Embassy Suites by Hilton Scottsdale Resort reviews
1369 TripAdvisor reviews
Terrible stay
Megan B on Mar 13, 2024
This stay was a mess from the moment I arrived. I was given a room that was already occupied. Walked all the way over to the other side of the resort to open the door and see people in there. Embarrassing on both parts. This was after the front desk woman told me someone was going to make sure the room was all good but I could head over there anyway. I after that, I was helped by a different woman who was apologetic but put me in a handicapped accessible room which I did not request. The room smelled so bad. Damp, dark and like mildew. Is that wasn’t bad enough, every time I showered, there was a flood on the bathroom floor because of the handicapped accessible shower which I did not request. The hotel goes out of their way to text you and ask how your stay is going. When I respond and them I am displeased with the room, I do not get a response. I even went to the front desk Monday morning before I left for work and the man just rushed me a way and said come back later and talk to his manager. I’m trying so hard to stay loyal to Hilton as my work travel is ramping up again but this is the second bad experience in a row. I’ll be switching back to Marriott if Hilton isn’t going to make right by this. In summary, the hotel needs a major refresh. The breakfast was ok for being included. The only reason I’d even justify the one star.
Fun Amenities, Dank, Smelly Room
Laurel H on Mar 12, 2024
We enjoyed the pool, the breakfasts, and the warm weather. My complaint, and the reason for this 2 star review, is that the room was musty. It smelled of mildew/wet/dampness and was so unpleasant. It was impossible to air out and I got the impression it’s a room that doesn’t get used often as they said at reception that the main building was full, so we were in a unit further from the lobby. (East bldg, main floor).
Worst Hilton in the United States
Jacobygary on Mar 12, 2024
Rude staff …Brandon ..front desk person should be fired ..threatened me when I complained told me to shut up.. Worst hotel i have ever been to..a shame that Hilton uses this property ..run down full of roaches ripped carpets no hot water during my stay..tv cable didn’t work..worse that a roadside fleabag motel..
Scottsdale
Thomas M on Mar 07, 2024
Older facility, pretty well maintained. Nice breakfast and guest social daily. Housekeeping did great job daily. Perfect location for what we were there to do. 2 pools, 2 hottubs, 2 separate buildings. Several elevators. Was not too busy for beginning of March.
Poor service and room maintenance
elaineaD219HL (Scottsdale, Arizona) on Mar 05, 2024
We stayed over a week, the room was cleaned and bed was made only twice, and towels changed and garbage emptied. On other days, we sought out a housekeeper for fresh towels and disposed of our garbage. Complaints to front desk helped on some days but with no consistency. We were in an accessible room—the shower leaked onto the bathroom floor, we sopped up the water with towels. We complained because it could be dangerous for a person with a disability, but nothing was done. The breakfast was very good and the staff was excellent. We would not stay in this hotel again.