Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13805 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hard Rock riviera Maya Resort Give It A++

    Reviewed by musclezvk53(Albuquerque, New Mexico) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was great !!! Beautiful room, excellent room service, beautiful grounds. Everything was great. The only complaint would be that we got lock out of our room on the 3rd floor rooftop terrace. the electronic lock did not work. Luckily I had my cell phone and was able to call the front desk. They sent 2 guys over in less than 10 minutes.

    Good Hotel

    Reviewed by shirleymitchell514(Kansas City, Missouri) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel was really nice. I thought some of the food was low quality and could have been better! A lot of guacamole and chips. A lot of fillers. The grilled foods always had a long line so it was hard to get.! Nothing hearty during the day!

    Hard Rock

    Reviewed by vladtver(Toronto, Canada) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Very hard to find a quite place for coffee, get a few minutes to check messages...just seat an talk... Everywhere VERY noisy and quality of the music is VERY poor. In a room - no drinks by default, And I should call and remind ...!??? First time in my life I should plead a hotel for a drinks we have paid for and must have in our fridge. Food in a buffet ( Market) - very poor selection and quality is really low. Evening entertainment- almost NONE. Checking out time - no options after you checked out to take a shower for kids.We have to go to a SPA without kids. No changing rooms? SORRY, we did not get impression of 5 stars.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Best anywhere!

    Reviewed by Twogirlstrip(San Francisco, California) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my second visit this year to this fabulous resort! Been to Mexico many times but this resort is amazing. The staff is highly trained on customer service and they do it well and with a happy attitude. Everyone that works there is extremely kind and joyful and you want to greet them each time you see them. We had a suite and butlers the second trip and they manage you very well. The food, grounds, Front desk, spa services, bar and food, everyone is extremely on point and these are the best in the business as they run a well organized and very user friendly resort and everyone’s happy all the time! They pay attention to details just for your needs, they remember your name, they greet you so genuinely it’s like you don’t want to leave. The animals in this jungle are the nicest and best I’ve ever met, the management should be proud of how well they’ve done with such a large and busy resort yet the staff flows you thru your days with ease! I think of all of them highly and look forward to going back. Just the views are worth the trip! We stayed in Heaven both times and met the nicest guests, staff, managers, it’s just the best place to go, period! Look at that sunrise, fabulous!

    Rockin’ at the HARD ROCK!!

    Reviewed by SexAndDrugsAndRR(Marmora, New Jersey) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife visited the Hard Rock in Riveria Maya with one other couple. #HRHRIVERIAMAYA We visited November 6th through the 10th. We upgraded to “Rock Royalty” level. It was worth EVERY PENNY. The staff at the resort was so courteous and kind. Mericado at the front desk with the black painted nails was exceptionally helpful. We were taken into the VIP area right away to meet our Butler. We had Pichardo and David for our personal Butlers. Neither disappointed. We had exceptional personalized service throughout our stay. There was no request that went ignored or unfulfilled. Pichardo went above and beyond for us every day, he was always welcoming and kind. He personally set our room up for our anniversary with swan towels and a bottle of champagne, also a ribbon on the door. David helped us with with the Bali Bed location changes and shifting dinner reservations he was always eager to make our stay the most enjoyable it could be. Bali Beds- we did the Bali Beds for the time we were there. I would recommend the “Docks” if you want solitude and the Beach if you plan on walking to pools and activities through the day. Jose Panana- (this man needs his own paragraph.) I have never had service with a smile quite like this before. He was by far our favorite person throughout our entire stay. Everything he did for us was perfect. He smiled and was very friendly with every interaction. I would go back to the Hard Rock Riviera Maya BECAUSE of him and how professional he is. If I owned my own business I would hire him in a heartbeat. He was by far the most memorable person in our stay and we only had him for two days. Jose Panana, thank you for everything. Restaurants: Toro- food was good but service was exceptional. The steak was a little “over” cooked. I ordered medium rare and it was more medium well. Otherwise it was very good tasting. Li petite Cohon- this was the best restaurant we ate at. Everything was cooked to perfection (still I would order steaks to be cooked less than you like, they tend to over cook a little bit everywhere) Gerry (our server) was phenomenal as well. He did this fire show for the strawberry jubilee and it was exceptional. The Body Rock- gym was very well stocked with premium exercise equipment and was very clean. All in all. The pools and beaches were clean, the facilities were as well. The Rock memorable was fun to look at. We stayed in the “Heaven” side. From the minute we arrived to the minute we left it was a great experience. Definitely a vacation to remember!!