Velas Vallarta Suite Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4248 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Be cautious with package purchases

    Reviewed by BeachisHeavenly(Boise, Idaho) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort is very nice and the waitstaff and activities staff are extremely friendly. Be very, very cautious when you purchase a package as what they "sell" you is definitely NOT what you get. I had ongoing back/forth email communications directly with the resort. I authorized them to charge my card for a specific package where I had restated in writing what I would be receiving. When we arrived we learned that they would not be providing us the additional amenities as we had agreed upon and paid for. The resort is nice - but you pay a huge premium in order to stay there & the management absolutely did not even attempt to resolve the issue. Proceed with caution!

    Very nice

    Reviewed by johnnymmmm(Highlands Ranch, Colorado) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Loved this place...with a few caveats..clean rooms, amazingly friendly people, great pools, La Ribera was excellent to eat at and far superior to Andreas, their higher end restaurant....the chef even made Paella especially for us and we had so much food, we ate it again the next night...our dinner at Andreas was remarkably unexceptional except for the price...we both had tuna steak (?) Which was a 1/4 " thin of overcooked fish..a slice of tuna rather than a steak...our friends had the ribeye which seemed to have been cut wih the same slicer at 1/4" thin...THE BILL was $100+ for 2 people and IMHO, the salad bar and overall experience at La Ribera was so far superior! With a view of the bay. Again, the rooms are very clean with housekeeping every day..we had a persistent mold smell that eventually went away and a great view of the water..the bed was comfortable but the sheets and furnishings including the chairs, cushions, towels had that "maximum use" commercial feel to them that made them functional but not overly comfortable. Not enough electrical outlets so bring a charging bock with multiple USB ports. The beach was great but a warning...two guests were stung by stingrays while swimming...one was allergic to the venom and went to the hospital(he was on the beach the next day) , The other was not allergic and just took some antibiotics..very painful though There are also many vendors selling the same stuff but after a while, they know you and and just say hi. Get an hour massage on the beach for $30 US ...my wife had two and loved it. This is a smaller complex so we never felt overwhelmed by the crowds. Hats off to Carlos, Jacinto, Gonzalo, Herberto and all the staff who made this a great vacation.

    Top tier service!

    Reviewed by CdnMexicoLover() on Nov 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Velas has provided my family with some of best memories through their caring and excellent service. All of their staff members go above and beyond to ensure each guest has the best experience. I would highly recommend them and we will definitely be back!

    Our experience.

    Reviewed by valaimo409() on Nov 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We felt that from the beginning of our vacation at the airport, being picked up by the hotel, from the reception, pool, housekeeping staff and waiters that everything was 1st class and we enjoyed it tremendously. We look forward to returning.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon trip was amazing!!

    Reviewed by msamanda514() on Nov 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I recently visited this resort for our honeymoon! It was incredible and everyone there was so friendly! We were offered cold water bottles upon entering the front entrance. The whole location is beautiful! Our one bedroom deluxe was amazing! The room service and restaurants had delicious food! It was such a fun environment. There was plenty to do! They have live entertainment, beachfront and huge pools. I have been telling everyone about this place and recommending they visit. We are going to be returning in the future!