Moon Palace Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 35399 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Teppanyaki restaurant

    Reviewed by tanyawine13(Saratoga Springs, New York) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jose Manuel, Edilberto and Diego were the most attentive servers. Quick service, funny, good interaction with our kids. Food was delicious. Recommend tori and momotem rolls ginger and lime sake. Cant wait to come back

    Four and a half

    Reviewed by 52607Smiling(Arkport, New York) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I would give this place a five if I broke down all the sections separately. First, the best: ALL the employees were terrific. I stayed by the golf course in a villa and it was terrific. Three full bottles of alcohol, bottle of wine plus a frig full of beer, soda, and water. Snacks. The only odd this in the room was that there were several levels. The entrance and bathroom on one level, the bed and jacuzzi on another level and sofa and dresser on another level. Not too big a deal. Just kept a light on in the bathroom so I didn't trip at night going to the bathroom. Because the Villas is a distance to the lobby, I was given a golf cart. That was really great. I loved it. A lot of fun. The food: 50% of it was excelllent. The other 50% so so. Someone needs to teach the fry cooks, the proper temperature of using oil. Anything fried was too soggy. Great selection though. I wouldn't hesitate to return!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing!

    Reviewed by Carol_Dieck_82(San Diego, California) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First of all I have to thank Moon Palace for its nice people, everyone in general was very friendly and always willing to help us, I have to make a mention of excellent service to Mr. Jonathan Ortiz of PVP with him we booked SPA reservations on the impressive golf course facilities and finally we could take a tour to Isla Mujeres by catamaran thank you very much everyone for an excellent service will be back soon!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Mr&Mrs

    Reviewed by nydefense1965() on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed the Sunrise at Moon Palace in Cancun. Staff is great but a few staff members were outstanding. Ana Majia was just fantastic. Seemed to be everywhere making sure the guest at he Lobby Bar were being taken care of. She is friendly and out going. An asset to Moon Palace. Lizbeth Navarrete was a pleasure. A server at the Lobby Bad who had the best personality and sense of humor. She is very knowledgeable about the resort and good at her job. We also have to mention a bartender at the Swing Bar. Pedro Torres was a pleasure. Plenty of smiles and a great sense of humor. Can make any drink and was constantly on the go. Moon Palace is clean, friendly and caters to your every whim.

    Dave Mathews & Tim Reyolds Cancun 2020

    Reviewed by Annabelleinak() on Feb 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just spent a week at Moon Palace,Nizuc for the concert event of a lifetime. This was a new host hotel for this event and I was very impressed by the entire place. Food at buffets and al a cart dinners was delicious. All the staff was extremely pleasant and accommodating. I especially liked a bar tender there named Raphel ( never got his last name). He worked at the Nizuc pool area during all the show nights and learned my drink and my name ( he called me Anita, the spanish version of my name). Made the whole experience that much more personal and fun! Thank you! Will definitely come back to Moon Place Cancun