Now Amber Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5254 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fabulous staff, amazing restaurants!!

    Reviewed by marina1234(Canada) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in December and had booked Preferred Club on the Now Amber side, after one night we decided to upgrade ourselves to the Secrets side because our balcony view was a wall, we had to stand up to see our view and we decided we would want the adult quieter side. Our new room was lovely with the swim out pool. I cannot say enough about the staff at the resort, they are tireless, friendly, amazing people. Rueben at the beach found us chairs, and Maria, Anthony at the desk were very lovely people. The noise in the room is very loud from about 0830 to 2230, it plays all day all evening, and if there is a wedding at the outdoor venue, enjoy their music also. Overall it was tolerable. I am very happy to say that on my previous review I was not happy with not receiving our hotel credits back as promised, however, after my review the resort reached out and I emailed my issues and wishing days received my credits as promised. I am happy that they followed up.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Amazing!

    Reviewed by Michael T() on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We upgraded to Club Level at check in, so some of this review includes the Secret side. Club level got us access to all of Secrets, plus the private Club bar on the second floor and private small selection of food (and tons of cold water bottles) on the first floor. All the Club level rooms come with a "Jacuzzi" (more like a big hot tub) on the patio. Along with a Nespresso maker in the room. We got snacks and mini liquor bottles along with the regular beer/soda mini bar. The room was very nice. The staff in the private club bar were always great. There were about 5 different ones over our stay so I can't remember all their names but they we ALL great. Our concierge Isasti was wonderful and helped set us a surprise for my wife's birthday. Overall - the BEST food I have had at any of the 7 all-inclusive resorts we have stayed at. Dinner at Bordaux was good. Service was good. Dinner at Capers was the best. Carlos and Diego were are severs and helped make my mom's birthday special - even sang to us!! The food was really good. Dinner at Oceana was okay. Dinner at the Teppanaki table at Hitsmu was really fun. You HAVE to make reservations between 10-11am the day of. Our servers there were Miguel and Ivan and they were fantastic! Kept the champagne flowing :). Was a really fun experience and a must do while you are there. My brother got married there (I know, way too many celebrations for 1 trip lol) and it was wonderful. They really take care of you. (On Secrets side) The regular pools are kind of cold, but the bar pool is almost bath water warm. The pool service is really good, always coming around to get you drinks. There was about 3 different servers we had during our stay and they were all great. Breakfast was good for buffet food. We never had the room service but my brother did a couple times (late at night) and was not too impressed. For lunch (on Secret's side), whatever they were serving at Chef's special table was always good, except they didn't do anything on Sat or Sun. They also have the Barefoot grill which serves really good food. Some self service, and some made to order. The gyro was really good. We usually ate there for lunch. The beach was rough water and rocky. We got in but watched some guy have to have 3 lifeguards rescue him. They got him out and were doing everything right (checking his oxygen levels and staying by his side). Don't go in at red flag unless you are a strong swimmer. We took our floaty tubes in and were fine. It was pretty rocky and most people didn't hang out much on the beach. It is a longish walk (or a 2-minute Uber drive) to the Malecon which is amazing, I suggest going at night. The nighttime entertainment is outside in an amphitheater. Most of the shows were really good! Highly recommend going to them! I don't think "no" is in anyone's vocabulary there, anything you asked for you could get. Please tip, there people work hard!! From what I can tell - most adults can transfer over to Secrets regardless of club level, but cannot eat at the restaurants there. (or at least I don't think they stop you even if technically not allowed?) Lastly - Noise level - I read a bunch of reviews complaining about the noise level. It always ended at 11pm. We were in the far club tower and could never hear much anyways from our rooms, but my parents complained they could here it in there room (but again, only until 11pm) This was a wonderful vacation and I HIGHLY recommend! Any questions? Please ask us!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Best entertainment team

    Reviewed by LouisewAus27() on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Mario, Omar, Toño, Pollo, Corona, Jairo, Brian were amazing with our grandkids. Treated them like family with an amazing variety of activities to suit us all. The team made our holiday one to remember

    Exceptional staff - best family holiday ever

    Reviewed by jemmav2020(Melbourne, Australia) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Special call out to Mario, Jairo, Brian, Omar, Toño, Corona, Saúl, Jesse and Sofía who have been exceptional. Amazing with the kids and the best entertainment I’ve experienced at a resort. Loved it hear... something for all ages and the food... WOW!

    Elise

    Reviewed by Elis_3_18_Selene() on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entertainment people are really nice and helpful Mario, Omar, Antonio, Brian and Jairo are very fun and friendly people. The food and drinks are all inclusive including room service. Fun games around the pool ALL DAY. You can come with your family, friends, your parents or for a beautiful wedding