Zoëtry Paraiso de la Bonita Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2983 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cancellation difficult 120 days to get refund.

    Reviewed by mhsflorida(Sarasota, FL) on Sep 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I booked thinking I might go over Thanksgiving. Deciding against it in plenty of time, I wrote to cancel. Three-times And three times heard nothing. I finally called the reservation number and having been subjected to the interminable answer tree (they are not alone in this) I got an agent who agreed to cancel. It took over 1./ 2 hour with being on hold with her most of the time. She then informed me it would take 90 to 120 days to get a refund. 90 to 120 days. This is absurd. I pointed out to her that it took just days to be charged for my deposit. I would be leery of any hotel that takes this long. They are probably having financial difficulties.

    Individual ratings:

    Service

    Service-1

    Swim coverup - Ways to wear

    Reviewed by R7182NYlisat() on Jun 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I bought a few of these swim coverups by the resort pool but unfortunately didn’t write down the website where they show you the many ways to wear it! Does anyone have the site? Thanks! Awesome resort - we had a relaxing trip and the food was delicious.

    Luxury Beachfront Hotel

    Reviewed by Peter A(New York City, New York) on Apr 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited in early March before the horrible crisis hit. Hotel is fairly close to the airport, very secluded place, amazing staff. Beach is narrow, soft sand, quiet and excellent service. Food is really terrific, water is filtered of course, top-shelf drinks. Great place for affluent couples. Gym is fair, older machines and on the small side. Beautiful grounds, room was very large with ample balcony.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Quiet, relaxing, wonderful.

    Reviewed by Margie H(Pelham, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to many, many resorts over 40 years and this is our favourite. We were spoilt on every level. Room is beautiful and spacious. Food is an exciting experience every meal, plus a few extras, because, heaven forbid you should feel hungry for a second! Amazing room service, poolside service, beach service plus 3 restaurants. Don’t forget afternoon tea and the surprise snacks poolside when suddenly 10 waiters show up with plates of canapés or bowls of paella. The spa is beautiful, lovely salt water pool, that you basically have to yourself plus hot tub. The staff are amazing, really anxious for you to be pampered at every step. We didn’t go anywhere, we didn’t need to. It was peaceful and nurturing. Wonderful!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    The most relaxing vacation I've ever had

    Reviewed by BrianHolt40() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Small resort (100 rooms) and only 3 restaurants. What that means is plenty of room by the pool (never had trouble finding a lounge chair), outstanding personal service and limited selections on food. We did go to two other resorts nearby for dinner 2 of the nights. My only issue was with house cleaning- one time they didn't show up until almost dinner time. Two nights they knocked on my door at around 10:30 pm to do the turn down service, but we were already in bed watching Netflix. The mini-bar was only stocked the first day and from then on out, I had to ask room service to bring drinks. But, on the plus side, room service was awesome. Overall I'm happy but they definitely have opportunity for improvement in house keeping.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4