Residence Inn by Marriott Phoenix/Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 336 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Realistic review, Service was great

    Reviewed by 923MarkG(Oconomowoc, Wisconsin) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was going back and forth on how to rate the property as it not completely straightforward. Ultimately decided with a 5 because all concerns or issues were handled by the staff professionally. It's great because there are things for kids to do besides swim (putting green and basketball court). Plenty of good restaurant options in the area and convenient access to downtown Phoenix and the highway. Once the remodel takes place it will be that much better combined with the great customer service. Just trying to level set expectations.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Awful, Poor condition and service level

    Reviewed by natedawg4040(Denver, Colorado) on Mar 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed here for 2 nights recently and was thoroughly disappointed. I typically read a few reviews before I write my own and noted the latest reviewer said exactly what I was thinking. Really poor condition of the property. Stained carpets, stained bathtub, dented refrigerator, scuffs and scratches throughout. Not up to standard. I too asked for a late checkout as I am a Marriott Gold member, only to be told they couldn’t do it as they were soooooo busy the next day. Did a quick search only to find there are plenty of rooms available, which leads me to think they are understaffed. Told the front desk person about my issue and she could have cared less. This complacency and lack of service say everything. Now I see in the previous reviews that Erica (the GM) said that previous reviews would be a learning experiences for future guests and they would improve. Clearly that is not the case as the exact thing happened to me. Giving a trite response about fixing things you never plan to improve does nothing. Plenty of other options in this area, you have been warned. Look elsewhere.

    Terrible service

    Reviewed by michellelY7654WM(Rockland, Massachusetts) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed at this Marriott location last weekend. My first impression was that the room was somewhat rundown and not overly clean. The carpet was stained, there was a large stain on the bedskirt, and when I went to make coffee in the morning, I noticed that the coffee pot was stained as well. I was also disappointed by the customer service, which I felt did not meet Marriott’s standard. As a gold elite member, a benefit I count on when booking travel at Marriott is the guaranteed 2 pm late checkout. I asked when I checked in, and was told that they could not arrange late checkout the night before, and I had to ask in the morning. When I called the front desk at 5 AM before leaving for a meeting from 7-12, I was told that they were “completely booked” and they couldn’t authorize late checkout. When I questioned how this could be the case, since the website still showed available rooms, I was told to call back after 7 AM to speak to the manager. Since I was leaving for a meeting and would not be back until after the 11 AM regular checkout time, I was told that I had no other option but to check out right then, at 5 AM. This was completely unacceptable to me, and the rudeness that I experienced in discussing this with the daytime desk clerk was disappointing. I would not return and would not recommend this hotel.

    Nice New Hotel

    Reviewed by Suzieque2u(Dallas, Texas) on Jan 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have family in Mesa that I wanted to be close to as possible while in town. This new Residence Inn was the perfect location. The hotel was very clean and all the hotel staff were helpful and polite. The breakfast was great. The outside patio with the firepit was nice. We reserved bedroom suite which had everything we needed, and was very nice. This is not a criticism of the hotel, but I wish the bathroom had a second entrance from the living area of the room. Everything was perfect.

    Our wedding hotel

    Reviewed by Bbradshaw2019() on Nov 27, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I booked a block of rooms here at the Residence Inn for our wedding and I am soooo glad I did! Everyone from the sales manager Erica, to the front desk staff (who seemed genuinely as excited as we were), to the housekeeping department was EXTREMELY pleasant and made our stay there amazing! The rooms were clean, and a good size (my wife and a few members of her bridal party were all able to get dressed in our room, all at the same time). Its like having an apartment away from home and that absolutely supported our needs. The building is really nice and centrally located to so many things as well. It was less than 10 minutes from our venue! I would highly reccomend this hotel and plan on staying there again in the future!