Hilton Playa del Carmen, an All-inclusive Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 19969 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fantastic Vacation

    Reviewed by The_Romans0812(Orlando, Florida) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing everyone really goes that extra mile to ensure you are enjoying your stay! The food, atmosphere, people are so wonderful! We really enjoyed the entertainment poolside, we had a great stay thank you all the bartenders and servers and special thanks to Andres, Fernando and the rest of entertainment staff

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great tine

    Reviewed by CrispySD(San Diego, California) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time at our trip! W stayed by the pool, hung out grabbed a daybed and got a couple bottles… We did a beer drinking contest And it was awesome. Don’t let people’s complaints about construction bother you, were still having a great time over here. The pool crew was amazing! Isaac, Fernando (best dancer!), Emmanuel, and Victor are great pool activity hosts! Alfredo is also a great pool server and gave us great service. Mario, Abraham, Malay, and Aldair all helped us out as well. Pool snacks were 100. Yes there is construction but they ended up putting us in a swim out. The staff is so great about keeping their guests happy and satisfied. Would definitely come back. Plus: no kids is AWESOME! The only pool splashes were from our tipsy friends :)

    okj

    Reviewed by dvalderrama15() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Everything went great. The one thing we did not like was being told a restaurant is open and it was not. We were limited on the rest. options. Great way to meet people from other countries or states. Thank you

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Waiter at the pool!

    Reviewed by Jtheisen23() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just visited the hotel and spent 4 days at the pool. Our waiter was Alfredo for 3 of the 4 days (he had one day off). He kept us extremely hydrated ??????! Absolute great guy, couldn't have asked for a better waiter to make our pool experience perfect!

    Noisy vacation.

    Reviewed by terenieves74() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hilton is in construction mode! We didn't know the hotel was remodeling. A lot of the facilities were not available. The noise, the construction and the workers walking around the facilities weren’t so pleasant.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-1