Pointe Hilton Squaw Peak Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4195 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fun little gem in the heart of the city

    Reviewed by HMTY(Calgary, Canada) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked this as a family of 6- kids ranging from 5-12 with hotel points. My kids loved the “water park” which consists of a pool, lazy river, water slide and hot tub. There were also tennis courts, mini golf, and a basketball courts and equipment for all could be checked out at the desk. There are also a couple of smaller pools and hot tubs within each of the individual buildings. Resort is a bit older but well taken care of. The room we had was a one bedroom with 2 queen beds in the bedroom and a pullout couch in the living room. Overall a great stay. We will definitely stay here again!

    Highly recommend

    Reviewed by VDitore(Spokane, Washington) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful facility and exceptional customer service. Close to shopping and other attractions but what you likely need is on the property and you might not want to leave. Great amenities for adults but also for little ones.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Rooms were cheaply designed

    Reviewed by jborgh783206() on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Gap in door to room. Carpet was dirty, had to call for shampoo. For the price of the room we got (which was apparently renovated) there was a huge gap in the door. We could see the outside of the hotel under the door- at least a 2inch wide and length to outside.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    GREAT LAZY RIVER

    Reviewed by Susan G(Albuquerque, New Mexico) on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We rented a casita for family of four and baby and it was perfect for a long weekend. Small kitchenette which was nice but there were no plates, cups or silverware so we had to buy paper plates etc. Restaurants on site are good but hard to get reservation so that too was disappointing.

    Poor Staff Service

    Reviewed by johnQ9276YU() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Concierge was terrible both times we asked for there help. Suggested we book online when they failed to make reservations. Extended stay at front desk then were locked out of our room. Couldn’t get anyone to come up for a little bit. Suggested I walk down with my surgical boot that it might be faster.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-5