Majestic Mirage Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7731 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Resort With Exceptional Service

    Reviewed by Roger J(The Villages, Florida) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our experience at The Mirage was so wonderful that we have already booked for next year. We have requested the same Skyview Suite, which was superior. Our Butler, Santiago, was very efficient and attentive. The food was terrific, particularly the Steakhouse, the French Restaurant, and the Italian restaurant. We loved the "adult only" feature, though some parents did not always control their young children at the evening shows. Chaises on the beach were always available, and bar service continually available. We particularly enjoyed the swim up bar. Security was appropriate.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    A bit of a let down

    Reviewed by 943gregc() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Had been booked to Elegance, upon our arrival we were informed that it was not currently open, nor was the Colonial(were we have previously stayed and very much enjoyed). Mirage did not have the same level of amenities as the other two. Also a disappointment was that each night 2-3 of the restaurant's would be closed. We weren't too happy that at the buffets we were not able to get our own food, and none of the swim up bars were open(I appreciate the covid, however, talked to travelers from other resorts and they didn't have the same restrictions, i.e. masks required everywhere). Staff however were awesome!!! Maria, Carlos, and Henry from the pool side bar were fantastic! And Luis at the towel shop was very articulate and intelligent. He is most deserving of a position of more importance. Additionally, the 3 ladies at the piano bar were fun, and very professional. As far as the room goes, was ok. There was a leak in the shower ceiling(good place for one I guess), and the tv did not come in very well at all(but not supposed to be watching tv on vacation anyway, right?) Alfonso our butler did a nice job, and Jeffery(a friend of ours butler) was exemplary. All in all, was adequate, but nothing special. Hopefully most of this will improve once the Covid protocols are removed.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-3

    Valentine's Trip

    Reviewed by 245kevinl(Portsmouth, Virginia) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I stayed at the Majestic Mirage from 13-20 February and had a wonderful time. We had one issue with our room the first night concerning a broken air conditioner but was resolved by our fabulous butler Dario the following day and the rest of the week was great. He was there whenever we needed him and frequently checked up on us to ensure we were having a good time. The Majestic Mirage overall is a great all inclusive resort that I would highly recommend.

    Good Times at the Majestic Mirage

    Reviewed by laurencR6179ZU() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is beautiful! The beaches are amazing, soft sand and clear water. Staff is very attentive. Our butler Guzman was incredibly friendly and helpful during our time here. He made sure we had everything we needed. He is the best!! Sarai was also very helpful and friendly in our communications prior to coming to the resort, very quick to respond with our many questions about COVID guidelines, check in process, etc. Mister Gutierrez was also very nice and helped accommodate all of our requests. I would love to come back to the Majestic Mirage for the beautiful beaches and wonderful staff!

    AMAZING TRIP!!

    Reviewed by Dan7389() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great overall experience at the Majestic Mirage! A lot of restaurants and bars to choose from, beautiful pools and beach. Sarai was very helpful from the very beginning of our trip, Mr. Gutierrez was very friendly as well. Great people! But best of all was our Butler, Guzman! He seemed like he was always available when we needed him and immediately handled any asks/requests we had, not to mention very friendly and funny! Awesome vacation and highly recommend.