Grand Riviera Princess All Suites and Spa Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Riviera Maya
    5. Grand Riviera Princess All Suites and Spa Resort
    6. Grand Riviera Princess All Suites and Spa Resort review

    What to expect (based on 11153 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The Villas Are Where It's At!

    Reviewed by jeffdenningpt(Salt Lake City, Utah) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This place has been our go-to when we need a more inexpensive all-inclusive that still has everything we need. From what I understand, when we stayed there in mid-Feburary, the Villas that we stayed at had been closed since last year when they shut down, and this was the first time that anyone had stayed at them since. We absolutely loved the upgrade! The room is maybe a little bit bigger, the layout is different, but the part I loved was the outdoor rainfall shower. Absolutely incredible, and very romantic of course. I actually preferred these over the Platinum Yucatan rooms. The rooms are really close to the lobby and they have access to a private pool/bar/concierge service. This is where we spent a large majority of our time because the staff here were so amazing. Marvin, Mariana, and Charliye were without a doubt one of the reasons we had a good stay here. They absolutely want you to have a good experience and are so kind and attentive to your needs, constantly checking with you and even bringing creative shots/drinks around that they think you'll like. Zuriel was also our amazing concierge and was so eager to help us out with all of our needs. He was so helpful and always in a good mood to answer our questions and help us with our requests. They are easily the best staff that I've encountered at any all-inclusive so far, and we've stayed at 4 different resorts. Unfortunately I felt like we wasted two days of our stay being talked to about the Royal Holiday Vacation Club, signing up, then regretting our decision and going to cancel it. (There is a law that you can cancel penalty free within 5 days if you get caught up in this too btw!). This was a huge ordeal, and I would recommend just declining if you can get out of it. A lot of the restaurants were closed (only two open per night) as well as the main buffet and the gym, which I was disappointed to see. Getting our COVID test was a huge hassle to come back. It's not included unfortunately, and apparently they only accepted cash, which we were not informed of prior to arrival. All of the ATMs were broken, and it was a huge ordeal to finally get them to get a credit card reader on-site. I can't believe we were the first people to have this problem, and I hope they kept the card reader there. All in all, it was still a really good trip, and I felt safe for the most part. Not a ton of nightlife/entertainment. All of the staff wore masks, and although they have "masks required" in the buffet areas, a lot of the guests did not wear one, and it was not actively enforced. Not the worst thing in the world, but something to know. I feel like the buffet food could be better. I wasn't a fan of most of their desserts. The steak house, the teppanyaki grill, and the taco cart are still as amazing as I remember though! We were there for Valentine's Day and decided to buy the dinner on the beach that they were offering, and it was really special. Live saxaphone music with lights and surf and turf on the beach made for a great evening.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Restful vacation

    Reviewed by raulcsalazar(Tracy, California) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I came here for much needed break, hotel was at about 25% capacity so a lot of the specialty restaurants were only opened on certain days. We had Avery good time , they. hotel is clean that staff is super friendly and accommodating to our needs. The Snack Riviera has a nice breakfast Buffett, really enjoyed the food, also, if we were not consuming your food or drinks, we needed to wear your face mask and the staff kindly enforced it for the good of all. Shout out to Veronica, Fatima, Issac, Roberto and Ricardo that took care of us all week, and a special shut out to Flor "Queen of the Omelettes"(thanks for being so accommodating to our requests) It was great to be able to go to the beach and not have to fight for a spot, side note the beaches in Cancun are prettier than Playa Del Carmen, Poquito Bar was a great place to meet people and have a snack, shout out to Reyna who was attentive to our drink needs We ate at La Vaquita, the vegetable soup was outstanding, I was not to impressed by the meat quality, especially for being a steakhouse. I was happy that we ordered a bottle of Errazurriz (tell you why in a sec) Also had dinner at Mamma Mia, the chicken Parmesan and Lasagna were excellent as well as the 4cheese pasta; the house red wine (Morena-Spain) was not good at all but could not splurge on another bottle of wine, I should of because the list of premium wines is decent. We loved that the had some entertainment in the evenings, I am not a drink experts but we could not get a good drink, she of mixed drinks had a test of perfume(?) as mush as I gave them chances, they could not make a good mojito. I am glad I drink beer, they had XX Clara and Obscura. Going into Playa Del Carmen is pricey, $300 one-way so it can get expensive, we went once to walk down 5ta Avenida, It was nice but not a must see. Overall great and relaxing stay. GRACIAS

