Hacienda Buenaventura Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3327 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Christmas Holiday 2020

    Reviewed by Rance S(Lehi, Utah) on Jan 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here as a family over the Christmas holiday. The hotel has a rustic charm to it that makes it feel small and intimate. The staff was wonderful and attentive. Rooms were spacious and clean. The pool area was nice and the water was just the right temperature. For late afternoon sun they did have the beach club which is 2 blocks away (a quick 5 minute walk) that provided a great setting for watching the sun set over the Pacific. We do wish they would have had a hot tub to soak in. One of the nights we were there it got chilly (dropped below 50 degrees) and the showers just didn't seem to get hot enough to take the chill off. While the food was good and abundant, we were hoping for more flavors and zest...which means the food can be a little bland. Everything was good, but nothing really stood out as a "gotta go back for more of _______" type of experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Amazing service

    Reviewed by Raelynn D(Edmonton, Canada) on Dec 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for 2 nights before continuing our vacation at another resort, and enjoyed our stay at this little place. It is very small - but it was everything we needed for a short stay. The food was okay, exactly what we expected. The drinks were amazing, and the service was even more amazing. The covid precautions made us feel completely safe. We want to send extra thanks to bartenders Ivan and Orlando for their excellent service and drinks. And a huge thanks to restaurant servers Gloria Lopez, Dulce, Antonio and Diana Gonzales for their excellent service during our meals.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Pretty but unsatisfactory

    Reviewed by dani_gongon(Leon, Mexico) on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Improve your staff's service attitude, improve the flavor and quality of meals and when applying new covid restrictions try to be more organized and accommodating. Reception desk took hours to answer the phone and most of the times when they did they were unable to help, change that.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Everyone was very kind

    Reviewed by drap0lly(Mexico City, Mexico) on Nov 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place! All the employees are very helpfull and kind. Rooms are big Pool a bit small Food is great! The all inclusive is really worth it, I think you are getting more than what you pay for. It is not by the beach, but the beach club is really close I would go again

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Loved this Quaint Place

    Reviewed by Andy M(Medicine Hat, Canada) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I will start with an overview. The facility and food I would rate a solid 3 star. The staff and atmosphere I would rate as a 5 star! The facility is relatively outdated with the entry off of the main drag running from the airport to downtown. It is a courtyard style with the rooms surrounding the pool/ eating area. There is a beach club three blocks away that is separate from the facility but has a private courtyard with a snack bar and a bar. In front of the court yard toward the ocean is a beach area reserved for hotel guests. There is a shuttle to the beach club but unless your mobility is limited it's a safe quick walk. COVID -19 Precautions: attended post Covid-19 wave 1 and many safety precautions were in place. The buffet was paneled off with plexiglass and staff served you from behind the glass. Even the outdoor events like the BBQ night was set up to be served at a safe distance and with precautions. Food: I would not attend if you were looking for a culinary experience but the food they served was very good and mostly Mexican.(I would bring my own s&p and olive oil next time.) The a la Carte was decent but limited menu. I really liked the steak and scrimp skewers. Also the BBQ night was great, the ribs outstanding. con't