Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15106 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fiesta

    Reviewed by shillmeyer99() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had so much fun with Ivy, Liss, Lucy and Dany Boy. We did so many fun activities like aqua aerobics, paddle board races, and dancing. They made our trip so special and we are so excited to come back and see them!

    Another great trip to this resort!

    Reviewed by Craig M(Tampa, Florida) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 3rd trip to this resort and it never disappoints. Despite covid restrictions impacting the pool bars, buffets, etc., it was still a great trip with outstanding service. I think this began with our butler Edgar....definitely one of the best I have encountered at any of the Hard Rocks. He was very helpful and sincere throughout the trip, even making sure we were taken care of during his day off. The food, restaurants, pool activities, and entertainment were up to their usual high standards. La Petite Cochon was our 1st choice restaurant (ate there 3 times). We did, however, miss the musicians that usually play there. I would also like to say thanks to "Mario 50 cent" for his pool service during our entire trip. He was great every day. He even made sure someone was checking on us during his lunch break. We also had great service from "Dari pearl jam" during breakfast at both El Toro and Ipanema. Finally, we had an unfortunate problem during our trip that Assistant Manager Isela helped us with. She was very helpful and caring while working through the problem. Thanks so much to everyone!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Safe and sanitary during COVID and Geny rocks again!!

    Reviewed by karimD9465OM(United States) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 3rd time during the pandemic we've been here. It's safer and more sanitary than most hotels we've been to, and we travel a lot! The staff deserves much praise. Once again, Geny provided outstanding service....and she wasn't even physically in the hotel! Because of her genuine caring nature, she's become like family over the times we've been here and she made sure we were taken care of! Hard Rock is lucky to have her with her outstanding service.

    Rocking Family Vacation!

    Reviewed by U272UElisad() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family just returned from the Hard Rock Hotel Riviera Maya for Spring Break. We didn't want to leave! First, I have to admit I was nervous about traveling during the pandemic but we felt so incredibly safe there. Masks required, everywhere you look someone is cleaning, hand sanitizers on every corner, and guests and staff respectful of social distancing. We felt so comfortable that we were able to truly relax. The amenities are amazing, especially for families. We took full advantage of the water park, pools with water slide and zip line, kayaking, SCUBA, Woodward and Wrecktangle, Music Lab, billiards, basketball courts, swings, you name it! My daughter loved having a guitar brought to our room so she could practice jamming on an electric guitar. The staff is super friendly and accommodating. Food and drinks were good. We loved the variety of food at the Market. It was a little disappointing that not all restaurants were open each night but I understand with lower volume of travelers, that may be necessary. My only complaint about food was a lack of snack options. My family are all grazers and like to have little snacks throughout the day like fruit, nuts, or granola bars but there were not many options for that and no snacks in the room either, like most other all-inclusive resorts we have been to. The rooms were very nice and had a jacuzzi tub in them with a nice hammock on the balcony. However, they were a little small and don't have any options for two queens - only two doubles. I had forgotten how small a double bed is when you have to share it with someone else. After one night, we decided to upgrade to a family suite with one king and two doubles. Lettie at the front desk was very accommodating and the upgrade was sooo worth it. If/when we go back, I will get the family suite for sure. Overall, we had a very positive experience but there were a few negatives.... The hours of everything seemed to be shortened. For example, the pool was only open until 6pm. The water park was only from 12-5. The zipline into the water was only open for a couple of hours a few days a week- not every day. I get that they need time to clean things but that seemed really early. Also, the staff did not seem well informed on when different things were open and when they weren't- we kept getting different answers. They were all very friendly and accommodating but it just seems like there is a lack of communication from management. The only other problem is that the walls are paper thin and you hear EVERYTHING. Our first room was first floor and our second room was third floor and it didn't seem to make any difference. But bring a set of ear plugs and you'll be fine! Overall, we loved our stay there and hope to be back again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Hacienda pool

    Reviewed by Melissa_Healy_Travel() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alberto at the Hacienda pool was Awesome! He made sure my family had our preferred seats at the pool everyday! He provided pool floats for the kids, water, towels and was very attentive. We would definitely encourage anyone to seek him out at the Hacienda pool! Awesome service!