Sheraton Buganvilias Resort & Convention Center

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5530 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful Escape!

    Reviewed by Roam201673() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have to say I was very cautious about traveling during a Pandemic. The hotel staff was amazing at making everyone feel comfortable and as if they were doing everything they could to be safe and I appreciated it. The standout moment for me was the Massages I received from Ramona

    Great service, lots of amenities, pool service the best!!

    Reviewed by Shelley T(Oakland, California) on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We typically stay at the West (as we're Marriott members so travel on points) but Sheraton really impressed us!! While you're in the middle of the hotel zone, you don't feel it when you're on property. Great service from the moment we arrived, during and when we left. Front desk (Jacob!! amazingly accommodating, when we had to switch rooms - my daughter wanted a bed as the pull out was kinda hard) to the bellman/valet (enrique!!) and all the pool guys (Rodrigo!!) were so friendly and wanted to serve us guest. Pool was never crowded (or the beach!) Music was nice around the pool, drinks so affordable (2 happy hours!! and they really stretched those happy hours, if you tip well!). We did not go all inclusive as we dined off property for dinner). The club lounge was awesome too - best coffee, awesome happy hour snacks!!). The spa was amazing (Nathaly gave me the best relaxing massage - no shared amenities available due to COVID (sauna, steam, hot tub or water plunge area - but the prices were amazing $70USD for 90 min massage!!). Javier the host was great at SPA. Cafe in lobby - awesome pastries, coffees, sandwiches - very friendly staff!!)... we are DEFINITELY coming back. Forget the Westin. Also you can walk into town and Mega is next door if you need store stuff and some malls walking distance (if your kid forgets their bathing suit). Romantica zone is 10 min cab ride. They had free entertainment (music, dancing, shows on Fri & Sat night).

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Wonderful experience !

    Reviewed by Dana C(Hamilton, Canada) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service throughout the entire resort. The resort itself is 5 star in every respect. All staff were 100% professional and went above and beyond to make sure I was happy and comfortable. A Special shout out to two amazing servers Mr. Enrique Escudero and Mr. Ignacio A.B. Do yourself a favour and ask for their section in the buffet restaurant. You won't be disappointed. Thank you gentlemen. Food A+, Service A+, Rooms A+ My only recommendation would be for more authentic Mexican cuisine options.

    Excellent, well run hotel. I would give it 6 stars!!

    Reviewed by miketlrb(Seattle, Washington) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for a week and just returned the day before Thanksgiving. Of all my travels and staying in hotels over the years this is one of the best well run hotels I've stayed at. There were tons of staff, everyone was very friendly and service oriented. The room was clean, the bed good, comfortable and everything worked! The breakfast buffet was excellent, I loved the variety of mexican dishes, including the stewed chicken. The server guys here were all excellent and so friendly and would do anything for you. The green juice was awesome. The seating comfortable, buffet servers served you the food, which kept all the food very clean. The pool was super clean and very big, loungers good quality. They checked out towels (and even the towel guy was nice), and you could ask for all you wanted. The guys around the pool, we had them all deliver food or drinks, at one time or another were friendly and efficient. The quesadillas and steak tacos excellent. The drinks were a little weak though - but that's just me! We booked ground floor room, but the check in people were so gracious and nice to upgrade us for free to a deluxe oceanview room on the 20th floor! WE HAD NO COMPLAINTS. Almost every night at 7:15 pm we watched a gorgeous sunset from our room. The hotel was not super busy due to Covid, so we lucked out on an upgrade. During busy times, I doubt you would ever get a free upgrade. The oceanview rooms only cost a few dollars more, next time I will simply book an Oceanview it is well worth it over the ground floor rooms. There are two lodging parts to this resort. The Sheraton Hotel and the Buganvilias Timeshare condos. There is a big difference between the two kinds of lodging. I recommend booking directly on the Sheraton website for the best deals, prices and consistent room types. As other reviews have noted the timeshare condos can really vary in type and quality. The hotel offers an All-Inclusive option, but we choose ala carte and ate several dinners off site. But, we did eat at the pool, breakfast buffet and the 999 bar. Everything was clean, and good quality. The SPA was hands down the best I've ever used. It was well run, and used the highest quality linens and oils. It included shower and changing rooms, sauna after your massage. My 90 minute deep tissue massage was excellent quality. The bell guys out front were so friendly nice opening our taxi doors everytime we returned. The knew us from day 1 and welcomed us back every day. When you check in they take your bags for you and bring them to your room after you check in. All the staff in this hotel were impeccable in their service and attitude. Friendly, cordial, would do anything for you. We tipped them well and they were so nice to us in return! Our housekeeper cleaned our room at 10:30am every morning like clockwork. I would not hesitate to stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    One of the Best sushi places EVER

    Reviewed by 808aureliaj() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited here with my husband on vacation and it was truly one of the best sushi restaurants we have ever ate at. Highly recommend it. Miguel was an amazing server and Chef Juan Carlos out did himself. So impressed with the meal didn’t even have time to take a picture. Yummy