Paradise Village Beach Resort Golf and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 3031 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Trip to Puerto Vallarta

    Reviewed by victorvf75vas() on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was clean, the service was excellent and in spite of the pandemia, the hotel overcome all the difficulties. The life guards at the beach were extremely polite and the service at the pool was exceptional.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Trip from HELL

    Reviewed by itslyssaleigh(Maple Grove, Minnesota) on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    In march was basically held hostage in a hospital in Mexico with the impending threat of the borders closing because of the Corona Virus and had to have an emergency surgery. March 20th while on vacation with family at Paradise Village Resort in Puerto Vallarta, Mexico I tripped, fell and broke my collarbone on the resort property. The first series of problems after my fall the resort tried to make my mom pay for ice. Then went to emergency room where they were just putting alcohol wipes in front of my nose to keep me from passing out because I was almost fainting, overheating and sweating in pain before sending me to hospital. I had to have plates and screws put in because the break was so bad. My first surgery ever, I barely speak any spanish, no one is explaining anything to me, barely any english spoken, and no interpreters. All I felt is panic with a preconsisting anxiety and panic attack disorder. Going into surgery so scared with no glasses so I was blind and not understanding anything in spanish. The next few days in hospital no one ever helped me to the bathroom, there was no call button, only a phone on my surgical side and I couldn't sit up on my own. They only came in for my meds and randomly checking my blood pressure never wearing gloves & never saw them wash their hands. While in the hospital my mom did EVERYTHING for me and to get me home. I couldn't do much because the pain was so bad even drinking less water just so I didn't have to sit up. They then took our passports hostage when we couldn't pay the $21,000 bill upfront in full. We called US embassy for help and got nothing they just gave us more numbers to call. While this was happening the IV in my hand blew and my hand was swollen so they pulled it out and stopped all treatment then, at noon and they didn't let us leave until 8:30pm. Mom had to take out multiple loans to get our passports back. Also had to pay to stay a few more days in Mexico because flights were being canceled because of Covid 19. Now home I saw a surgeon who said 50/50 chance I need a revision surgery during the pandemic?? #tripfromhell #surgery #covid19 #paradisevillageresortI just had the vacation from hell, was basically held hostage in a hospital in Mexico with the impending threat of the borders closing because of the Corona Virus and had to have an emergency surgery. March 20th while on vacation with family at Paradise Village Resort in Puerto Vallarta, Mexico I tripped, fell and broke my collarbone on the resort property. The first series of problems after my fall the resort tried to make my mom pay for ice. Then went to emergency room where they were just putting alcohol wipes in front of my nose to keep me from passing out because I was almost fainting, overheating and sweating in pain before sending me to hospital. I had to have plates and screws put in because the break was so bad. My first surgery ever, I barely speak any spanish, no one is explaining anything to me, barely any english spoken, and no interpreters. All I felt is panic with a preconsisting anxiety and panic attack disorder. Going into surgery so scared with no glasses so I was blind and not understanding anything in spanish. The next few days in hospital no one ever helped me to the bathroom, there was no call button, only a phone on my surgical side and I couldn't sit up on my own. They only came in for my meds and randomly checking my blood pressure never wearing gloves & never saw them wash their hands. While in the hospital my mom did EVERYTHING for me and to get me home. I couldn't do much because the pain was so bad even drinking less water just so I didn't have to sit up. They then took our passports hostage when we couldn't pay the $21,000 bill upfront in full. We called US embassy for help and got nothing they just gave us more numbers to call. While this was happening the IV in my hand blew and my hand was swollen so they pulled it out and stopped all treatment then, at noon and they didn't let us leave until 8:30pm. Mom had to take out multiple loans to get our passports back. Also had to pay to stay a few more days in Mexico because flights were being canceled because of Covid 19. Now home I saw a surgeon who said 50/50 chance I need a revision surgery during the pandemic. Still no word from paradise village even after submitting all medical records and Bills.

    Great resort

    Reviewed by SusanD13(Denver, Colorado) on Jul 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I always feel safe at this resort. We come every other year for 2 weeks and have been coming for over 15 years. This place and surrounding area has everything you need, never need to go to downtown Puerto Vallarta for anything other than sightseeing or dinner maybe. Very nice rooms and staff are all wonderful.

    FUN FUN FUN!

    Reviewed by DarcyUSA2017(Boise, Idaho) on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort offers it all! Choices of resort events, evening fun with entertainment, multiple restaurants, easy commute to old town, perfect beach amenities and services. You cannot go wrong here! Staff was outstanding!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Visit during COVID Season

    Reviewed by Matthew H(Battle Creek, Michigan) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We got there on March 9. Pre-COVID shut-downs in the US. Place was packed. Able to stay in an ocean front, corner, two bedroom suite. Amazing. Overlooked shuffle, bocce courts. Enjoyed being off main pool due to less noise. Western party was right outside our balcony on Wednesday night, but it was no big deal. Highly appreciate the beach chair and towel people. They seemed to work the longest days and always had smiles on their faces. Had nice conversations, but did not generally catch their names. Pedro was our favorite beach waiter. While we did eat at our palapa, we enjoyed sitting at the beachside snack restaurant. These were not simple snacks though. Sandwiches were huge and awesome. We did salsa and guacamole at least once a day. Potentially best value in all of Paradise Village. Had our 13 year old son. Enjoyed activities team. Gustavo, Efrain and Raphael were amazing. Knew our sons name on the first day and did not forget it for the rest of the 11 days. Wonderful men. Did the buffet once and enjoyed it. Did Mayapan once and enjoyed it too. Met our other favorite waiter, Carlos, there. Wonderful young man who was our waiter at the Mexican night too. Spa is well worth it. Sauna, steam, whirlpool were incredible. Grocery store at the mall were fantastic. Had multiple gluten-free, dairy-free options for our family. We took food to meet our allergies, but they had everything we needed. Magician was incredible. Great show.