Pointe Hilton Squaw Peak Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4038 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Being your own pillows!

    Reviewed by Kelli M() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Staff was very friendly and helpful. Beds were so hard. Pillows required about 4 to know you had something under your head. Rooms was very clean. Margaritas were terrible and expensive, But the nachos are delicious from the River Ranch.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-2

    Crowded, disorganized check in

    Reviewed by Artsylady2() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Spent a week end at this property for a mini family reunion. Check in was very poor: at reservation we were told we would have early check in, at check in at 2:30 no room ready. We never got a call/text room was ready until 5:30 when I checked again. No apology! Casitas are roomy but very tired as to carpet, furnishing etc... not a good value for the $$$$ you pay per night and resort fee. Witnessed a fist fight outside our door between two males at 6:30 pm. Hope to never go back to this property ever again!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2

    Family Fun

    Reviewed by tsancheztiffiney2019() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was perfect for my Family they love the water, and the movies at night was perfect for my little ones that didn't want to leave the water and yet watch t.v. The Casitas were perfect for a large family, and comfortable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Disappointed

    Reviewed by mrsldi0n() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    For the three days we stayed we received no maid service, we had to call each day for someone to at least come empty our trash. Swim up bar was not open, room was dirty and dingy, pools at River Ranch were dirty, tiles falling off, scum was thick on tiles, exposed concrete and rebar. Food was overpriced for what you got. For this to be billed as a resort with Hilton backing the name I was highly disappointed!

    Family Staycation - Subar

    Reviewed by metzmanor2(Mesa, Arizona) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We decided to reserve our rooms at this property for our annual family staycation, we usually go to AZ Grande. We reserved this hotel as a family several weeks before stay asking for adjoining rooms. Not only were the rooms they tried to give us not adjoining, but they were not even on the same floor. After complaining, we were at least put on the same floor but several rooms away from each other. When we went to enter our rooms one of them was occupied by another guest. The front desk was able to give us an unoccupied room on the same floor after 1 hour on the phone. Later that evening one of the rooms was not cooling down, the engineer sent to our room said the air conditioner was not working and they would have to give us another room. the moved all of our rooms to another floor, but again not adjoining like originally requested but several rooms apart. We were finally settled in new rooms by midnight got everyone to bed late, we were then late the next morining to the water park and were unabe to secure lounge chairs in the shade,and our time there was cut short as this park does not provide much in the way of shade. The next afternoon one of the rooms bathrooms started leaking, again the engineers offered to move us, we were done with moving and stated just bring us towels as we are only here one more night. We also noticed the pools and water features at this property were green, and we experienced trash in the pool indicating the water is not being treated as well as it should be... scary!!! We will not venture out to this hotel again for our staycation, we have learned our lesson and will stick with AZ Grande as we have never had issues there.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-1

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