Sheraton Buganvilias Resort & Convention Center

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5946 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Loved it!

    Reviewed by Hhogelund(Huntington Beach, California) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great place! Nice rooms and wonderful employees. The food was very good for an all inclusive, we really enjoyed the Sunday brunch with mariachis. The gym was well equipped and the spa was beautiful and well priced. We had 80 min massages for $60 each. We would definitely come here again.

    Very Nice Hotel for a family vacation.

    Reviewed by jmex39(Anaheim, California) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a really nice property. The staff were all so nice and accommodating to our every need. There were two nice restaurants on the property that required reservations and two other options for dining. One was under the large Palapa and the other was right next to it but only open at certain times. Both offered outside dining. The pool bar staff was super nice, especially Adrian. Almost all the staff spoke English. The hotel is the closest, all-inclusive resort to Zona Romantica and a ten minute cab ride. Cab fares are clearly posted at the entrance/exit of the hotel. All rooms offer an ocean view. There were also several options for excursion right at the beach. There was horseback riding and jet skis offered. We did the jet skis and had a blast. As for COVID-19, the hotel and the staff were taking all of the precautions. NOTE to self. I was looking all over the city for COVID-19 testing so I could come back to the USA. On the fifth day at the hotel, I saw the line at the doctor's office and realized they tested right on the property. SUPER easy, SUPER convenient. At the time it was about 35.00 USD per person. Test results were mailed to you within 24 hours. Here is my only negative. I hate being forced to do the Time Share presentation. We made this clear with Cesar and he was super nice and understanding. However those above him wanted to keep pursuing the issue, once we were taken to the Embarcadero Bar where we made it clear we not interested, but the guy barked back at us and told us not to disrespect him. He was lucky he caught me on a good day because, and we reiterated that we’re not interested for the fourth time and finally we were allowed to go back to our vacation. Other than that I really liked this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    My Perfect Resort

    Reviewed by susansV7988HN(Chicago, Illinois) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been traveling to Puerto Vallarta for many years! The Sheraton Buganvilas is by far the best overall travel experience. ( And I stay here every year) First trip since Covid and it was worry free! The cleanliness is amazing, staff are like family! Very updated and large rooms. All amenities are superior especially the spa. You have two large pools and a wonder gym. Lulu the concierge is amazing with scheduling reservations and Covid return testing. Paola the reservation specialist will make sure that you get the perfect room! Club lounge employees are so accommodating and knowledgeable of anything Puerto Vallarta! Thanks again for another memorable stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great staff!

    Reviewed by margaritacN915ON() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Totally enjoyed our winter vacation home. The service is beyond compare, food, bar, pool, cleaning and reception staff are all very friendly and helpful. We booked 4 extra rooms for next year. The service manager Guilermo Urtiaga is the nicest guy in Puerto Vallarta.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    A great, cheaper option for a place to stay that isn’t too far from the action.

    Reviewed by Camper31293407181(United States) on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall, this is a great low-cost place to stay. Pros: From the pool & workout room to the activities and beachfront, there are ample things to help one stay occupied during the day. And one of the most notable pros to this place is by far the people. Upstairs in the lounge, Efrain and Cande are among the great staff taking care of you. From suggestions for day trips to keeping you full with good food, they’ve got you covered! And downstairs at the front desk, Oscar and his coworkers will be able to take care of almost any request you may have. The food is what one would expect at such a place, filling with a mix of American & Mexican favorites. Additionally, the main reason I stay here as opposed to other options nearby in the Marriott family is the location - close enough to the center of the action! Cons: As with any place of this size, there are bound to be a few things that simply aren’t what one wishes they’re were. The Wi-Fi here doesn’t have the best of coverage, and when it is available, the speeds aren’t the greatest (even with the “high speed” option), so I can’t recommend this place for a place to do work if Wi-Fi is critical. Also, it may be a common problem in the area (I have no idea), but the water pressure and temperature when showering is all over the board; use caution when showering as the temp can skyrocket at any given moment. Lastly, perhaps they’ve had problems in the past, but it’s a hassle to have anyone on property who isn’t staying there, as we found out when two friends from a nearby hotel came by to join us for dinner. End result: I’ll be back when the weather cools down. :)