Iberostar Selection Bella Vista Varadero

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1956 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Nice relaxing vacation

    Reviewed by Alexa42_10(Montreal, Canada) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The flight from Montreal arrived in Varadero late in the evening and we were just 2 people getting off at this resort. First impression - quiet for 11 pm :) Room was definitely not what I paid for and e-mailed the resort, I have to say that I never received an answer to my e-mail, even the standard "thank you for your e-mail...requests are based on availability...". This is the only resort (and we travel quite a lot) that completely ignored the e-mail, so it was a bit disappointing. However, the room was beautiful and ended up not changing it, the view was perfect - hotel and ocean). The cleaning lady was lovely and the room was spotless. I am not picky and when on vacation I try to see only the good things, so I loved every minute there. Buffet food and staff, lobby bar, cafe, a la carte restaurants, and the beach... the beach was perfect.Food I found it better than in any resort I went in Cuba. Only went to 1 show, the Magic one and for the first time in my life I really enjoyed this type of show. Language spoken at the resort - russian and again russian. This time of the year the hotel was aprox 60% filled out with people from Russia, I heard also tourists from Germany and Netherlands, so a lot of Europeans. If you're North american and not a smoker you won't like the fact that everybody was smoking everywhere (except rooms, buffet and a la cartes). For me it was no issue. The side of the resort I was in, room 10430 was quieter and no issues with the elevators. The Spa was what I needed - I twisted my back a few days before my departure so 1/2 of the trip I was in so much pain, until I went to have a massage. Lindsay I think it's her name was awesome, I walked out of there with almost no pain. Also many thanks for the Sunwing rep from the resort, she was probably the best rep that I have ever interacted with. And she was busy, always there and always with a smile, solving whatever she could solve. Check out is at noon but I had the room until 2pm. Then there is a complimentary room that they offer to take a quick shower and change before the bus comes. The luggage is safe in a room next to the front desk. Many thanks to Lourdes at the front desk - she definitely was the best one there. Would I go there again? In a heartbeat. If the price is right.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Disappointing stay Nov 29-Dec 3

    Reviewed by Pareias() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was our 10th visit to Cuba, first visit to this resort and we will definitely not be returning. It all started on day 1 and went downhill from there. My husband and I checked in late around 930pm Front reception tried to sell us on keeping our room because we had a "beautiful room" but to pay extra for prestige elite benefits. We declined nicely several times and the reception seemed annoyed at this. We then go to our room to walk in to 2 dbl beds with comforters that were full of black blotchy spots and a bathroom with a bathtub after we had requested and booked a king bed and shower only. I went back to reception to ask for another room and they gave us one 2 doors down the hall. King bed this time but still had bathtub and blotchy black pots on comforter again but at this point we just wanted to get our vacation started and unpacked. So I just removed the comforter. We had no hot water or water pressure coming from the shower head so again we had to go down to reception who said they would look into it. By late night we could smell a nasty sewage smell coming from the hallways which seemed to get better by the morning but came back every evening. Our shower was not fixed till I complained a 3rd time to public relations instead who had someone from maintenance come by to somewhat fix the problem. The elevators.. I had read previous reviews about the elevator problems so we were prepared and glad we were only on the 6th floor because we ended up using the stairs everyday. Our view was beautiful we were in the middle building facing the pool and ocean but had a really hard time opening our balcony sliding door as the handle was almost falling off. The food options were plentiful but half the time we had no idea what they were serving at the buffet and a lot of foods looked so unappetizing and I found hair in my food twice! They recycled a lot of food. The dinner foods would show up again at breakfast. Meats were very tough and food had no flavor. I ended up sticking to salad and chickpeas most of the time for lunch and dinner. Breakfast I had an omelette and a crepe which was actually pretty good. We tried the italian which was just ok. The Japanese had a great interactive show with the chef but again the meat was overcooked and tough to eat. The beach was beautiful it did get pretty packed between 10-1pm but we never had a problem finding a spot and the water was amazing cant beat a cuban beach. We only used the pool once on our last day and it was really dirty with this green sludge. The washroom closest to the pool was so disgusting and dirty. It was hard to find a clean working washroom anywhere near the beach or pool I would end up walking to the washroom close to the cafe which was barely ever used but always very clean. Now our last day we went down to reception early and asked for late checkout as our flight was leaving in the evening.. they told us it was no problem and we paid the extra $11 cuc per hour. At around 9am we noticed them blocking half our floor for renovations, we didnt think much of it as we thought it was temporary so we headed out. When we came back to our room after lunch hoping we can have a nap and start packing there was a cloud of dust on our floor. We get to our room and they are jackhammering the tiles in the hallway right in front of our room! we open the room there is dust everywhere and not to mention the extremely loud noise from the jackhammer. I called down to Reception twice then I was transferred to public relations who told me they couldnt tell the workers to stop. We were fuming at that point and I asked the worker twice to stop which he did for 5mins then continued to use his jackhammer right outside our door. We packed our things as fast as we could and just wanted this nightmare of a vacation to be over with! Asking for a refund for our late check-out was another issue and no one felt the need to apologize to us that someone was jackhammering tiles right outside of our room. Their explanation was that they told everyone on that floor and changed their rooms except for us because we were checking out that day anyway and that we should have complained earlier.!

