TripAdvisor Traveler Rating

Beautiful property and wonderful associates, especially Veronica Bush. Veronica made my stay one of the best stays I've ever had. She is a true gem & the property is extremely lucky to have such an amazing ambassador of hospitality. I mentioned I was traveling for my birthday. On my email correspondence, I let the guest services team know that I LOOOOOVE palm trees, and kindly asked if they'd consider ensuring my room had a view of a palm tree or two. Palm trees have always made me happy. Veronica replied and said she'd work on something special for me. She let me know she was going on her days off and when she came back, she would look at the inventory and let me know. To my surprise, Veronica upgraded me to a Signature Suite! When I arrived, I was able to check-in early - thank you! I also was greeted by a phone call after check-in from Veronica, where she asked if I'd be in the room because she had a surprise for me. To my delight, here came a birthday balloon, champagne with 4 flutes (she remembered my friends were joining me!), a beautifully written birthday message on a dessert plate, and charcuterie - my favorite. She also left me a handwritten note that wished me a happy birthday, and ensured the view of the palm trees were to my liking.Veronica's gestures came at a time where I needed them the most, and they will never be forgotten. Thank you again to Veronica for making my stay incredible, and for truly having a heart of gold. My trip to your property will never be forgotten!

I do not recommend staying here. The rooms are incredibly dated and need a massive upgrade. The restaurants (Rockwood Grill and Mikado) are TERRIBLE. The mini golf course is really just a putting green (no fun obstacles that the kids would like). The arcade is kinda depressing. Even the tennis courts are pretty mediocre. The lobby area and grounds are nice, but the room and amenities are below average.

We went during the Indian Wells Tennis tournament in March. Loved that the hotel had a complementary shuttle service running to and from the tournament. Spent two days at the tournament, and spent another two days playing at tennis facilities at the resort. They had a nice selection of classes, and their tennis pros gave phenomenal private lessons. Everyone there was incredibly nice and accommodating. Definitely recommend!

The accommodations were fabulous - very clean and comfortable. The staff were very friendly and hard working. We enjoyed all the nearby restaurants and I especially enjoyed taking tennis clinics with the staff at the Desert Springs JW Marriott Resort & Spa. Jim Leupold is one dedicated pro there along with his staff. I worked with Josh Warrilow and he was fantastic. We would have all age groups and all levels and Josh was able to accommodate all of us! He made it so much fun and we learned so much. Every day of the week you can sign up for different areas you may want to work on like Net Play, Ground Strokes, Serves, Doubles Strategy. It was a fun way to meet people from all over too. The place is a first class facility and the receptionist - Paula was a delight! Thanks again Josh for the great lessons and clinics. You are a wonderful Coach!!

We stayed one week And had a fabulous experience. We were watching the tennis tournament and playing tennis at the PBI tennis center on the JW Marriott property. I attended clinics and drill sessions, Josh was the instructor and he definitely upped my game in many ways. Thank you Josh and PBI! I highly recommend the program.