Garza Blanca Preserve Resort & Spa reviews
3981 TripAdvisor reviews
Kids club experience
Katie C on Mar 23, 2024
Everything was amazing at the resort. Food, staff, pool service. Definitely Highly recommend kids club the girls there were amazing with all the different aged kids. Nancy, Heysel, Emma and Adalid thank you for giving my son a great week. He couldn't wait for kids club to open everyday at 10 and stay till the very end. You ladies have been wonderful and made our vacation more enjoyable.
Sleazy Management
Mike A on Mar 23, 2024
We had a pleasant stay at the hotel. The services were top notch. Everyone was very friendly and went out of their way to make our stay top exceptional. Those staff members deserve extra praise (waiting staff, musical ambiance, cleaning staff, bartenders)! What I was dissatisfied in was from the time you check-in, you are sweet talked into being bribed for the better room. “If you tip me, I will upgrade your room”. You are then met with an employee to discuss how you can receive all these great benefits and prices for being special only to then be mentioned you must sit through a time share presentation. It took about 30 minutes before that information came about. Decline everything! There are no discounts, specialties, etc. We were also told our resort credit could be used at numerous places. We even have in an email from the concierge that it could be used at The Shop. So we purchased various things; bug spray, sunscreen.. when we checked out, we had an extra $500 bill. I then mentioned we had a $400 resort credit. If I had not had mentioned this, it would not have been deducted. I was then presented a new bill of about $250 and that The Shop is not part of the credit. I even showed them in writing that it said it was. All I received was a, “we all make mistakes, nothing we can do about it”. After asking for a manager, the manager walked away without being seen again. Our VIP shuttle was about to leave so we had to pay. They will try and scam, make you sign up for things, be sleazy for many of the check in and check out process. Do NOT work with a gentlemen by the name of Angel. He was exceptionally sleazy during the check-in and out process.
Amazing breakfast service at Bocados!
Sandra S on Mar 22, 2024
Amazing service at Bocados breakfast!! Alan. Arturo, junior, Antonio, and Giovanni! Thank you for a delicious breakfast. The views, the service, the food, the beauty all encompassing. My favorite breakfast is the salmon Benedict eggs.
Resort tour
Saritasassifras (Arcata, California) on Mar 20, 2024
I toured the resort and spa with a friend of mine. We signed up for a tour with Christian Saucedo! We met him at the airport. He was very kind. He gave us a wonderful discount on two tours in exchange for visiting the resort. We honestly loved the resort and had a great tour by this young man named Diego that works there. Unfortunately, we are not at a point in our lives where we can afford a membership to such a resort, however it was certainly breathtaking! If you live a luxury lifestyle I highly recommend this resort! We are more in the middle class bracket. But the option to become a member was cool because it's not a traditional time share, and they are partnered with other hotels like Hilton, etc. Also, it was nice because they wanted us to become members, but they weren't too pushy or unkind. I was so happy to have met Christian too, because he got us on a great snorkeling tour and Rhythms of the Night for a very affordable price, was so kind, and we got to see a beautiful resort we would have joined had we earned a little, ok a lot more money. Just not affordable if you are a school teacher. But if you make above 70k stay here!!!!! So, go see the place, and if you can afford it, become a member. Ask Diego to show you around and meet Christian at the airport! Both are great people!!!
Garza Blanca Preserve Resort & Spa awaits you!
Ricksintown (Cottage Grove, Minnesota) on Mar 20, 2024
Breathtaking views! Awesome pools! Great food! Well mixed drinks! Spacious rooms and suites! Great service! At every turn, throughout every moment, the entire staff is there to service you! Your tropical home away from home! What more can a person or a couple or a family ask for? Sit back, relax, and enjoy!