Platinum Yucatan Princess All Suites & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7188 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Worst hotel ??????

    Reviewed by dijora9696(Istanbul, Turkey) on Jan 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    How did they got 5 stars??? The hotel is trashed, the pictures you see in booking is a big lie. Everything is broken, fungus everywhere, dirty, elevators dont work, and they have holes in the walls. Beach is full w rocks, seaweed. We asked how to rent a car, what to see, how to get to one or another island which is near hotel, concierge absolutely knew nothing. At night you can not sleep, because so many drunks are shouting, fighting, seemed like a horror movie. And the buffay food is so disgusting, they have 2 restaurants but they bring everything from buffay . I don’t understand how they get their license and don’t bankrupt

    the staff made it memorable

    Reviewed by _glbetrkkr_(New York City, New York) on Jan 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at this resort because friends recommended it (they had stayed pre-Covid). All in all, we had a solid stay. The resort is about a 40 minute drive from CUN.  One consistent thing about this place is the staff. Everyone we encountered was friendly and willing to accommodate. Special thank you to Bany, Alicia, Yadira and Isabel (from Spa Princess), Bryan, Katy and Raidel.  There were some inconsistencies with this place including the food and mask enforcement. For example, there were signs at the buffet that masks were required. However, half the people I saw didn’t wear it; staff didn’t enforce it either. I understand people are trying to forget there’s a pandemic happening, but at least enforce mask-wearing at the buffet, please.  As one reviewer wrote, the food can get a bit tiring after day 3. They do make an effort and given business is slow, it doesn’t make sense to overdue it with the food. Though, my one friend stated that some of the food (fish namely) was bland. During our stay, only La Bruschetta and Aroma (restaurants) were open. The portions at Aroma are small. In fact, we went to Yucatán (buffet) after and also saw people from Aroma.  Understandably, half of the property was closed, but the pool near the beach was still open, including the pool bar. We stayed in building 5 overlooking the swim up pools. I appreciated the complimentary mini -bar and free, reliable Internet. We slept very well. The mini-bar included Sol beer, canned mineral water, soda and bottled water.  One perk we used was the 50% discount off spa packages. You must book within 24 hours after checking in. We went all out and purchased a $230/person spa package. It included a body scrub, body wrap, facial, massage and milk bath. It lasted for 3 blissful hours. Highly recommend.  The beach was nice and quiet. The Riviera side is much more happening, but we quite liked the low-key vibe. I’m not necessarily in a hurry to return, but we had a good time. Again, the staff really made the stay memorable. It’s nice it’s an adults-only place. If you like your R&R quiet, now is a good time to go. If you need a party scene, Platinum isn’t the place (at least for now).   

    Wonderful time

    Reviewed by Jaimereyes1967() on Dec 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just want to start off by saying thank you platinum for the upgrade . We had a deluxe room and we where upgraded to a platinum room??. The resort and grounds are very nice. The staff will go the extra mile to make you smile. The food at the restaurants was top notch. Liquor is all premium brands . The entertainment staff was always trying to get the people to participate in activities ??. Pool and beach was good. Conclusion I would definitely recommend this resort and we will definitely come back again in 2021.

    I didn't want to leave. . . ??

    Reviewed by 298bertag(Santa Clara, California) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had such an amazing time here with my friends. I was very impressed with the service, everyone was friendly, attentive and accommodating. I had very very minor issues with my booking, which were quickly resolved and overall weren't a big problem. The entertainment staff was very engaging, especially Beto and Brenda. . . .sorry if I have the names wrong. I loved that it was an Adults Only resort, it made the vacation time 200% better. We had so much fun at the beach, pool and Plaza bar. We had a great time getting to know different guests from so many different backgrounds. I wish I could still be there. I would totally recommend staying here!

    Not for me...

