Villa del Mar Beach Resort & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 267 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    12 amazing nights again at the Villa Del Palmar

    Reviewed by fytrfire(Portland, Oregon) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I stayed a second time at this magnificent property, which started on Oct 11th. Once again we would like to recognize many great employees who made our stay such an amazing time! Our first shout out goes to Olivia in the Las Vegas Reservation Department. This great lady was very easy to work with, polite and one could tell she really cared about us, the customer. She not only strived to get us the best deal, but made sure our reservation was perfect and that we could get a hold of her personally if we wanted to extend.Thank you for everything Olivia and extending us 3 times :) Upon arrival via our $3usd Uber fare we arrived into the Villa compound. There we saw the front desk man, Humberto. He not only remembered us from last time, but smiled hugely and welcomed us home by our names with open arms. He was so attitive, we couldn't even sneak by the front desk during our visit without him saying "hi" and ask us if we needed anything. If there was anything needed above his level, David the Manager was super fast to get us anything or handle any issue. David was ALWAYS checking on us and making sure we we're enjoying our vacation to the fullest. We stayed in room 4559 (this is in building 4, second from the ocean and on the 5th floor). Unfortunately our room had multiple Air-conditioning issues. Apparently the thermostats are locked per the resort to 22c, which is 71.5F. David called maintenance who was super fast to respond. For whatever reason they didn't change the thermostat out. It kept registering 26-27c, even tho the room air temperature tester showed 23-24c near the thermostat. It was a very hot 12 days, and 71f is personally still to warm to try and sleep. Anyhow, David was going to move us to a 1 bedroom suite for this inconvenience, but we decided to stay in our original room because the bed in the 1 bed suites is way in the back of the room and doesn't have the beautiful view. While roaming around the complex we had the pleasure of meeting a concierge by the name of Ramon. He was the nicest and most super helpful guy! He was so passionate about his job, he would give his shirt off his back if you needed it! He will no doubt be a boss or manager in the future. We had the pleasure of meeting Ramon's boss, Marcela. It was obvious where Ramon may have learned his kindness and helpfulness from. When Ramon was gone, Marcela would go out of her way to make sure we got our answers. They we're both so easy going, we ended up going to the time share presentation they informed us about. Surprisingly enough, it was a very low pressure and positive experience. Marcela even gave us some homebaked pie when we we're leaving for the airport! Delicious! Puerto Vallarta has so many restaurants and cool things to do, but most of our vacation was literally laying out at the pool and visiting various taco joints. Making our vacation so relaxing were the multiple waiters and staff at the pool. Shout outs to Alex and Fransisco who made our special blended Guanabana drinks, to Ernesto who told us a daily joke. Then on to Miquel, who was constantly running around the pool, sweating serving us and who served our group the fresh Mai Mai that we caught that day while out on a charter. Gracious Amigo! Due to the covid, there was no breakfast buffet. This was no big deal since breakfast was included each day of our stay and was cooked to order. Amazingly, we just didn't have 1 waiter or waitress like most restaurants in the USA. Every morning we had 2-3 of the nicest, hardest workers. From Augustin-the service Manager, to Eriberto finding us the perfect table. There are so many great servers there! Two other super great employees were Lorenzo and Sandra. They made sure we enjoyed our Matcha tea and had everything we needed to start our day and meal just right. Sandra even brought us Guanabana leaves from her house so we could make our tea! If your contimplating staying here, don't hesitate any longer. With the steller employees, location and awesome property the Villa Del Palmar is our home away from home. Once again, thank you Ramon for the fresh Guanabana and to everyone at the Villa Del Palmar!!! D&S

    Great stay

    Reviewed by Sophie C() on Oct 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As usual we had a great time at this resort. From check in with Manuel, housekeeping lady and check out with Humberto who extended out time due to late return flight. Very professional and friendly staff. We will be back!

    March Vacation

    Reviewed by alexaV5709WQ() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the beach and pool access. Food was great. Easy route to town and shopping centers. Amazing view of the beach and room service was excellent. Would greatly recommend this resort to any friend. Concierne Glenda recommended a great spot in the plaza caracol, very nice :)

    Vacation

    Reviewed by Q8968DVallisons() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is first rate, pools clean, apartments very well equipped, great kitchens. El Patron food is very good Mexican themed also a sushi bar and Italian restaurant. All staff are very helpful especially Glenda and Martin on the concierge desks. The resort is well situated and convieniant for all Puerto Vallarta has to offer.

    Fantastic trip

    Reviewed by Scenic814623() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for a month, had a fantastic time, highly recomended luis from concierge department is cute. Mago also helped us with the internet and we are going to come back. We have been coming for 20 years so thank you so much for everything.