    10 nuits en tout inclus - duo air transat

    Reviewed by RossCanada() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice hotel. We would love to go back. Excellent service from everyone with a special mention to Oriel Hernández. He was at the buffet and was taking excellent care of every person in his section. He was fast to bring drinks and remove plates. He always had a nice word to say, was very professional and friendly. We really enjoy the italian restaurant. We had some issues with the hotel renting the theater to a group. The theater was very to our room. The hotel did not manage well the noise. The speakers were at least as loud as when the night show was on. This special function was after the night show. We called the reception and they had no idea what was going on. They said they were going to get back at us and never did.

    Ok, but needs work.

    Reviewed by Wazza350() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Honest review here. This was a nice, clean hotel in Varadero as you’d expect. I have read some reviews on here and agree with some points but also disagree with others. As you’d expect, it had good points and some pretty notable bad points. Here goes. Firstly we had this hotel allocated as part of a package deal so it should have been good. Advertised as 5 star with the travel company. Well.... it isn’t. It’s a 3.5 star, so don’t really expect 5 star luxury or quality. If you get this place as part of a cheap package holiday then snap it up. However if you want that 5* touch, keep looking. So the staff. I have never met staff as friendly as the staff here. To the point of they make an effort to make friends with you and cannot help you enough! This goes from the restaurants, to the bars, to the bell boys. Absolutely fantastic in every way possible! Couldn’t fault anything. Secondly, the cleanliness, again very very good. The maids were brilliant and made every effort to make your room look stunning on your return from the beach. I actually started having little pen conversations with our maid as she kept leaving us notes... brilliant! Then one day a little gift. So Sonia on the 8th floor of the main building, if you ever get to read this, we love you. Thank you. The Views... the views from the hotel were brilliant too in every direction, can’t complain here. So let’s look at features of the hotel. The main lobby after being rebuilt from Hurricane Irma is clean, neat, comfortable with a great bar in the middle of it serving great cocktails for that lovely sunset... which you see most of. This is really the main bar to the hotel and is very civilised until a lot later in the night when the drinks begin to take effect - you can’t blame the hotel for that really. But, it’s just people having a good time so didn’t bother me. It wasn’t loud and obnoxious. The outside and inside seating areas are large... could do with a few more chairs outside but can only imagine they blew away in the last storm maybe? Who knows. It’s very nice just a little sparse. Inside though is an abundance of seating. It’s a very large area to fill so you’ll never struggle to find a seat. Great for all generations. Hotel grounds... these are really nice. Great gardens, shrubs and lovely clean swimming pools. The beach is also really nice with lots of natural umbrellas and newly built huts for that shade from the blistering sun. So as I have spoken about bars, I’ll go through the others. On the beach is a ‘beach bar’. Well, it’s not ‘really’ on the beach, it’s in the bushes, and unfortunately down one end. Only drinks here. The problem here is this end was much busier than the other end, and for me was a little overcrowded and noisy with bit outdated drinking games of ‘Who’s the sexiest Lady’ competitions. Come on... that’s very 90’s. They could do without that to be honest. It’s not an 18-30’s holiday destination . So this leaves a much quieter location on the other side of the hotel beach which was bliss! So you have two sides to the beach depending on what you wanted. So is there a bar on this side of the beach? Well yes, but no. It’s through the bushes and it’s a snack bar that serves booze and well, snacks. But... for some strange reason they don’t serve drinks for the beach here or food either. Not really sure on the logic of that, as a plastic cup is a plastic cup, and booze is booze. As for the sandwiches, they won’t serve as takeaway back to the beach either. All a bit weird. It wouldn’t be difficult to do, or hassle. So if you’re this end of the beach, it’s a bit of a sandy trek to get a fresh drink. However, for a sit down lunch or a 24 hour snack, this place serves that purpose. Sandwiches are good, burger is great, someone could do with showing the chef how to fry a French fry though as I’ve seen more life in a zombie, and the side salad was a bit of chopped up cabbage... not massively appetising. We started saving the fries and cabbage and having just the sandwiches. Needs improving. So that’s the bars, now the restaurants. You have the main buffet, 3 a la carte downstairs and another on the roof for a bit of cash extra. The buffet... hmmm. I have to be fair here because the Cuban people are lovely and they are clearly trying hard to serve a big buffet restaurant. However, I have to be honest, the food could be improved. There was lots of choice but it’s very basic stuff. The most excitement I got out of it was on Taco night, however that was a one off. That’s if you ever know what you’re actually eating as nothing is labelled, not even the sauces. Most of the time you’re thinking “Well whatever that is, it looks nice”? But never actually know what is in it. Variety on each night, there’s a large variety, however it’s mostly the same variety. This is for breakfast and dinner by the way. Honestly if I see another omelette again.....! You get the odd thing that looks different, however is it any different? Not really sure. Anyway, you have more options. There are three a la carte places downstairs and the one upstairs. We only tried the Cuban one and it was really good! I’d recommend this. Mainly because we kept forgetting to reserve a table. Our bad. During lunch though there is a nice buffet next to the snack bar hidden down by the beach. This is really nice during the day for lunch, much better than the main buffet food in fact. We ate here every day and it was very good. Had crispy fries only on one day though. Really need fry-cooking tips in this hotel! So the a la carte restaurants, I can only imagine they’ll all be good, so make sure you visit these. The Japanese one looked amazing! One thing to note though is there are no menu’s to look at. So it’s a bit of pot luck as to what you’re going to eat. Menus are a good idea - print some please Bella Vista! So some pretty poignant bad points coming up that really did annoy us and others too. This hotel needs some money spent on it, mainly to do with cosmetic stuff and mechanical stuff. The lifts/elevators. It’s pretty shocking to see 2 main lift shafts in the main building, each with 2 lifts. One lift in each was permanently broken, and the remainder in one lift shaft kept breaking down, leaving just 1 lift for the hotel. That’s really bad when you have lots of people trying to travel up and down the hotel. This was unacceptable. Light bulbs, you’re lucky to find a hallway with all the lights working, good luck with that one. Damage to the floors, lots of badly patched up areas where floor tiles are broken and just patched up. Can look a little scruffy. Our balcony door wouldn’t lock, was broken. The main zig-zag water feature between the pools was also knackered. Sun loungers were also a bit knackered. There were lots of things that were just... knackered! The whole hotel needs a bit of TLC. Again, it’s not dirty or very untidy looking, it just needs some TLC. There is a Spa on site and some entertainment, didn’t visit either of these so cannot comment. Oh forgot another bar... the pool bar. This is quite good when it’s quiet in the water, but expect a fight to get to the bar if it’s busy. It’s a bit club 18-30’s again at times. If you want a quiet one, stick with the beach. But if you want a good laugh and want to mingle and booze, this works... if you can get a drink. I think I’ve covered most parts. Again, it’s a 3.5 star. Don’t expect 5 star quality here, you won’t get it. But if it were advertised as a 3.5 star, I’d be impressed. :)

