurant which is a vendor when that vendor does not get back to them they do not follow up. I have contacted them several times to get this resolved with no resolution. The staff at this point is rude clumping you in by saying well if everybody who said something was wrong on their bill was corrected we can’t do that. This seems very much like a little scam they have going. They have no intention of correcting the bill nor contacting the vendor or following up. The eventual outcome is me having to fight this with my corporate account and credit card as a fraud alert. Just be very cautious using this hotel and any of the vendor dining areas as they are looking very much to take advantage of tourists. Fortunately I am not a tourist I was there on business and scrutinize my bill to the dollar. Shame on the Grand Hyatt for blaming their on site vendors rather than taking responsibility for a system that is set up to fail and pass the expense on to the guest. What should have been a nice experience has turned into a fight to get credited back a miss-charge. The staff and especially the billing department is difficult to work with and non responsive. It simply isn’t their problem.

    Paradise

    Reviewed by 16nih(Fair Lawn, New Jersey) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from 7 nights at Hyatt baha mar, and I have nothing but accolades for the staff and resort. To begin, the property is insane. The details in every corner of the rooms, pools, casino, cars, lobby, fountains, aquarium, restaurants, etc etc are awe-inspiring. But what sets baha mar apart is the service. The staff are genuine, kind, and always go the extra mile, including the manager Ulrich Samietz who ensured we had a perfect stay and has my son very excited about their water park that is slated to open soon. In regards to restaurants, we LOVED breakfast at 3 tides with Matthew and Maurica who made us feel like royalty. We tended to eat lunch by the pool (Jackie at the out island pool remembered our names and exact preferences). Our meals at Carna and Katsuya easily rivaled meals at the finest NYC restaurants. And the ambiance and experience of eating at Costa is unparalleled (imagine eating in an over-water hut with koi fish jumping all around you). After having recently visited a resort in Florida during this pandemic, I cannot tell you how much safer we felt here. We were tested upon arrival (30 min wait in our room for results) and tested on the 5th day of our trip. While getting tested was a very small nuisance that I didn’t have to do in Florida, I felt a million times safer as a mom knowing that everyone else at this resort had tested negative as well. All in all, an amazing stay at a stunning resort. A much needed escape from the northeast where my family felt normal and safe to enjoy and build forever memories.

    Fabulous family vacation at Grand Hyatt Baha Mar

    Reviewed by huffmaco(Denver, Colorado) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 8 days (March 27-April 3) at Grand Hyatt and it is my pleasure to write a very positive review of this resort. My husband and I travelled with my 72-year old mother, our twin 13 year old boys and 9 year old daughter. All of us had an outstanding experience at Grand Hyatt. I particularly want to point out the friendliness and helpfulness of every staff member we encountered - from the GM Gerald personally escorting us to our room in the beginning to the door staff handing us bottles of water as we departed on the last day, everyone was exceptional. We did just about every amenity imaginable - all the pools, beach, aviary, sanctuary visit, croquet, kayaks - so many options for folks of all ages. Even glass bottom kayaks which I had never seen before! Prior to booking, I was on the fence about whether to book Grand Hyatt or Atlantis. We ended up doing a day pass at Atlantis and had a great time there as well but after spending time at both, I believe Grand Hyatt was better for us. Atlantis is of course fun with amazing amenities and the property is beautiful, but it is very crowded and busy and we were nickel and dimed for every single thing we did plus lines were long for the best slides and this was even with reduced capacity. It was really nice to come back to the tranquility of the Hyatt after all of our excursions during the day. One fun surprise that wasn't highlighted but we stumbled upon it: free gelato each day from 3:30-4 on the Rosewood Baha Mar lawn. We went to just about every restaurant at the resort - Swimming Pig, Stix, Pizza Lab, Carna, Katsuya, 3 Tides Fish House, Drift Bar and Grill, El Jefe, Fi'Lia. Our food was very good just about everywhere we went. All of the restaurants are expensive but as we learned when we travelled around Bahamas, EVERYTHING is expensive in the Bahamas. We went to a grocery store to stock up on breakfast items and were shocked by prices for the locals. So it's just the way it is in Bahamas. We wanted to do an excursion to the Exumas and Hyatt recommended Shore Thing Escapes - we did the day trip to Exumas and this was definitely once in a lifetime experience. After reviewing lots of reviews of companies who do this trip online, I think that Shore Thing is the best. We had a fantastic time - Allen's Cay with iguanas, Big Major Cay with pigs, Compass Cay with nurse sharks, etc. Thank you for an incredible stay!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5