Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3698 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Catfishes!!!

    Reviewed by apassal1207(Conway, South Carolina) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I looked at this resort online very excited. I booked using booking.com called the “hotel” to go ahead and make payments on the 2rooms I reserved. They informed me that once I got there they would be charging me for the water park 50 a person housekeeping resort fees and parking they also offered me the rooms through them so that I did not get surprised at when I got there. I never received a confirmation email called and they said they had my email incorrect but would fix it still never received and email called again the same thing happened I was told I had 2 adjoining rooms both had a king size bed, bunk beds, and a pull out couch. They did however take my money. I arrive I’m told I reserved 2 rooms with double beds I said no I didn’t and I told him what I reserved. He told me he couldn’t even put us in the same building and he could refund me (which I was told when I reserved were non refundable rooms) if I wanted I said no I’m not getting stuck with no lodging with 9 people in a town I’m not familiar with. He gave me a roll out bed for one room and he did put us in rooms beside each other. I was also charged another 75.00 per room. I would never concider this “resort” a hotel I would consider it at motel with a water park because half of the rooms are the type that open to the outside. The pictures on the site are extremely filtered it’s really nothing like the photos. It’s not the worse place I’ve ever stayed our children had a good time but for the price I payed I expected more I expected a resort and when I pay in full for a room I expected to have the rooms I am promised. I’m adding some unfiltered photos so someone can make a choice based on what it actually looks like.

    Fun Family Getaway!!

    Reviewed by Mperez4356() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good place to stay for the price and area. I was a little skeptical because of some of the reviews but the rooms looked like the pictures and it seemed like someone was always cleaning something and nothing looked like it wasn’t properly sanitized. The staff is very attentive and made sure to promptly help us whenever we called them from the room. You could definitely tell the room had been redone recently but the vinyl flooring looked well cleaned and taken care of so that was a pleasant surprise after reading some of the reviews and expecting carpet in the room. The water park was nice, nothing crazy but just enough for the kids to have a blast and me not have to worry too much about them. The arcade right next to it is actually really big which I wasn’t expecting but my son definitely didn’t complain haha. Breakfast is served 8:30-10:00 i believe which is a little early to end I think considering it’s definitely a family place to stay and getting kids up and at em can take a bit. My boyfriend valeted our car and Cait was very nice and helpful. Even when it was busy she made sure everyone was taken care of and informed about what was going on. The construction isn’t ideal but I guess it’s just an unlucky thing we came the week they were doing it. I’m honestly still impressed though with how well the valet handled everything considering how congested and chaotic it seemed to be. Keep up the great work Cait!!

    Kids loved it!!!

    Reviewed by clifton1232021(Moultrie, Georgia) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time I think it was great wish they had room service but overall we enjoyed!!! My grandson and granddaughter would move in if it was their choice the pools were nice and clean. I didn’t speak with many staff but overall they were nice. I will visit again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    good customer service & amenities

    Reviewed by Trip07492194664(Atlanta, Georgia) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I are still talking about how much fun we had here. The area is a bit congested traffic wise but it is a tourist town so not much you can be mad about there. I was pleasantly surprised when we first arrived and immediately Carlos and Cait greeted us and helped our check in process seem less confusing. they even helped unload our bags and Cait made sure to double check we knew how to get to our room and that we parked somewhere as convenient as possible. The front desk was also very welcoming and thorough for check in and the kids had such a blast at the water park. the pool staying open later was nice. It was also convenient to be able to take a shuttle bus from the hotel to the park and not have to worry about parking or uber’s there. Everytime we left and Cait saw us she recognized us and made sure to ask if we needed anything. Thanks for being so wonderful Carlos, Cait and the whole coco key staff!

    Cheer competition

    Reviewed by avonladys() on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Not only was Jordan helpful but he went above and beyond to help me unload things in my room as he saw that I was on crutches. He pushed the cart up the elevator, up the hall, unloaded it in my room after helping me out everything on the cart from an Uber, as my daughter and I were visiting from out of state for a cheer competition. He was the valet at CocoKeys.