Platinum Yucatan Princess All Suites & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6981 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Last minute booking due to collapse of TC

    Reviewed by lisylouHerneBay(Canterbury, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were a party of 8 adults who were originally going to Tenerife, however, with the collapse of Thomas Cook we were lucky enough to secure a last minute deal at PYP. To be honest I have mixed feelings about this hotel - this was our sixth visit to Mexico and I felt that this hotel was not on par with the other hotels we stayed at (Excellence Riviera Maya, Excellence Playa Mujeres, Secrets Maroma, Hilton Playa Del Carmen and Azul Sensatori) but to be fair we paid a lot less for our stay this time. The rooms were fantastic with all amenities that you would expect, the resort was kept exceptionally clean and everywhere was absolutely spotless. The evening entertainment was generally good but a little repetitive it would be good to have a couple of options available, e.g. live bands etc but there is limited places for them to be and they really don't make use of the space in the Salsa bar. The pools were ok but the main pool really was geared for 18-25 year old's and was a constant display of generally raucous behaviour that I felt let the hotel down. I am not a prude by any means but some days it was very close to the mark and not something I particularly want to see whilst trying to relax on my holiday. The quiet pool was nice but completely the opposite end of the spectrum. Unless you have a swim up room the pools are very limited particularly if you want the sunshine all day long. The staff were great and in particular Gerameel & Armando from the main buffet restaurant who constantly served us throughout our stay meeting all of our varied expectations and always with a courteous smile and welcome. Abihail from the main buffet restaurant was also superb at welcoming us every time and finding us a table to seat the 8 of us. All of the food was really good, with the exception of the steak grill house which we didn't enjoy very much. I feel that one restaurant per day should be closed rather than two as it really doesn't leave much choice. We dined at the Sky Light Restaurant which we paid for but to be honest didn't really feel it was worth the money you cannot see anything because it is too dark and it is a very large restaurant that only had six people dining when we visited it which left it feeling very soulless and without any atmosphere- perhaps we were unlucky - the service was very good. The beach is fairly small and had problems with the seaweed but as always, the hotel did their best to keep it clear. You are able to use the facilities at the sister hotel which had a fantastic ice cream parlour, this is much bigger and has children. There was a lot more wild life at this hotel although we did see deer, cotees, iguanas & monkeys which was really great to see. The reception staff are very helpful and happy to resolve any problems to the best of their ability. There are a few shops on site which were nice but a little pricey. Playe Del Carman is about 15 minutes away which has a wealth of shops. We always use Jaime Garcia from Destino Riviera to book our excursions as he delivers a first class service every single time - you can contact him from the UK and arrange everything with him before you arrive, he is happy to build bespoke trips to meet your needs and is extremely reliable and helpful. All in all we had a nice holiday but I feel that the hotel doesn't really know what age group it is trying to attract - if it is the 18-25 year old's then go for that but if you are looking at a more sophisticated age group then you need to make a decision either way. Thank you for a nice holiday but I am not sure we would return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-5

    Fabulous stay and amazing staff

    Reviewed by pilgrims77() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for two weeks, absolutely brilliant. The staff could not do enough for you, Spa is wonderful and 50% off currently on treatments. I cannot begin to praise the entertainment staff who work exceptionally hard and go out of their way to include everyone and get to know you, massive thanks to Super Mario, Angie, Gabi, Omar, Toni, Felix Alejandro and any others we have forgotten. Foam party on saturdays was great fun, We visited COCO Bongo's which is a must but buy your tickets before you come as its cheaper and taxi each way 300 peso. Rooms cleaned everyday and fridge re stocked. We also visited the two sister hotels on site, the casio, sports bar and ice cream parlour. We took the local hotel shuttle to town 50 peso each way. Our only issue was on arrival a hard sell to purchase a upgrade to swim up room, we said no three times before being listened to.

    Don’t waste your money on platinum

    Reviewed by nunukli(Toronto, Canada) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    1. False advertising- I booked a platinum package. The benefits they advertised for this package was a lie. E.g #1: They advertised express checkin. I didn’t get express checkin. I had to wait for three hours for my room which was quite problematic because I had special physical circumstances. E.g #2 : they advertise 20% off spa services; I went to the spa and they said no it’s 10%. And 0% for some services. 2. Platinum suites are NOT ocean view. Despite the pictures you may see on some web sites. 3. The wifi is not high speed and only works well in the room. I saw everyone struggling to connect else where. Conclusion : don’t waste your money on platinum!

    Great resort, great food, beach needs serious help, bring earplugs for attending evening shows or music.

    Reviewed by Just-the-one-time() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed October 6-12 of 2019. Great food, great buffet, clean and well kept resort with very friendly staff. The evening shows need to turn down the volume. Its great shows with awesome entertainment staff, but every night evening shows are so loud most people move way to the back or leave. Its actually at decibel levels that can permanently damage hearing. Tonight Oct 9th we were at the Pirate Show in the theatre and it was so loud myself and several others had to plug their ears and some left all together. The show was good, but the music and the microphone was way too loud. I was about in the middle of the theater and not near the speaker and I used my decibel meter on my phone and it was clocking in peaks at 96 and averages of 90. That is well above the 70-80 that will give you permanent hearing loss. (See screen shot of my phone from the Pirate show during the event ) Manager: easy fix turn down the master volume, test it with a decibel meter. The beach needs some help. Erosion, rocks, seaweed, not groomed, no way to upgrade beach loungers and no beach club. Beach is too narrow to have a volleyball court. Rooms were beautiful and modern and well kept and serviced. Friendly bartenders and well stocked bars with premium brands. The towel stand by bridge to the beach seems to out of fresh towels 50-70% of the time and the resort doesn’t even look busy. May be due to a lot of rain this week and everyone changing towels, but there certainly wasn’t and abundant amount stocked on hand.

    UNMEMORABLE

    Reviewed by Bill K(Nazareth, Pennsylvania) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Place was very nice ...food was OK...Hospitality lacked immensely. We were looking for an all adult place...quiet and laid back but far from that...Too many 18-25 year old partying it up even at the "quiet" pool. Needless to say it was not for us and we'll go to another resort.