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Won’t return

    Reviewed by timothysN937KC() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    2 years ago I visited the Platinum Yucatán Princess by myself and loved every minute of it. I met one of the Facebook page owners and even liked their page. I’m down here again now with my girlfriend and family, but at the Grand Riviera Princess instead. I won’t return. From the day we arrived we have had some of the worst service I can imagine. First they changed our room without notification and put us into twin beds for 4 people. It was fun having to disappoint the kids by telling them they won’t have the bunk beds we’ve been plying up for weeks. Then, when we arrived of course it was hot so we looked into the fridge to find nothing. No biggie, call room service and it will show up in half an hour and then we can cool the drinks they bring off and then, well, bedtime. We didn’t get to enjoy our first day at all. So of course we call and voice our concerns and basically told that since there are4 bottles of midrange alcohol on the table that we should just accept it. Basically they are trying to charge us for an upgraded room we didn’t get but seeking us on things we don’t want instead. Terrible. I understand COVID conditions means you have to make some sacrifices but nothing about the problems above have to do with COVID. Today, 5 days into our trip, my girlfriend needs Benadryl from the store downstairs before our excursion. The stores don’t open until 9 but the excursion leaves at 7:30. Tough luck. They won’t take any extra action to try to help their guests with non-emergency medical issues. They told us we could call the Dr and wait 2 hrs for them to come. Again not acceptable. I guess I need to remember to pack like I’m camping to come to this resort. Fortunately our adventure driver allowed us to buy some from another resort as we picked up others. Maybe we’ll stay there next time. The kicker for why I’m posting here? I tried to on the Facebook page I joined earlier. Since I met someone that works the page I thought it might actually get some changes. NOPE! They actually rejected the comment. I’m so sick of this place and how they can’t accommodate anything! If I could give it negative stars I would. I love Mexico and I used to love this place. If you have a family please do not come to this resort. They do not have the accommodations necessary but are more than willing to charge you for them.

