The Westin St. Francis on Union Square

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 597 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great location, but that was about it... WIFI problems for our entire 4 day stay

    Reviewed by DHSS(Calgary, Alberta) on May 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I were visiting San Francisco for 4 days in May 2019. We wanted a hotel that was highly rated and central to all the action so we picked the Westin St. Francis. The Westin is perfectly situated right at Union Square and is a great jump off point for all the major sites in SanFran. However the hotel isn't without it's fair share of problems. There are only 2 places to eat here, the Oak Room and the Clock Bar (Caruso's is just a tiny coffee/sandwhich vendor in the main lobby). The Clock Bar had a really small menu and only has 'bar service', which means there are no service staff... you have to go to the bar to order your drinks and your food. The Oak Room isn't casual so you can't go there for a quick meal. The worst of all at this hotel was the WIFI service. For our entire stay it either wasn't working AT ALL or barely working. We phoned to the Front desk to complain several times. Having no working WIFI for 4 days is truly unforgivable. Imagine going back to your room after dinner and no WIFI in the room or anywhere in the hotel, in this modern day and age... at $500+/night. I can't recommend this hotel based on that fact alone. In fairness they offered us one free breakfast to make up for lack of WIFI, but it was in the Oak Room so we declined. If you want WIFI in your room... don't stay here. To make matters worse there was a lot of street noise.. so was hard to sleep.

    Great location, friendly staff

    Reviewed by James B() on May 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Let's face it, pretty much all big hotel chains are fairly similar, so it's the little things that make the difference. Union Square is a great base for sightseeing, especially if you want to do a bus tour as the stop is just a 60 second walk from the hotel. Chinatown is a two minute walk away.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    First Class Hotel

    Reviewed by Culture535761() on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Westin St. Francis is the perfect hotel in the location, Union Square. Central to all the couture shopping and theaters. Take the trolley to the bay for a day of Fantastic sight seeing at Fisherman's Warf. Christmas at the Westin is magical, including a skating rink just outside your front door. The staff and service is 5 Star. I stay in the Tower, what a beautiful mix of old and new.

    Amazing Heavenly Visit

    Reviewed by Redfox327() on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at The Westin in Union Square for a business trip and it was a delightful stay. The bed was super comfy, and the shower was like being in a waterfall. The hotel is located right in Union Square and is a great location for shopping and only a 10 minute uber away from Fishermans Wharf.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Awesome stay, excellent customer service

    Reviewed by Majoy C() on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time in San Fo with my high school mates and their kids. The room we originally booked wasn’t available for some reason and the staff assisted us to ensure the available room was enough to accommodate us. We didn’t have any problem during our stay (bathroom though would have been nicer if there was a lock :-)). Location is perfect if you love shopping - right in the Union Square!

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