    Reviewed by Passenger823850() on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I came here for a guys trip last week and we pretty much decided it’s not for us. I think this resort would be a totally different experience pre or post covid, but during covid, it feels like a ghost town. They told us there were a little over 100 people staying at the resort at the time, and it definitely felt like it. That number dropped significantly after the weekend, when we had the pool to ourselves with one other couple. The resort suffers because of the limited amenities. We were under the impression the large main pool would be open – it wasn’t. In fact, that whole side is closed. Everyone stays on the Platinum side, so if you booked the other side, you’re told at check in that you’ve been “upgraded.” Depending on what type of room you wanted will determine if you think you really got upgraded or not. Restaurants. There is one buffet, yes buffet, with dishes and serving spoons circa Jan 2020 open for breakfast and also for lunch. That’s the only option. Breakfast has an omelet station and lunch has a grill and taco bar they rotate proteins in and out of. So it’s decent but gets tiring by day 3. They rotate dinner between two restaurants, so only one is open nightly. Guys – please note that you will need long pants and shoes, not flip flops. They won’t let you in otherwise, believe me I tried. Women seem to be able to get away with their usual dresses and sandals, however. Not sure of the reasoning behind men needing long pants at a beach resort where an all-inclusive room was under $200USD. It’s not a five star resort, but rules are rules it seems. Ultimately, we ended up hanging out in PDC every night for dinner and drinks and had some fantastic meals. Rooms. If you want all day sun, get the sunny side swim out. If you want to be close to the pool bar, that’s the other side of the building. There are multiple pools that almost connect all the way around the building. I liked the swim out and being on the ground floor. Second and third story rooms have small balconies, I think the ones with hot tubs are above the restaurants away from the pools. If it’s raining or has rained you will notice “the smell.” Not sure if it’s the jungle rotting or if it’s sewage, but it smells. And the sunny side rooms pay the price being next to the jungle. When the sun is out and it’s been dry, those rooms are still the best because the other side only gets a couple of hours of sun this time of year. Pool bar is decent, opens around 10. Beach bar opens at 9 I think. The staff is very attentive, very friendly, and seem to be able to make almost anything. Entertainment is lacking, but I don’t need that. They did to a fire show with dancers on Saturday night though. The pool activity staff does entertainment in the afternoon. They are highly energetic and try to get the minimal boozy crowds involved in the activities. Fun to people watch for five minutes or so. Room Service. Restaurants and bars close at 10. Room service will only bring food to you after hours, if they even answer. We tried one night after midnight and got no one. They will NOT deliver alcohol, at least to us. You get two cans of beer in the refrigerator in the room that is replenished daily, sometimes you have to ask, and that was it, along with the small bottles of liquor in your room. Not sure why they can’t bring up cans of beer, which they hoard like gold. Come on, it’s Sol beer in a can. I had to tip a guy I saw in the hall to bring beers to my room on a stealth mission, and he did succeed. The second day we did stop at the MEGA in Playa Del Carmen and bought chips, beer, vodka, and mixers. Your driver will stop for you and wait, it’s basically a big WalMart. And there is a Walmart nearby as well. Beach. The beach is ok although the sister resort next door has a better layout, more space, more chairs. Our beach had about 10 table/huts knocked over due to the storms and they’re still sitting like that. You do get the smell on the beach sometimes, but wasn’t really as bad as some people mentioned. Spa is nice, everything is open. No mask during massage. Massage was $70ish for 50 minutes during their special. There's also several beach massages for $30, I did one from the "blue guys" and it was awesome with the breeze and being outside. Check out. Easy enough although I did request a late check out the night before and the lady said they could not do it. I tried again the next morning and a different person said, ‘sure.’ They charged some people in our group a $10 exit fee, others didn’t get it. I would go over your bill as I heard of some double billing at check out. Tipping. It seems like everyone at the resort brought handfuls of ones down and they tipped every time they ordered at the bar, the buffet, everywhere. We tipped at the end a little, not much. Really wasn’t expecting this FYI. Overall: Pros: Wait staff, bartenders in the lobby, pool, and pink bar. Entertainment by the pool. Clean rooms. Decent buffet. Cons: Everything mentioned above. If you go to town it’s 300 pesos (~$15USD) or $20USD cash each way. Once there, if you want awesome tacos and incredible guacamole, try El Chuleton. Also ate at Porfirio’s and La Famiglia, great food. Bottom line, if you get a screaming deal and you want to isolate at a resort and read a book, you might really enjoy it. If you want a resort with a heartbeat, I’d stay in Cancun or somewhere in PDC. The inconsistencies and lack of amenities might turn you off right now. I will never be coming back, if you couldn’t get that from my review. Show less

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Value

    Value-2