Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10439 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great stay- Great service

    Reviewed by Robert W(Chicago, Illinois) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great stay. With occupancy down its a great time to travel. The restaurants need more options- for some reason they have equated Covid-19 with people not liking multiple food options. If food is important to you then you might consider the Barefoot Grill and Room Service. I wasn't a big fan of the Asian restaurant, though they did go out of their way to make a vegetarian option which we appreciated. I ate mostly pasta from room service. You need to request extra sauce if sauce is important to you. The HIGHLIGHT of the trip was the fun I had in the pool thanks to JULIO. What a great guy. He was involved in various activities like pool volleyball and salsa dancing. One of the most extroverted and friendly people on the property! Aside of Julio you'll be really helped by the fun Katherine and Omar bring to your experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Nice and Relaxed

    Reviewed by steevil(Lake Grove, New York) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great welcome greeting from Mr. Basilio (Bellman) - remembered us throughout our time and super attentive. Preferred Club is definitely worth the little extra for more amenities. The PC Lounge was comfortable, we used it every night for a little bit to get the cool AC and just chat about our day over a drink after dinner. Being in Preferred Club gave us access to the adults only pool with included Cabañas for the day (just make your daily reservations). And we were pampered and well taken care of by a very cool group of guys that made sure we enjoyed every day. Shout out to our friends: Jesus, Pedro and Jose from the adults pool and beach bar. PC also included the hydrotherapy at the Spa and that was a nice treat. I recommend the resort and I would come back. We had a beautiful swim up room and phenomenal view - all faced the ocean. The main pool was huge and fun to walk around in. And the food was good. It was a great vacation and the staff everywhere on property were super friendly ... I can’t forget to mention Federico in the main restaurant. Thank you NOW Sapphire.

    Average at best

    Reviewed by Gobuckeyes111() on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My wife and I stayed at the Now Sapphire in February of 2020. To say we expected more was an understatement. Firstly, the food was poor to average at best. We have been to the Mayan Riviera and found the food at the two other resorts much better in selection and quality. The buffet was the biggest disappointment as the selection and variety was limited. The a la cartes were ok. The Mexican a la carte was not good at all. Food really needs an overhaul. The BBQ at the pool had the best food by far. Typical BBQ and Mexican fare with paella every so often. The quality of the drinks was inconsistent form bar to bar. Our room was fine. However, we had a forgettable view of the employee bus stop pick-up at the resort next door. The bed was fine and overall the room was very quiet. I suspect we ended up with this room since it was our first time there. the wi-fi was spotty at best but adequate in the room. We didn't spend much time on the beach. We have seen nicer beaches in the DR and Cuba. The pool area is huge with many longers and no need to reserve them like some other busier resorts. We found the wifi reception is the best by the pool. I believe this resort can be quite good if the food experience improves dramatically.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-2

    Favorite Hotel

    Reviewed by Budrep31(Washington, Missouri) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the best vacation! We stayed in a new swim out room and it was amazing... I will always book this room. We loved all of our bartenders and servers....Cesar, Jose, Cristell, Jesus all took great care of us! We loved Ricardo at Lemon Grass. Everyone from check in to check out was fabulous. This was my second stay here and it will be my forever hotel. I have already decided to spend my 60th birthday here with my family and friends. Thank you to all for a great experience.

    Best Vacation Ever

    Reviewed by Jaelblu() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Now amenities and staff more than exceeded expectations. I thank everyone from the hotel staff. The entertainment team was the best. Thank you Katherine, Omar,Luigi,Alex, Julio, Naomi, and Gabo. Thank you to the management for making my stay special. Thanks Jennifer