    Still An Excellent Resort With Areas of Improvement Needed

    Reviewed by FAB807(Grand Prairie, TX) on Mar 26, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have been coming to this resort since around 2004, and lastly arriving/leaving March 25, 2021. Over the years this and the Sunset Princess have been the BEST resort for the money for families and couples alike. Great restaurants, beautiful grounds are extremely taken care of, which includes the beach area as well. Although COVID has hit all major resorts in this area, all the staff are wearing masks -- staff are cleaning crazy, are always professionally courteous, (with exception of one female employee at the check-in desk -- I'll explain later) and ensuring that every guest has an exceptional time. I wholeheartedly recommend this resort -- and if price is not too much an issue, spring for the platinum accomodations. Francisco and Renee at the Platinum concierge desk were professional, informative, and always helpful. It seems that the Sunset Princess is closed due to COVID restrictions, and everything seems to be handled through the Grand Riviera Princess. These are EXACTLY twin resorts side by side. With COVID, it is very sad to say, that some of the "normal" accomodations and guest offerings that the resort provided to guests have been either suspended or no longer available. Here a just a small sample of "problem" issues that were noted on this March 19-25, 2021, trip: 1) With the requirement of having a COVID-19 test 3 days prior to your flight return to the U.S., the testing medical facility comes to resort and charges a $35.00 USC for each test. Most of the other prestigious resorts are now offering a "complementary" COVID-19 test since they apparently want to have more U.S. business. You'll have to scan the link and sign up for an appointment time on their app. The app states to arrive 15 minutes before your scheduled time. HOWEVER, on our appointment day and time, reservations/appointments were meaningless. Our appointment was scheduled for 9:30, and we arrived at 9:00 a.m. There was ONLY 1 female nurse taking all information down (be sure to bring your passport) and giving the test. By the time we finished in the "line," with other "appointments," it was well over 1 hour. This is no way to handle these tests for guests. The other negative impact was this resort used to provided free bus transportation to Playa in the morning, and free pickup in the afternoon/evening. But blaming COVID, they unfortunately no longer offer that wonderful service. But yet, if you ride the property tram from the lobby to the platinum rooms, they can be full and everyone is wearing a mask. Management needs to bring this service back ASAP! Another negative impact is that the swim-up bars are "partly" open. You may sit on the pool bar stool and order a beverage wearing your mask or they will not serve you, but you are not allowed to sit at the pool bar to enjoy your beverage. You cannot visit or drink at the pool bars. Yet all the buffets, restaurants, are thankfully getting busy once again, with guests walking and drinking inside with and without masks while eating. What's the difference? Open up the pool bar seating and allow consumption at the pool bars!! And if necessary, social distance between each pool bar seat. Another negative impact that guests at the platinum in past years can or could make all their dinner reservations upon their arrival with the concierge, who would provide the guests party with restaurant vouchers with the name of the restaurant, date and seating time. Again, blaming COVID, everything now supposedly is done with an app for reservations. However, with the limited weak WIFI on the grounds, management should remember that all guests are NOT millennials, and smart technology is definitely not their strong suit. Management should consider an immediate return to the paper vouchers for guests that prefer that over the app. Give guests the choice! Another negative impact was an excellent selling point for platinum guests, was the ability to use computers and printers, check emails, in their lobby. However, the computers apparently contracted mole for lack of use and heat damage, and were never replaced. Concierge's are busy printing and checking your emails due to the poorly WIFI on the property unless you want to pay extra for WIFI. Airlines still were requiring a printed copy of your negative COVID test as well as the PDF sent to your email. I unfortunately had to cut my 8 day 7 night trip short by one day. Since I already paid for the trip in advance for that duration, I was NOT looking for a one (1) day refund. However, at the MISO restaurant (excellent I might add) now charges a $15.00 USC option for shrimp with main course if you want it. (They never used to charged for shrimp in the past) When I checked out the day early, this one very RUDE desk clerk (Angeles) informed me of the $30.00 shrimp restaurant charge. I asked her politely since I was leaving a day early, and the resort would be getting paid in full for the original 8 days booked, and I was only getting 7 days for what I initially paid, I figured that would be natural "wash!" To the contrary, she was extremely rude and said you "MUST pay it or you will not get cleared to leave." I immediately asked for a supervisor. She informed me that NO supervisor was available until after 9:00 am. So apparently there is NO one in charge at the reservation desk if you check out before 9:00 am. I wanted to remember who she was, so I attempted to photograph her name tag, because I have NEVER dealt with anyone at the resort that rude over the years I have been there. She dang near literally tore her name tag off her blouse and slammed it on the counter so I could snap the photo. Since I was on a deadline of departing the resort at 8:45 am, I reluctantly paid the $30.00, to receive my release voucher for the luggage bellman. Now, I know these negative comments may sound worse than they are. In some instances, management needs to take better actions and use common sense when it comes to over using the COVID theme. Appointment times should be strictly followed and not keeping guests waiting for over 1 hour past their scheduled time. Management can and should immediately re-store some of the amentites immediately that have outlined here for returning guests, Swim up bar seating, etc. I guess if it's your first time, you'll never know what you've missed if you haven't experienced it yet. All in all, it is still a fabulous resort with great restaurants, buffets, and 99.9999% of their entire staff -- save one! I will not let one bad apple spoil the pie! You WILL enjoy your stay -- especially at the platinum, even with these restrictions. You really can't go wrong. Thanks for reading/listening!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Value

    Value-5

    Wonderful

    Reviewed by kat060600(Chicago, Illinois) on Mar 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our 5th time to the Grand Princess. Usually we stay on the Sunset side but it was closed during COVID. Both sides are exactly the same so it was not a big deal for us. The only thing that was disappointing was the fact that the Sports Bar was closed. But we did have 24 hour room service. All of the employees were WONDERFUL and they went out of their way during COVID cleaning and sanitizing!! We felt complete safe. Can not wait to get back!!!