Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6699 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sub standard at best

    Reviewed by ZSch1(Estero, Florida) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Choose a newer cleaner hotel. Very worn and tired! Needs thorough cleaning and reno..Construction work being preformed in same hall very loud and dusty. Even the senior crowd I traveled with felt the same- needs better menus offerings in on site properties nothing healthy etc.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    A mini trip to Italy

    Reviewed by ragorenflo(Sanford, Florida) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed here several times and enjoy it each time we stay. The rooms are very nice and the early admission and express pass make it very attractive. The boats drop you off right at the theme parks. Underground self parking is also very nice.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful property with convenient water taxi

    Reviewed by Elaine D(East Meadow, New York) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Long distance between hotel lobby and the room which at first was fine but then became annoying. Hotel rooms in the East wing will clean but quite dated. Bed pillows and Mattress were very comfortable. No complimentary breakfast offered. Concierge and staff are excellent and helpful via phone, text, email.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Refuses to refund money due to me

    Reviewed by Lisa W() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My stay here was very expensive, but nice. Upon check in I was charged $100 per night of my stay in addition to the room charge, so that meals, etc., could be charged to my room. Upon checkout I had a credit balance. I have called 3 times to get this balance refunded and I keep getting a bunch of lies and excuses. I still dont have my money back. This is VERY unprofessional behavior. I won't stay here again

    vacation

    Reviewed by Jet01866048313() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place, lovely place to stay. Pools were great. Service was excellent. Room was great, clean bathroom was big and spacious. Starbucks on site. Choices of in house restaurants, shops and boutiques.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5