Westgate Lakes Resort & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6699 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Nice room, didn't utilize resort activities

    Reviewed by 818nicholasb(Barberton, Ohio) on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I can only write regarding the room, because I didn't use any of the amenities while we were here. We stayed in the 1 bedroom deluxe villa and it was really nice. A little outdated, but everything in the room was functioning and working properly. We had a whirlpool tub, large shower, working kitchen and in-room laundry. Check-in went very smoothly, as well as check out. We called once to have a few things brought to the room and it arrived within minutes. Entrances are guarded 24/7 by security to make sure you have a parking pass to enter the resort. Only reason I didn't give it 5 stars was because I did not use the pool, golf or lake facilities so I can't rate them accordingly. We did not stay as a time share presentation guest so I can't rate the sales pitch, but if you are staying very cheap because of this, please know it is their job to bu pushy. I stayed at an Orlando Resort a few years back and they push VERY hard to try and sell you a time share. Just keep saying no, or as I do, tell them I will buy in for a one time fee of $100, and its how I respond to all sales questions

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    False information regarding orientation.

    Reviewed by 668ilianal() on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Paid cash for my room. I was told if I didn’t come down for orientation, which I’m certainly sure is a sales pitch that they would bill me an insane amount of money. I hung up and didn’t attend the presentation. Don’t be fooled.

    Service is bad stay away from this hotel

    Reviewed by E8050YOluiss() on Sep 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    had to go multiple time replace my room key,pool or room delivery service is not working. Are at Drafts sports bar and grill and the service is horrible! Not ever staying in this hotel again! Very disappointed!

    Second Stay, Probably the Last Stay

    Reviewed by teetime808(Kailua-Kona, Hawaii) on Sep 05, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed at Westgate back in 2017 during Hurricane Irma and fell in love with the place. The staff was wonderful and the property was quiet. Fast forward to today, Labor Day Weekend 2020, what a nightmare! The place is packed, no social distancing in site and looks as if it’s a college party at every pool. Parties in rooms into the wee hours of the morning and you can’t get security or front desk to even answer the phone. Who is enforcing anything around here? It’s as if you let whoever in and just let them run wild. The limited amount of security to people is very concerning. Two more days here with the wild parties and stampede in the room above us should make for another few sleepless nights.

    Vacation

    Reviewed by rosavacations(Orlando, Florida) on Sep 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is a beautiful resort. Our room had a beautiful lake view., unfortunately I am very disappointed about our stay. Maintenance people tried to come in to our room Without notice. Activity center closed no notice either. People smoking by elevators. Neighbors talking loud and playing music at 3:30 am we could not have a nice rest sleep. This is not acceptable.