Grand Park Royal Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1310 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Very Relaxing

    Reviewed by budc2016(McMinnville, Oregon) on Jun 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    All the rooms face the ocean and even though the front is on the main road, the room is very quiet. Except when you open the balcony door and listen to the waves. There are 3 restaurants on sight, besides the buffet which is open for all three meals. There is an Italian, Mexican and Seafood restaurants. All with excellent food, although a very limited menu. The hotel is very clean and meticulously maintained. Although nothing ever went wrong. The beach is easily accessed from the pool deck and there are two pools, one with swim up bar. The employees are extremely friendly, competent and for those of us who do not speak spanish, speak english very well. I do not understand the negative comments that I have read, but my wife and I had a very enjoyable stay.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Breathtaking and Impeccable

    Reviewed by Terry J(Atlanta, Georgia) on May 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First,you must decide if you will start or finish your vacation at this property. The property is located in the northern region up in the mountains. I would best describe it as breathtaking and impeccable. It has a modern chic design with well appointments through out from its rooms, various gathering spaces, pool,and private beach area. Every staff member that I engaged was courteous and professional. The hotel can cater families, couples, singles, and business professionals.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    STAY AWAY FROM THIS PLACE.

    Reviewed by inkap(LosAngeles) on May 25, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you are looking for a quiet place to RELAX, this is not it. The AC motor was loud at times so,loud that I had to leave the building, only to find there is really no place on the property to escape the low, then at times, loud hum of a motor. I heard it as I tried to sleep. I heard and felt THE VIBRATION OUT on my room patio, in the dining room on the pool deck. You just could not escape the obvious rumbling of some kind of motor. Staff was most unresponsive about our compliant and, in fact the staff made us feel very unwelcome. We were told the noise and vibration was from the AC motor and nothing could be done about it, There is no reason for such snobbery and negative attitude on the part of staff. General Mgr. if you are reading this, please get some customer service training for your staff. We have been to this hotel several times before the remodel, And came back because we liked it and found it tranquil, relaxing and beautiful. After the last experience , we will NOT be returning and we hope to do what we can to influence others to pick another place to stay a place where they can relax to the sound of the surf or children playing in the sand, not to the all intrusive AC motor. Such a shame. Travelers be warned...stay somewhere else along this lovely coastline but DO NOT STAY AT THE PARK ROYAL?

    UGLIEST WELCOME AND RECEPTION EVER

    Reviewed by FrequentFlier579973() on May 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    nice place to stay in puerto vallarta a little too far form the main town but nice and quite resort very clean, cleaning people very nice and the buffets are very good, buffet waitress very nice and polite always, good kitchen service we loved the eggs made right at the sight all fruit and juices were fresh

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Great Beach, Service, Pools.

    Reviewed by JRB5757() on May 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed for 1 week in May 2019. Facilities are well maintained and very clean. Service is very attentive and helpful (Rodrigo Agvilar). Pools and beach are awesome. Great sunsets here. Food is good to great...must try the Italian restaurant Andiamo.

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