Roc Arenas Doradas

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4365 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great hotel

    Reviewed by Ann-Marie B() on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Another amazing stay at the Arenas Dorada. The staff are all so attentive and kind, in the lobby bar, you will meet Pepe, Jose, Daniel and Lisandra to name only a few who are waiting to prepare your favourite drink. Must not forget Edouardo and Dayana at the beach bar. In the restaurant Islay, Leidys, Yamelis, Adalys, Dianelis Dianela and Yolanka are a few of the many staff to greet you with a warm welcome smile and ensure your dining experience is as pleasant as can be. And the food is always good. Don't forget to stop by the coffee bar for a cappuccino or cafe bombon and meet Maria, Aracelys, Rafael or Niurys. At the front desk where Onys, Joly and the rest of the team gladly help answer all your questions.You have a problem or concern, Santi in Client Services is there to help. Sometimes we forget the staff that keep the place clean, maintenance, the maids the ground keeper, everyone plays an important role in making your stay perfect . To sum things up, staff are amazing, food is good and has good selection, rooms are clean and the beach is awesome. All I can say is kudos to all the hard working staff...I'll be back!!

    Recommended for families

    Reviewed by 149alexndreb() on Feb 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Good hotel and great staff. Very good management in Luis Garcia and Philippe Denis. Definitely recommended if your looking for a clean and calm spot. Well located in Varadero with easy access to downtown and other activities ( such as Delphinario).

    Not impressed

    Reviewed by Angeleh1980(Orillia, Canada) on Dec 26, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was our first time travelling as a family, we were told how fantastic the mini club was for kids and how great the entertainment was, well entertainment was sub par want us to wear a mask in lobby but made people On stage go out and kiss random people? Mini club was never open kids stayed with them maybe 2 hours and could never find them, took more time to figure out where they were than them actually being with the kids. The daily posted schedule is always wrong. They got my kids pumped for a dolphin excursion and then cancelled Last minute the morning of without notice because of an apparent lack of kids, Probably from lack of advertising since the dolphin excursion was posted for another day. also during cooler rainy days they still had them by the pool instead of at the clubhouse and playing at the playground. Food was tasty when available at the buffet . Snack bar by the pool is suppose to have burgers hot dogs ans fries available from 1130-6am all they EVER had was tuna sandwiches ?? the one time hubby got a burger it was undercooked and he ended up sick from it. Entertainment was never when it was scheduled we were told 930pm and it was always later sometimes almost an hour at which points kids were grumpy. Place is absolutely beautiful but they do not have the staff needed to run it properly. Long wait times for food is also an issue. So many issues to many to list would not recommend until they get there s**t together.

    My stay during pandemic

    Reviewed by Patricia C(Brampton, Canada) on Dec 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was visiting my home away from home in November 2020, which I would like to add that they have followed all protocol with the health of all clients, rooms have clean and very welcoming and buffet and food was good but will have to say, the local that have no manners and but in front of you when they see you waiting in line for food but other than that, it’s been amazing. Animation team have been amazing with keeping us entertained and friendly and always there to keep the tourists going with excitement and joining in the activity... I would like to name a few of the animation team, Anolbis, barbon, Yuya, Noremis and last the DJ Alexi and Teddy that always keeps you dancing and enjoying the atmosphere ????????, I would certainly recommend this resort for the whole family

    Roc arenas dorads

    Reviewed by TracyEvans1970(Napanee, Canada) on Dec 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best hotel the staff are amazing friendly people the rooms are bright and clean the entertainment is spectacular the choreography is amazing beautiful beach pool and pool bar the entertainment staff is my favorite one especially Lazaro ,Noremis and Yuya