Platinum Yucatan Princess All Suites & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7126 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Group of couples

    Reviewed by angelav183(Ingersoll, Canada) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Group of couples stayed in platinum building 5 with swim outs. Room was nice and clean and great location to pool, swim up bar, restaurants, entertainment and beach. Many people call it the quiet building- it is peaceful and quiet but lots of space to have fun and mingle with others. The swim out deck is shaded all day however the lounges and Bali beds and 1/3 of the swim out pool directly across from the room is full sun all day. The swim up bar area is full sun as well. We could hear a little bit of the entertainment at night but nothing to keep u up late. We used room service and it was good- took about 30-40 min to arrive. Cleaning service was great and routinely came around 10:30-11 everyday. Patio door did not lock very good. I would suggest checking it as soon as u check in . Many of us used the spa and were happy. I had the best deep tissue massage I’ve ever had by “Crystel” and booked her again for a hot stone massage- even better! U can get official receipts to use for health benefits to cover as they are registered massage therapists. The hydrotherapy water circuit is included with the platinum rooms- it’s a one time use of the sauna, steam room and outdoor hydrotherapy pool. The pool is really just warm water with lots of jets but it’s very pretty out there and u can use the loungers or Bali beds if available. The restaurants were ok. There were no outstanding meals yet we enjoyed everything. For a large group we never had to wait long. The waiters at the al a cartes were ok. The only breakfast option was the buffet. BRYAN in the buffet was extremely efficient and friendly- we really enjoyed him. The bartenders and servers at the platinum pool were great- always coming around and fast and friendly. The party pool often took a long time to get drinks due to how busy it was. The beach area was narrow and there was a lot of sargassum. We noticed how much plastic wrappers, water bottle caps, and random garbage was washed ashore. At the end of the platinum Yucatán beach area there is a nicer area of beach and water. We swam more in the grand sunset/riviera beach area, however felt that their beach was very over crowded. We walked through the sister resorts a few times- they r very large. If u want to make reservations there u need to do with lots of notice and before 2pm. We were never able to get tables in time each time we tried. Overall, the grounds and rooms are very nice. The restaurants are nice but felt they were missing something..maybe a few more options ? Definitely would have liked more lunch and breakfast options. We listened to the music and checked out the shows at night- danced in the “club” once. Enough to keep u busy at night but we go to bed earlier than most. The party pool area is fun - lots to see and hear! We were happy to be able to come and go and return to the platinum area. We travelled with sunwing- the sunwing rep called our rooms repetitively asking us to come down with a little orange booklet- they claimed we had to in order to get back on the bus for our return flight home. It was really just a scheme to get you to book excursions. After several days of calling we finally clarified we would not be going on excursions and they stopped calling. The bus times are printed on a display outside of the lobby several days before departure. We would recommend this resort based on price and our experience.

    Everything is awesome except the beach.

    Reviewed by jwX5644CI() on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    As many others have said this resort is great and if you don’t care about the beach I would recommend it. The food, entertainment, service and cleanliness of the resort were all fantastic, not a complaint. Everyone is very nice and helpful. If your a beach person you may not love it as the picture I have included was the constant for 7 days. They do have 4 guys that make an attempt at cleaning some of it everyday but it’s kind of like watching guys dig a hole and then just fill it in again. Not the resorts fault really, it is the ocean and you can see it just washing in everyday. Other then that we had a great time thank you.

    Holiday to relax and not worry about a thing

    Reviewed by Mjs8619() on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great hotel nice feel to it modern clean good access to anything you want to do the food very good as breakfast is best part of the day I'll mention that Abi the hostess was excellent always smiling and attention to detail Bryan a credit to the hotel And also sabina for managing the experience well If you want to get away and relax try the platinum yucatan princess

    PYP

    Reviewed by ukbyrdstephanie() on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just got back from the PYP. Service was great. All the ala carte restaurants were wonderful but make sure men to bring pants because of their dress code. Never had to wait at all to be seated. Buffet for breakfast and lunch could be better. Same choices everyday. Beach not wonderful but just a little walk down the water is much clearer and you can sit at the chairs there. Also if you walk down the right of the beach you can get massages for $30 for an hour. Pools were good but they could use more chairs for people to sit in. My only real complaint would be the nightly entertainment. They had a rock band one night which was fun. Would like to have more of that kind of entertainment at night.

    Great vacation!

    Reviewed by tinanicholl(Thunder Bay, Ontario) on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Special thanks to all the wonderful staff at this lovely resort ! Travelled as a part of a group of 8 friends. The restaurant staff were always very helpful and accommodating! Especially the morning and lunch buffet staff Ani and Bryan ! Seldom did we have to wait more than a few minutes after day one ! Abi always greeting us warmly with a beautiful smile and happy to seat us in Bryan's section, where we received the BEST service we could ever ask for. Delightful and prompt with our coffee, mimosas and Baileys! Honestly can not complain about any of the service before or during our stay! Food was excellent and no reservations at the a la cartes was lovely. The nighly entertainment and shows were well done. Location as great, not too far from Cancun or Playa. We did a couple excursions both were great with no surprises or disappointments. Would definitely put this resort on our must visit again list ! Bryan and Abi we miss you already!