Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6744 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    We Love this Resort.

    Reviewed by rkathal(Tiny, Canada) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been there many times and bring our friends who LOVE this spot as well. They will be repeat visitors as we are. The food is Delicious and the Servers are all very good. The beach is amazing to swim in and you can walk to Playa De Carmen along the Beach 1/2 hour each way if you walk at a good pace. The Beach Bar is fast and Bartendars are always happy to serve you a Fantastic Drink. The music in the lounge is relaxing before and after meals. The Shows are OK if you haven't seen them before. The Front Desk and Public Relations Person are Fabulous. The alternate walk through the Jungle (not really a Jungle) but it's shaded and lots of differant wild life to stop to watch and relax listening to the waterfall. Just such a nice touch. They also offer Massages on the Beach or Jungle. Our friend had 2 massages one Beach one Jungle and enjoyed it very much. We are going back in January to celebrate my Birthday with my In-Laws. They can't wait to return to Iberostar Quetzel. I'm sure you will too! Bravo to all the staff. See you in January!

    Thank you Enrique and Missy! ??

    Reviewed by MicheleL56(Roseville, California) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from another wonderful PDC vacation. This was our 3rd time at the Quetzal/Tucan and it was once again perfect. We were meeting family from Georgia this time. I requested close rooms and Missy at the front desk along with her manager, Enrique were able to accommodate our wishes. We had fabulous ocean front rooms that were very close together. Thank you so much both of you. The hotel is beautiful, grounds are immaculate and food delicious. You simply can’t go wrong staying here. Staff are all behind d amazing. A special shout out to Nelly at the pool bar and Alex on the Star FriendsTeam. They really helped make our vacation special.

    resort right in the jungle

    Reviewed by falenab(Utica, Illinois) on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 2nd stay at an iberostar hotel. The Quetzal meets and excedes all of the Iberostar standards. Every single employee (and i mean every singe one) was more than friendly and helpful. Here are a few employees who went above and beyond: Alex, Adrian, Diego, Gustoff, Rubi, Angie, Paola & Isabel. Christian who was in training and played an enjoyable game of bingo. Bum Bum" one of the chefs & Aplonio another chef. First I will give you the not so good things then i will shower you with the great things. MOST IMPORTANT: There are no electrical plugs close to the bed. I recommend bringing a dual charging outlet, (there is one in the pictures i have included.) The hotel is about 1 hour away from the airport. The beach & ocean have no sea shells. We tried to snorkel a few times but it was very windy and i think because of the lack of sea shells there was nothing to hold the sand down when the waves come so there was very little visibility. If you want beach side lounge chairs with shade you need to go really early like 7. We had dinner at the steak house one night and we were not very impressed with the food. The steaks were very thin, the baked potato is really a 1/2 of a potato. The desserts were by the salad bar and were very small. (like the desserts on the buffet). When you check in you may be given a certificate for a free pair of earrings or some other piece of jewelry. Make sure you do that right away. We did not and tried to get the earrings on the day we were leaving but the voucher states that the jewelry will be delivered to your room the day after you request it.So we lost out on the offer. Lastly, you are actually in a jungle, so expect wildlife. Now for the great things.. You are in a jungle with wildlife. The first morning i opened my 1st floor patio curtains and there was a peacock sitting on the ledge. We saw monkeys, tortoises, lemurs, flamingos, iguanas, peacocks & peahens, beautiful butterflies, swans and a little brown rodent whos name i have yet to figure out. Every meal at the buffet was fantastic. There was some sort of seafood at all the lunch and dinner meals. A very large variety of foods, desserts and fresh baked bread. (Although I could only find margarine no real butter). Each night there was entertainment in the lounge. The pool is huge and curvy. There is a swim up bar and a small shop that sells pool floats and other stuff. There are a lot of activities some easy and some not so easy but all are fun to watch. You are a short taxi ride from a great indoor/outdoor shopping area. Most prices of in pesos, if you have a smart phone you can ask it to convert from pesos to whichever currency you have on you. Would i go again definitely but i would probably set up some sort of snorkeling excursion instead of using the beach.

    Individual ratings:

    Value

    Value-5

    Avid Iberostar Client and Reviewer

    Reviewed by Michael S(Chicago, Illinois) on Dec 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My son and I (Mike Sr. and Mike Jr.) have consistently stayed at Iberostar resorts for years and only think it is fair to review each of them after every stay. This was another excellent stay at Iberostar Quetzal. We arrived on 15Nov19 and were greeted by a true professional at the front desk. I believe she is a trainee, but acts as a seasoned professional! Her name is MISSY. She was very polite, helpful an outgoing! JONAS was there at checkout and was equally as professional! The resort was super clean and we were able to get reservations at the restaurants we wanted. The beach outstanding as usual...clean and staffed with helpful servers. Our room was nice...a/c worked well and the housekeeping staff did a great job making up the room every day. The shows were really good and as usual the theater is a great venue...the bar rocks there as well! Absolutely no issues to report, but if there were, i would certainly voice them. Please feel free to contact me with questions about this resort as MANY do. mstack2725@gmail.com

    First-Time Iberostar Quetzal Guests - We will return!

    Reviewed by MJBHP(Chicago, Illinois) on Nov 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time visitors to an Iberostar property and we will return. Our large group spent one week at the Iberostar Quetzal and had a wonderful time. The property is very pretty, comfortable, tidy, well-run, and features a unique mix of jungle, pool, and beach settings. Location at the southern end of Playacar provides a more quiet and scenic beach setting than resorts closer to town (yet you can stroll into town very easily). Rooms were comfortable, clean, quiet, and spacious. The activities team (Aldo, Chocolate, Alex, Shannon, and many more) warmly welcomed all guests and encouraged participation in the non-stop activity schedule without being overbearing. Iberostar corporate/leadership should be very proud of this high-energy, kind, fun, and caring activities team. Dining options were plenty for our group. I highly recommend making dining reservations prior to arrival at the non-buffet restaurants. Good food quality, creative menu offerings, and a variety of options at all restaurants. The fitness center is well appointed with many class offerings. The staff at this property is a courteous, professional, hard-working, and customer-focused team. We look forward to returning to the Iberostar Quetzel and trying other Iberostar properties. Keep up the great work!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5