Ocean Club West Resort Condo

I am very disappointed in our experience with Ocean Club West. My husband and I were looking forward to celebrating our ten year anniversary there in a week but unfortunately have to cancel due to the Coronavirus. We have two toddlers and elderly parents and cannot leave them. Ocean Club West is charging a cancellation fee of 50% of our entire stay! They offered to apply it towards another trip this year. This is unacceptable - we have no idea how long the Coronavirus pandemic will persist. We can't just hop on a plane now or later this year as we'll need to coordinate care for our children. I am shocked they are making us pay for half of a trip we aren't able to take due to a global pandemic.

We had three requirements. We needed to have a great beach, chairs / umbrella on the beach, and someone to bring us drinks / lunch on the beach (I'm not paying all this money to be waiting at the bar). OCW met all three requirements. You had to get to the beach between 7-8am to get a front row spot but if you came later, there was still plenty of chairs and umbrellas. Calvin the beach waiter did a great job taking care of us. Had he not been there, this would have been a lower review. Although, he was off one day and there was no replacement which was a bummer. As ad added bonus, you get kitchenettes in your room and there are a few very nice propane grills you can use to grill the dinner you picked up from the grocery store a few blocks away. This was real nice because the restaurants within walking distance are okay, but nothing to write home about. The onsite restaurant at OCW does a good job but the way to do it is to order that cheeseburger in paradise right to your chair during the day, stare at that blue water, and look forward to grilling something tasty once the sun goes down!

smaller hotel is perfect. No long lines, no elevators, no waiting for a table, just about perfect. May have to wait for the tennis court, but that is about it. Friendly and helpful staff are willing to stop and help/give assistance. The beach bar is new this year and a real advantage to the thirsty. Sailboat, paddle board, kayak all come inclusive. The restaurant has an interesting and varied menu. Pool is exceptionally friendly to children, but enough lounges and space for adults also. The beach is well stocked with chairs and umbrellas. First come with towels available starting at 8:00 in the morning. We will be back!

We just got back last night from a 6 night stay in one of the waterfront apartments in the A building-with views of the pool, bar, restaurant, and beach/oceanfront, depending on what way you look. It was truly a magical week, and we enjoyed all of the natural beauty of Turks and Caicos, but the staff is truly one of the most valuable resources here. We were there with my two sons, ages 2 and 4, and they both felt so special and loved by the staff at Ocean Club West. They (and I, for that matter), had many conversations with the young men at the stand near the beach. Bradly, Ernest, and JP were so warm and helpful, and my kids were always very excited to go “buy towels” from them and have a fist bump and a chat. Kevin, from water play, has a special place in our heart. We had several long talks, and he was always so friendly and candid, not to mention being helpful and encouraging about use of the water vessels. The maintenance and cleaning staff were also very kind and lovely, with almost everyone we saw pausing in their work for a moment to connect with the kids, ask their names (and then almost always remember it the next time we saw them), answer the many (so many) questions my kids had for them. I know that everyone was just doing their jobs, but I felt very emotional leaving, because they had been so welcoming and kind- it was almost like leaving friends. I know that my boys feel that way (they’re still talking about when we’ll go back and see everyone again). So I just wanted to say thank you to everyone, and specifically those gentlemen who really made our trip very special. I hope that there is a way for management to pass these words along, and I hope that you know how lucky you are to have such great young people in your employment.

My husband and I stayed here for 5 nights in January of this year. This was our first time away without the kids in a long time and were looking for a chance to unwind and relax on a beautiful beach. THIS RESORT WAS AMAZING. The staff was wonderful and so friendly and helpful. They truly went above and beyond our entire stay. An example of one of nicest gestures - one of the staff took our conch shells and cleaned them up and polished them so we could take them home beautiful and shiny to our kids. We stayed in a king/studio suite. The bathroom needed a little bit of updating but was extremely clean. The rest of the room was very well appointed and the screened in balcony was heavenly. We ate breakfast on the balcony and relaxed every morning. The kitchenette and in room washer and dryer was a wonderful bonus. The pool and resort grounds were beautiful and very well kept up. The towel service for the beach was great and we never had an issue getting a chair and umbrella on the beach. Overall - this was the perfect place for us. We are already looking at dates to come back again next year!