Grand Palladium Palace Resort, Spa and Casino

My time here has been because of Kim, angel, eddy, Nathanael, Luiyi (Mexican restaurant) and everyone. I have never been here before but I am the happiest I have ever been this year by being here. I really don’t want to leave but this experience has motivated me to try to learn more Spanish and more about this culture. The rooms were amazing and it felt like I was in a palace. This place has the best serve but someone restaurants lacked on the serve but other people listed at the top made a come back. I love how welcoming people are here. Kim made my experience more amazing with her skills of dancing and understanding and being so welcoming. She is the best and she should definitely get paid more. One thing I recommend is playing more music throughout the day at the pool. And also the parties need to be better because it’s mostly American music but it should be more of Spanish music and it should be all night. And the clubs should be open too. Thank you all for your service and see you soon

Exceptionally clean ocean front resort, very well managed by a Covid-19 trained staff. Great rooms (I got two connecting suites for 4 people), professional staff and great location. The all-inclusive formula is pretty good for the quality of brands (spirits and wines) and food overall. Great attention to the pandemia, with any kind of preventive actions.

Excellent service Mr. Carlos took a very good care of me and my family at the reception giving us an amazing loft room, I will definitely be contact him again. The food, the beach everything was great also the drinks 5 Star

Overall it was nice to get away during these trying times, so this review is slightly slanted to the more positive than it should be. The service people were friendly, despite a slight language barrier with some. COVID has closed a lot at this resort, so you should verify prior to going. Hopefully they will be truthful over the phone with you. During our stay, convenient breakfast options were the buffet; lunch was the buffet; and then dependent on the night the buffet and three other restaurants. Remember, Bavaro is closed; the closed Punta Cana Resort while we were there - so instead of having access to four it is only two resorts (TRS). The Casino is like a Chuck e Cheese and HOT. The pool area was well maintained and fun; the beach was very good except for one day when a storm rolled in a lot of seaweed to the beach and stunk up the place. I won't be back to this resort area, I may try another Palladium property somewhere else. Again, I am trying to balance opinion to COVID shutdown. All personnel ALWAYS wore masks, and noticeably sanitized more than you normally see.

Had a great stay. Check in was a breeze, with special attention from Carlos (he’s awesome.) The area is really clean, Marisela was so sweet and always making sure our room was well equipped. Miguelina was amazing, attentive to guests at the diner. All of the workers from guest services were so helpful especially with the covid test, Corina organized this so well! And Julio from the entertainment team gave us a lot of options for activities! Lastly, we had a lot of fun with Constantino from POP!! He’s honestly so amazing! Highly recommend everyone to go to him for all types of outdoor activities!! Such a positive attitude/and good energy!! THANK YOU ALL FROM GRAND PALACE FOR THE GREAT CARE AND KEEPING EVERYONE SAFE THROUGH THESE TIMES!