Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10663 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The best trip!

    Reviewed by karionbag(Chattanooga, Tennessee) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were here for the Christmas holiday and it was a fantastic choice! The service from every department was incredible! The grounds and amenities delivered! The excursions we booked through the hotel (Amstar) were amazing and so organized! We will certainly be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great Time!

    Reviewed by 377tristonw() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went to a wedding here with a bug group of friends! I liked that it was family friendly but you could also relax by the adult pool and be in a quiet environment. The entertainment team was a blast, especially Julio! I highly recommend the beach bar where Rosendo slings the drinks. Definitely want to visit again!

    Awesome vaca!

    Reviewed by jennyrR8979YL() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    At the airport waiting to head out of Mexico. It was our first time here and we couldn’t have been happier with our stay! Now Sapphire is an excellent choice for a family vacation- the service is outstanding. Everyone we came in contact with was a pleasure and ready to help with anything we needed. The food selection was pretty good- my husband loved everything. Room service is def. a must. Rooms were nice and clean- AC worked great. The entertainment was fun. Right on site... a different show every night. 24 hour cafe for coffee and snacks. The beach was super nice- they cleaned up the seaweed the second day we were there so that was relief. Only minor complaint is the pool was a tad bit freezing..... but oh well. The hot sun made up for it!

    Very Friendly

    Reviewed by slorban(New Jersey) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Enjoyed our time at this resort. Staff was extremely friendly and the resort did an excellent job with COVID protocol. The only negative was how they handled a group of 25 adults that are frequent visitors to this resort. They did throw two people, from that group, out of the resort the second night, but they did nothing the rest of the week with the behavior of the group. This was a family resort and they did nothing to stop the group from their cursing and screaming and pulling down each others suits at the main pool. Families were moving their kids from the pool and complaints were made to the pool conceirge and nothing was done. It was unfortunate for families with kids, since they could not go to the adult only pool (which the group of 25 could, since they were in the preferred area).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Great holiday trip

    Reviewed by tarapat(Philadelphia, Pennsylvania) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a swim out room from December 21 - 26 2020. We loved our room and loved watching the sunrise every morning from the pool. It was a wonderful break from reality. The resort did a great job with cleanliness and sanitation. We felt safe the entire trip. We did not love the food. Our favorite was Lemongrass. We ate there twice. Other than that, we were not impressed. The bartenders and waitstaff at the beach bar were fantastic. They always made sure we had service in our swim-out room - even down in building 6. Cristall (I think that's how she spelled it) was amazing and our favorite waitress. We would definitely return to Sapphire for the room and the staff - but the food would make us think twice.