Hard Rock Hotel® at Universal Orlando Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11100 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Exceptional Resort: Provides a multitude of Once-In-A-Lifetime experiences

    Reviewed by wfarrar2013(Fort Walton Beach, Florida) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have stayed at the Hard Rock Hotel in Orlando twice now, and we absolutely love it! First of all, it is one of three hotels that provide complimentary Express Passes for the two main Universal Parks. It is also located right next to the main Universal Park, and takes about five minutes to walk from the hotel to the front of the park. Or if you're like my wife, you can take the free water taxi to the middle of City Walk instead. If the perks pertaining to Universal Studies aren't enough for you, the hotel itself has some exceptional features. It has a great buffet (The Kitchen), a nice "upper-scale" restaurant (The Palms), a convenient store (Emack and Bolios), which has virtually anything you could ever need from snacks and food, to alcohol, to laundry detergent, to milk and so much more. They also have a really classy and fun bar (Velvet Bar) which often offers live music (Micah Read plays acoustic there often, and he is a lot of fun...you can follow him on social media.) To that point, they even have musicians play during brunch at The Kitchen on some days. That leads me to their theme, the musical artist theme reverberates around the resort, and it makes for a very fun and exciting atmosphere. A couple other amenities worth mention are their fitness center, which I used every day of my visit and found it to be spacious and to have equipment consistent with a small, professional gym. They even have chilled towels, citrus-infused water, complimentary fruits, and complimentary headphones. The gym was excellent. The pool was also amazing. They have a slide which is great for all ages, as pointed out by my wife who went down it twice. They have two hot tubs, one for adults only, and they even play movies on a screen at the pool on some evenings. They have a bar where they also serve food directly at the pool, and they have cabanas you can rent which include TVs, couches, and snacks. We did not rent one ourselves because it was just the two of us and there were so many other things to do, but we noticed multiple families and groups renting them, and they all looked to be having a blast. On our second visit we stayed on the Royal level, which was AMAZING. We didn't think the extra cost would be worth it, but it is. The top floor is exclusive and private, but it also includes a lounge which provides snacks and drinks throughout the day, breakfast in the morning, dinner in the evening to include COMPLIMENTARY ALCOHOL, and desserts at night! Not only was all of this included, but the quality of it was outstanding. Last but certainly not least, it is clear that ALL of the people working here actually care about the guests, not just about their paychecks. On our first visit, we had a staff member that was on a break spend it by showing us around the hotel just because he enjoyed it so much and wanted us to do the same. The people here are amazing, and they truly make this place a once-in-a-lifetime experience. The best part is, you can come as many times as you want! My wife and I will be visiting again soon, and we hope to see you there!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Excellent Choice for Universal

    Reviewed by Ken_in_Orleans(Ottawa, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the appearance of the grounds to check-in, the stay, amenities and finally to check-out, the Hard Rock Hotel at Universal was excellent and delivered first class service. Our room was immaculately clean, updated and had a very large bathroom with two large sinks. The hotel itself was impressively clean as well; this included the bars, pools areas, grounds and common areas. All the staff were very friendly and knowledgeable about the hotel, parks and general Orlando area. The excellent bar staff were professional, polite and good company. In particular I would like to thank Ken from the Velvet bar and Kyle from the Beach Club. The pool in enormous and good for all ages. It may be among the larger pools that I have seen at a hotel. There are towels available right at the pool deck as well as the Beach Club that has good food service. As far as location goes, two of the parks are less than a 10 minute walk away, but the water taxi which takes about the same time was a pleasant ride as well after a full day of walking around. With the park privileges that come with being at guest at the Hard Rock Hotel and the location I would not stay anywhere else for a future trip. The Universal Express passes alone was worth staying at this hotel, notwithstanding the caliber of facility this hotel presents. I highly recommend the Hard Rock Hotel at Universal for families, singles and couples. Well done Hard Rock Hotel!

    Excellent stay

    Reviewed by RHtravels(Rocky Hill, Connecticut) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had another excellent stay here. The room was clean with very comfortable beds and pillows. There was plenty of room for 4 of us in the room. We like that there is a sink outside and inside the bathroom so when there are multiple people staying in the room, someone can use the sink while someone else takes a shower, etc. Everyone working here was friendly, even in the stores on site. We did not use the transportation to the park, since it is only about a 5 minute walk, but we like that we get early access to the parks and unlimited fast pass privileges as well. Also, my kids love the pool here. We learned something new at this stay- you can ask to have your key made into a guitar pick when you check out, which was cool.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Top notch experience from start to finish

    Reviewed by tdoyle0605(Charlottesville, Virginia) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 3 nights in early February and could not have had a better experience. The staff went out of their way to make us feel welcome, starting when we checked in and through loading our bags to leave. Every request was met cheerfully. The staff were not just going through the motions, but really going the extra mile. Nan - one of the hostesses in the Rock Star level hospitality room was exceptional. We felt like we were talking with a long lost friend. The room was comfortable and quiet. The transportation to the parks was great, although it is only about a 5-7 minute walk to the Studios. This is a top notch facility with an exceptional staff.We will definitely be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Fabulous Hotel

    Reviewed by samdG7691PQ(Monroe Township, New Jersey) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I visited this hotel for three nights during the first week of February. We absolutely loved our stay at the Hard Rock Hotel. I love big beautiful hotels that provide excellent service, clean rooms, and pay attention to details, the Hard Rock did not disappoint. My family and I would absolutely consider another visit in the near future.

    Individual ratings:

    Service

    Service-5