Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18383 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Dream Vacation

    Reviewed by Sarahgamache() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort, the food, and the service were all wonderful. I had high expectations from reviews from friends, and I was not disappointed! The staff were friendly and accommodating. The beach and the pools were wonderful. We will be going here again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Resort review

    Reviewed by jw0lfe2015() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Resort was fantastic and so was the service. So accommodating to every need we had. Occasionally we had to wait a little bit extra for our drinks at breakfast and lunch but that was it. Food was terrific and so was the cleaning staff with how they took care of our room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    FANTASTIC HONEYMOON!!! 10/10

    Reviewed by GIOGIACO() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was an incredible trip! We had a little issue with receiving the wrong room at the beginning. But the staff did more than make up for the error. The food,service and staff were great!! The whole resort is spotless! We think the shows were great! Mexican night was our favorite for sure. If you get a chance you need to do the hydrotherapy in the Mille spa! so tranquil!! 10/10 on this place. I must add when we left we forgot our sweaters sitting on a couch and didn't realize till we got to the airport. Living in Canada you need to dress warm these days. We emailed the resort when we got home and they emailed right back and let us know what we had to do to get them sent to us. They sent them right out. Just blown away by the service. thank you so much!!

    Wonderful Visit!

    Reviewed by mglowatsky(Winnipeg) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I visited the ERC for 9 days in April 2019 and had a wonderful stay! We’ve been to a few different resorts in Mexico and ERC would be in our top two. ROOM We booked an Excellence Club Oceanfront room and were very happy with our choice. Going Excellence Club is a personal choice but we always go for this option as we only vacation once a year and really want to treat ourselves. Housekeeping did an awesome job in keeping our room clean and tidy…even going so far as to organize our shoes! Our bar fridge was always kept stocked with drinks and snacks and if there was a particular beer or pop that we wanted more of, our request was always accommodated. FOOD / DRINK No complaints at all and I’m a very picky eater…we did not have one bad meal. Out of all of the restaurants we tried, my favorite was Toscana. I think I could have eaten every single dinner there! Breakfast can be a bit monotonous but it was still great. My husband and I aren’t big lunch people so we only tended to eat Breakfast and Supper. We also attended the Mexican Fiesta Night and enjoyed watching the performances! There was also another theme night that was held indoors at Toscana (I think this was a replacement for White Night that didn’t happen perhaps due to weather) and the food was delicious! Drinks were very tasty and abundant. We tried a lot of different martinis and mixed drinks and they were all good! ENTERTAINMENT Terrific! Every show that we watched was super! The Michael Jackson show was phenomenal! We also tried the silent disco for the first time and thoroughly enjoyed ourselves! People of all ages were up and dancing and this was great to see (we are in our late 40s / early 50s)! POOL / BEACH This is one area where we were disappointed. The EC pool was always crowded and out of the 9 days that we were there, we were only able to snag a lounger under a Palapa once. All spots were claimed by 7am. People would stake claim to a spot by putting their belongings on the lounge chairs first thing in the morning, go for breakfast, come back, go for lunch, come back. Belongings were never removed by staff despite guests being aware that they were not allowed to “reserve” a lounger. Not only that, but at least 2 couples who claimed lounge chairs every single day that we were there were from swim-up suites! The main pool was also jam-packed and we were never able to find a spot there either. Unfortunately the beach was in bad shape when we visited and I was only able to go into the water once. There was just too much seaweed in the water and on the sand. To be fair, though, this isn’t Resort’s fault. On the contrary…staff were out there every day and all day, in the hot sun, raking and shoveling the seaweed away. Even though we weren’t able to go into the water, we spent our days on the beach as this was the only place we could find loungers with Palapas. You still get bar service so no worries! STAFF The staff at ERC are absolutely wonderful….no question about it. Every single person was friendly and were always willing to help. I can’t say enough good things about them! They all work so very hard so we had no problem leaving tips. It’s the least we felt we could do for being treated so very well. While our experience was overwhelmingly positive, we did experience a couple of other disappointments: - Apparently there’s a limit to the number of dishes that a room can order for room service. We weren’t aware of this so when we tried to order one night so were a bit surprised (we’ve never experienced a limit on room service at other resorts). However, once we were told of the limit, we stuck to it. I’m not 100% sure as to why as some guests were never limited to the number of dishes per order but others were. - The sheets on the bed felt damp on our first night. My husband didn’t seem to notice but I couldn’t sleep under the covers. I ended up sleeping on top of the covers and used the blanket from the closet. The sheets were changed the next day and staff brought us a portable de-humidifier to help with the dampness. After that, everything was great. As mentioned, overall, our experience was a positive one and I would recommend this resort to others. While I do prefer EPM, I would not hesitate in returning to the ERC!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Winter get away

    Reviewed by W3435TCpatl() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellence Club pool staff was best service I have ever had; Ernesto, Fernando and Franciso. Worth the extra money to be at the best. The facilities were clean, well maintained and very well staffed. Restaurants were great. The Lobster House and the French restaurants are a must.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5