    Great Family Vacation

    Reviewed by vanessa379(Ottawa, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I traveled with my own family (husband and 3 kids ages 8-1.5) and another family with 2 kids 8 and 10. It was all of our first trip to Cuba. We obviously had some hesitation about the food, especially since our friends since they're whole family follows a gluten free diet. Although the layout of the main buffet is really badly designed and sometimes meant long waits for food, the food itself was really good. Everyone found something to eat every meal - no complaints there. We were only able to get into one A La Carte restaurant in the week we were there. We ate at the Cuban restaurant it was good. We were pretty disappointed that we didn't get to eat at the Japanese restaurant. I went the morning after arrived and apparently it was already booked up for the week at the earlier sittings. The only time they had was 9pm, which obviously wouldn't work for a group with small kids. We realized afterwards that even though the restaurant is huge and has multiple tables they only book 8 people at a time for the 6:30 sitting, which we found kind of weird. Just note, that all restaurants and buffets start serving supper at 6:30, so if you're traveling with little kids like we were that are used to eating earlier that may be a bit tricky! We both had the family rooms which is two connecting standard rooms. It was nice to have the extra space with the kids. Our friends were on a higher floor and had a room with a beautiful view of the ocean. The rooms were modern but upon closer inspection were a little bit rough around the edges (chipped furniture, bubbles in the wall and chipped paint). We had bedding in our room that appeared to have some black mould on it. We just removed those from the beds and worked with the sheets. We brought some little gifts for the cleaning ladies old clothes, toiletries and little kids toys. They were so appreciative and gave my husband a Big hug. It just happened to be her daughter's birthday and she was so happy to have something to give to her as a present! The beach was beautiful but very rough when we were there. We only went into the ocean a few times because the waves were really strong. The kids loved the pools and splash pad the ladies at the Kids club were AMAZING! Great job! Overall, we had a really wonderful time. I would definitely recommend this place!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5