Sheraton Vistana Villages

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6215 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing

    Reviewed by Smithyontherun(Bracknell, United Kingdom) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Honestly we cannot fault our stay here my family and myself had the most amazing holiday.i would highly recommend this hotel. We found the location to be perfect as it’s the quieter end of international drive not far from the Vineland outlet mall. We had a 2 bed villa in building 10 which is close to all the amenities which had everything you needed washer dryer ironing board fridge freezer kettle cooker the full works Room was bigger than our house at home. Staff are all really friendly. We got a $130 credit when we Arrived to spend in the restaurant if we agreed to do our own housekeeping. Swimming pools were really good and always plenty of beds try poolside bars were expensive. There are 3 gyms on site but I found the one near the pirate ship pool to be the best which was further away from our building but plenty of space and good equipment. There is a Publix walking distance from the hotel but a bit far to walk with lots of shopping the shop in the hotel is very expensive I went in on the first day and got a box of cereal some water and milk and was $20. We was using lyft/Uber to get around and was around $15 to get to Disney which was about 8 miles away.

    Bed Bugs

    Reviewed by AndrewMcClure20() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I didn’t want to make this public, but when a hotel ignores a serious issue and treats customers like they don’t matter, well, the gloves come off. The resort was satisfactory, and other than the sales pitch upon arrival, the couple nights there were seemingly uneventful. There was a slight communication gaffe, but it wasn’t the end of the world. The discovery of a bed bug issue, however, is indeed a big one. My daughter has a slew of bites that began affecting her a day after arriving. We saw an insect, but having never known about bed bugs, we assumed it was just a random insect. The bites continued. She has welts and horrible itching. We spent the week in Florida at different locations and figured she was dealing with hives. It got to a point where she needed to seek medical attention. Bed bugs were an easy diagnosis. I immediately called the resort and the front desk attendant, after a little back and forth conversation, transferred me to security. Nobody answered the phone, but I got a machine. I left a calm, detailed message and asked for an immediate call back. After nine hours passed by, I called again. I spoke with front desk. She put me on hold, and after a while I was disconnected. I called back and spoke with a woman who tried to help. She attempted to get help to no avail. She had me on hold for quite some time, but she was trying. When she returned, she told me she felt bad about the long wait, and that she was trying to get security. The security manager was heading back to his office and would call back. Nothing! Meanwhile, we’re dealing with blistering, severe itching, and potential scarring. In addition, we’ve scrubbed, cleaned, fumigated, and even thrown out items. It’s beyond a nuisance and downright horrific. Nothing from the resort. Apparently it’s not a concern. Next call is to Board of Health. Damn shame.

    There are way better options than this place in a Orlando.

    Reviewed by Tara M() on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The only two benefits of this place are the size of the rooms and the cheap cost. The location is a pain, the staff is less than acceptable, the amenities are very weak and it’s seen far too many guests and due for an upgrade. We had non-stop issues from moment 1. Cleaning crew didn’t come for two days as they “forgot” and then they came on the 3rd day and left our door open after they cleaned it - all day wide open. And to top it all off, the cleaning was awful. They left dirty stuff around the hotel room! The staff constantly tries to sell you random stuff. I shut them down each time (annoyingly) yet they kept trying. I don’t want any timeshares or vacation clubs. Keep your free gross breakfast, thanks. I’m a titanium member of Marriott - I know what good looks like with their resorts and this is not one! Orlando has some amazing hotels around - look elsewhere!!!

    Elevator mishaps

    Reviewed by QueenBPG() on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I've been an owner since 2006, and I've never been frustrated during my stay at any of these properties, until last week. The elevator went out twice and my family was on the 5th floor. I had a one year old and a 68 year old with me. It was definitely an inconvenience. There were THREE elevators in that one building. I couldn't understand why they couldn't have left one of them on while they work on the elevators. I felt like I had mad the mistake by not requesting the first floor...very frustrating. Besides this mishap, everything else was okay.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Good Stay

    Reviewed by 737bernardm(Columbia) on Aug 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful resort that has everthing plus access to excellent dining on the resort or within a mile.Right in the middle ofDisney World and Universal Studios. One hour drive to Tampa for Busch Gardens or Hard Rock Cafe and Casino.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

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