Disney's Animal Kingdom Lodge

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8192 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Terrible Experience!

    Reviewed by 57brets(Naples, Florida) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Ok so I’m not sure what’s happened here but this hotel used to be one of the nicest and friendliest hotels ever! It seems to me that the staff has lost their hospitality skills here on this stay. Very rude people work here now. The hotel is still nice and the view of the animals makes it worth it to bring your kids here, but seriously the worst Disney staff I’ve ever seen in 35+ years of coming to these properties. I’m giving 2 stars instead of 1 because the animals are worth the star! Front desk, gift shop, restaurant, all just terrible! Wake up management, you have the worst staff in Disney’s history working at your hotel. I’ve seen construction workers with better manors!!!!

    Fully immersive lodge!

    Reviewed by KYJman(Lexington, Kentucky) on Sep 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family (two adults, two elementary age children) spent a week in the Jambo House section on the Animal Kingdom Lodge. Jambo House is the main section of the hotel. The theming and level of service is exceptional here, even by Disney standards. The lobby is magnificent and massive. It was a treat to see the hotel transform overnight with Christmas decorations. The pool, restaurants and shopping are all top notch. What impressed us were the special touches. Cast members around the resort are happy to share stories and artifacts with an African theme. Our children especially enjoyed playing a traditional game with one cast member. Of course the animals are the big draw here and they did not disappoint. There was a variety of animals outside our room balcony most anytime we looked (though my son commented the giraffes don’t stick their heads right into the window like a commercial shows, for which I was glad!). Our room was fairly spacious, had recently been renovated and was nicely appointed. The double sinks separate from the rest of the bathroom was very convenient and the hard floors without carpet was appreciated. We really liked that the resort is off to itself away from the busyness of other parts of Disney World, it felt like we were able to relax and enjoy the hotel more than at other resorts. You do need to plan for more transportation time to the parks, except for Animal Kingdom, but the trade off was well worth it for us. We hope to return again soon!

    Simply Wonderful

    Reviewed by jsappington(Columbus, Georgia) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for my 40th birthday celebration over Thanksgiving break and it was simply wonderful! The resort was beautiful, decorated for Christmas. Lots of activities going on and so many things to see and do. We had a standard view room but saw lots of animals day and night at their feeding plots. My kids loved it and so did we. The room was gorgeous and remodeled. We would love to stay here again as we come to Disney every other year or so.

    Excellent

    Reviewed by karenjones336() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I took the kids down to Disney world a little before Covid-19. The waits and lines were a very long time, but of course the kids didn’t mind! LOL. Loved the greeters, as well as the lobby, and resort itself. Breakfast was a little tricky, because my husband had a seizure due to the expired yogurt. He is extremely lactose intolerant. Silly Bob! Still love my hubby though!!! The kids were terrified in the moment, but luckily I know CPR. After that we sent Bob to the hospital while the kids and I headed to the amusement park. Gosh it was hot that day but, the rides were fast so the wind blowing on you cooled you off. That’s really it, thank you Walt!. Ps Bob is okay! Sincerely, - Karen Jones

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Be Prepared for the new Disney Normal

    Reviewed by JabeTravel(Normal, Illinois) on Jul 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The animals are still here. That is all that is left of the old hotel. Due to covid most of the facility is closed. The main pool is open but not any of the kids pool or splash area. It also has a reduced capacity so you may have to wait a few hours to get in unless you show up early. The arcade is closed but the community room is open at reduced capacity with waits. The only restaurant still open is Sanaa but it is reduced capacity and we were not able to get a table there the entire visit. There is nowhere else to eat or order food. Plan on leaving for every meal or cooking all meals for yourself while here. All paper has been removed so you will not have channel lists, animal identification pictures or anything to write on (or with). Management would not provide these even if you need to write down a reservation ( yes, the app is disabled so reservations for other restaurants at Disney must be done via the front desk.) Workers to fix issues or take trash make everyone leave the room so they can come in. Very inconvenient for napping children or elderly to get in or out at random times each day. Face masks are required everywhere except when in the pool. If you or your child does not have a mask over their nose and mouth at any time Disney staff will notify you. This is done while walking outside anywhere on the grounds, in the parking garage, in the hallway, or while eating on the pool deck. Regardless of whether other people are around or not and regardless of the 120 degree heat. If your vacation plan is to stay in the room the whole time watching the animals and cooking your own food then this will be the best hotel for you at Disney. If you have other plans for vacation then do not consider Disney at all. This is not Disney. And it is clear the staff does not want you here.