Secrets Cap Cana Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5976 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome property and the most amazing staff

    Reviewed by ryanchristinew(Laguna Woods, California) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is mostly about the people who made our trip amazing. This is not our first visit to a Secrets resort but it's the best one because of these amazing people. We actually obtain a list of names since they are ALL so great to us! They went above and beyond the call of duties to make sure we feel pampered and care for! Nicoletta-UVC Host Oliver- Butler Ronny- Himitsu/Bordeaux Carlitos-Himitsu Elizabeth-Pool Victor- Main pool Rigoberto-Rosewater Martha/Szuny-Beach Angele-Pool Jeffrey/Javier/Ariel-Bar Rudy Big Boy- Entertainment Big Cat- Entertainment Black Panther- Pool Fitness Instructor Scarlett/Maria Isabel/Yinette-Spa Marcelina-Housekeeping Get a hotstone massage and spend some time in their hydrotherapy pool! Awesome and so relaxing. Please tip if you can since the avg monthly income in the DR is about $500/mo (even though the resort is all-inclusive).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    An amazing and wonderful vacation!

    Reviewed by spinstripes(New York City, New York) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had never been to the DR or to Punta Cana. I guess I stayed away because I tend not to like places that are overrun with too many resorts and though the DR would be the same. I prefer quiet, more remote places. I am so happy that someone recommended Secrets Cap Cana to me! This was my first experience with Secrets and if they are all like this, I will be a fan for life! The resort itself was beautiful and spotless. The design is contemporary and the restaurants are all comfortable and attractive. It has a long beautiful beach and the pool area is set up so you have the most beautiful view of the ocean. We felt like we were in a postcard the entire time! Our room was a junior suite with two queen beds and a sitting area that we used to relax and take work calls. The wifi worked really well and that was important because we were able to take a few work meetings remotely. Secrets is an adults-only resort and we absolutely loved how peaceful and calming it was. The staff found the right balance of playing music, entertainment, and giving us enough quiet time so that we could relax. There were some evening activities so we would not feel bored but it was still possible to have peace and quiet and not feel like you were at a raging party all the time. The staff works so hard and they are always cleaning and sanitizing so I felt very safe, even in times of COVID. Every single staff member wears masks, even in the hot sun. There were hand sanitizing stations everywhere. If you are thinking about traveling during this pandemic and can do so safely, you will love the fact that the resorts are not very crowded. Because of this, it was possible to social distance very easily and all restaurants, except one, had outside seating. We felt very safe at all times. It was low occupancy so there were always loungers available, there was never a wait for restaurants except for one night, and every time we went to our favorite part of the pool, no one else was there. It really felt like it was our private pool. I cannot say enough about the service - hands down the best service we have ever had at a resort. Upon check-in, we were assigned a concierge, Eduar. We are pretty self-sufficient and didn't think we needed a concierge but Eduar was amazing - he made sure we had everything we needed and made our trip wonderful. He would text us every morning with the restaurant and activities schedule. He was always available by text if we needed anything. We don't drink alcohol and wanted Diet Cokes in the minibar and even though the mini-fridge had Coke Zero, he made sure someone went to the bar to get Diet Cokes for us. On one day, we both had a few annoying work calls throughout the day making it hard for the staff to clean our room and he made sure our room was cleaned during the two hours in between meetings we had. It was all the little touches that made our vacation really special and Eduar was the person who made it all happen for us. Special shout out to the entertainment team, especially Big Boy and LaDiva, and to the team at the sailing hut, who made sure all activities ran smoothly. We enjoyed doing yoga on the beach, taking the kayaks and Hobie Cats out on the water, and using the gym. The live entertainment was also really good. Usually, it is hit or miss at resorts but all the shows we saw were terrific and had great singers. We especially loved the Queen tribute band. It was a fantastic and absolutely perfect vacation and I can't wait to return!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Good and Bad at Secrets Cap Cana

    Reviewed by rpejr(Farmington Hills, Michigan) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I will start by saying the resort is beautiful...All of your pictures will come out looking like post cards...The beach has a major seaweed problem which takes away from the whole ocean experience but from what I understand that is common throughout the area lately...When I arrived I was not given the automatic upgrade as promised so that immediately soured my mood/experience because what could I really do about it at that point...Several of the upfront workers were a little too arrogant for my taste especially when addressing broken promises that were made before and during my stay...The waiting staff is what offsets the inconsistencies of the front desk/up front Concierges...In particular Yaritza who works at the lobby bar (and some of the shows) was Phenomenal!...She was so sweet and attentive...As much as me and the other people I befriended on the trip messed up or misspoke our drink orders she never batted an eye (and I mean that literally because of Covid haha)...I would say sitting in whatever area she is in is a must!...Also, there was Elizabeth and Maria at the pool bar closest to the ocean...Elizabeth was so attentive, sweet and funny as she was constantly bombarded with drink and food requests...Maria was much of the same and made sure that If you strayed off to the beach you were covered as well...I couldn’t wait to get to the pool all because of the both of them...Finally, the food was Phenomenal...I did not experience one bad meal...So in closing I will say the good outweighed the bad...

    Outstanding honeymoon

    Reviewed by Justin A() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in the preferred club section in a beachfront swim up suite. Very nice, beautiful. Service was outstanding and we would not hesitate to return. We definitely recommend this resort. A great experience

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Love this resort

    Reviewed by robycel12() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my 3rd trip at secrets cap Cana. Ive been to a lot of big hotels and resorts but this one feels different! you really feel like home. Eduar was on top of his game and went above his capacities to make us feel home and as comfortable as possible. Thank you again Eduar!! If you are hanging out by the lobby at night, ask for Yaritza she is so friendly and the best . To the entire staff, thank you again and we will definitely come back soon :)

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5