Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7345 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Positive Experience despite the Corona Virus Crisis

    Reviewed by WarringtonDiver51(warrington) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is the 5th time we have been to this resort. It was for a 14 night stay. The second week the hotel was affected by the Corona Virus issues which, given that they are beyond the hotels control, I am going to largely ignore and concentrate my review on the first week, which was great. I have no doubt that but for corona, my second week would have been as good as the first. On arrival, we were checked in by a very efficient and Friendly Carlos in the Kantenah Lobby. All of the room requests that we had asked for prior to arrival were met. We were put in Block 20. Great location within easy reach of the Colonial / Kantenah sections and the White Sands Complex. My only negative is that the bathrooms could do with some updating. That said, the room was well appointed and comfortable. Had a problem in the bathroom but this was speedily rectified by the hotel. Guest services were very efficient, booking me tables at the a la carte restaurants Food in the buffet restaurants was great. The breakfasts are to die for. Staff were very attentive, whether you chose to tip or not. We ate in two al la carte restaurants, Portofino (Italian) and El Dorado (steak). Very satisfied with both of them. Indeed, we ate at each one more than once. Quality of drinks I thought was OK. You can pay extra for top shelf drinks but to my mind, the whiskey (including JD and Jameson's) in Hemmingway's and Churchill's is perfectly adequate Spent a lot of time at El Secreto adults pool being served and entertained by Jorge. He is a star. Evenings in Hemmingway where Luis looks after us very well (but please can management get the piano tuned). Chocolate night on Thursdays is a calorie overload but has to be done. We liked the new look Churchill's. The mixologist team (Dalia, Luis and Gilmer) are passionate about what they do and the service is excellent. The outside area is very nice. Saw the Rock Show - well worth an hour of your time. The dancers and singers are high energy and it was most enjoyable. There was other entertainment around the resort with singers at various bars, again very very good. Having a beer on Kantenah beech from La Jarra bar about 5 o'clock each evening and just watching the sea was a fabulous experience We like the jungle feel of the resort along with the animals roaming around. So will next year be visit 6????? You bet, its already booked.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great Entertainment

    Reviewed by davidsW3316JK() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Gripes: Hot food was never really hot just warm… except for the Thai restaurant...always hot The buffet at the Colonial pool wasn’t great - inconsistent quality Pool service for drinks was next to non-existent Ran out of grand marnier at the Colonial lobby bar twice. Reservations – only 2 restaurants require them, but they all ask if you have one – confusing! The Canadian portion of the show ‘Colors’ was just pathetic! They ran out of towels at the pool more than once, and that was early in the day The Spanish restaurant gave David grief over his ‘Bermuda’ shorts being too short...absolute rubbish Good stuff The entertainment was top notch The service at the Colonial lobby bar was excellent.. great group of wait staff Everyone was very cordial and helpful The Rooms were always well kept Loved the outdoor shower The Chang Thai restaurant was the best The Japanese restaurant main menu was really good, the sushi was lacking, but we are picky The freshly made sushi rolls in the Hacienda buffet was actually better than the Japanese restaurant The live music at the pool and in the Colonial lobby was excellent and there was a nice variety. The gym is big with a lot of different machines to choose from. It’s very clean and they provide water bottles and towels. Overall- great resort but it wasn’t busy at all due to travel advisories. We lucked out and had great weather every day except for one thundershower. We were there 3 years ago before this trip and would make a return trip again

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Tony’s vacation

    Reviewed by skordillis(Addison, Illinois) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property swimming pool beautiful food outstanding service excellent weather great excellent entertainment room service very prompt called very often to ask if something they could do to make our stay more comfortable

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    We love Palladium

    Reviewed by Dwight C(Jacksonville, United States) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have over 1,000 days on cruise ships. Today we prefer to spend our vacations at Grand Palladium All Inclusive Resorts. We are so glad we joined as Palladium Travel Club (PTC) Members approximately 3 years ago as their pricing for members and member benefits has proven well worth the cost. Not only my wife and myself but all our 5 children and all but 2 of our 11 grand children haven been to the resorts and love it and have been more than once. We especially love the Spanish staff (who treat and call us family and we call them family) at Riviera Maya, Punta Cana, and Costa Mujeres. The PTC welcome staff and PTC special ocean side clubs are fabulous. For those who enjoy,all-adults section there are exclusive TRS sections in all of these results (and we have stayed at all of these TRS resorts when our family has not been with them). Thank You Palladium you make everyone feel so special at every location.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Don't waste your money on this 5 star...

    Reviewed by Nomad668494() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you want to cut yourself on rusty rebar in the swimming pool which you can't see because of the cloudy water or want to play catch with the roaches living in your hotel room or want to watch your family eat their meal while you are waiting for another 30 minutes this is your place....at best disgusting. We travel to the area four times a year and never had a experience like this. I can honestly say that some of the 3 star places like the Grand Porto Real were way above this one.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1