Muthu Playa Varadero

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1946 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    2 stars, 1 for the beach and 1 for the pool

    Reviewed by LucMall(Cornwall, Canada) on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was my fourth time there. Very disappointed at the decline of the place. Leaking water all week in the hallway that we had to walk through to get to our room. Black mold everywhere. The smell was so intense we coughed whenever we were in our room. The main dinning room was very dirty. The tables and table cloths always dirty. Hard to get a plate that didn't have dried food on it. Don't even try to ask for a spoon. Would think you were asking for gold. Won't be going back.

    Went downhill since transition to MGM

    Reviewed by Yabbaa_BTC(Kitchener, Canada) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My group and I recently went to now called Muthu Playa Varadero, we had all stayed here when it was called Playa de Oro, everyone had amazing reviews and they returned 3 more times. This was all of our first time at the newly transitioned resort owned and operated by MGM. All 10 of us had good faith returning considering MGM is a well known brand. How could we be more wrong. Let's start off with the BASICS: I was in Building 2 along with my group. We had 4 rooms, and another of our group on their own. Let me start off by saying, we all are Cuba vet's we know that if you leave good tips/presents for the maids they hook you up. This trip was no different, Day 2 after the maids came in, I had a shower, I observed that the towels were now folded and in a new spot (Good assumption to make they are fresh, yes?) They were still damp from my shower in the morning, along with every other towel in our room. Day 3 Bed sheets/Towels still not have been changed, myself and 2 others in my group, went down to the front desk, and politely asked/questioned, why our bed sheets and towels are the same ones as when we checked in? They argued with us saying they were changed, thats when my friend, explained, she fell asleep with her makeup on, and the marks on the bedsheets from where the Mascara rubbed off, is still remaining. They sent a maid up to change all the bed sheets and towels. The maid arrived and we were informed we could go enjoy ourselves at the bar. We proceeded to go into Varadero, as we have friends who live near by. When we returned to the resort, we had discovered, my room, the bed sheets, but not the towels were changed. My friend(s) room, was not touched, despite us giving them ALL of our room numbers (We later found out everyone in building 2 had the same issue) That's simply towels and bed sheets. The shower in my room, did not work. It did, but it was luke warm at best. I complained to the front desk, more than once, nothing got done. I showered in my friends room every morning (His was HOT, thank gosh for that) Aside from basic things being done, the rest of the resort, was alright. Since we were here last, Roaches have showed up, we had multiple sightings, (none in the rooms) - We didn't care as other resorts we have stayed at, have had them as well. It's a Caribbean thing, But was interesting how they have showed up AFTER the MGM transition. Too wrap this up, Day 5 of the trip, our whole group went to the front desk, demanding to move us too different rooms, that were functional they instead directed us to the office where you make "official complaints". Some disappointments, if you're a returning guest you get a Bottle of Rum sent to your room along with a lobster dinner. 6 of us were eligible for that offer. only 2 out of the 6 got the bottle sent to the room, along with out of the 6 who got lobster, mine was the only one that was cooked. Everyone else switched that option out for the Beef option, which defeated the purpose of the returning member offer. The WiFi infrastructure has gotten worse from last year, Wifi was down alot. Resort staff have zero clue about technology, which isn't their fault, just lack of foresight on MGM's end. THE GOOD!: Despite 3200 characters saying all the bad, this resort does have some positives. - It is close to town, if you like to get off the resort in the nighttime, we got cabs for 10 peso the whole time, check out Beatles Bar and Club 61, On friday nights at a nearby resort, they host a massive NA style club, with EDM and good atmosphere, 3 peso cover to get in and you get a free drink with your cover ticket. - Semi-Close to VRA just enough time for the guide on the bus to explain cuba and have some fun before you get to the resort, same with the way back, quick explanation of Cuban customs for Cuba Virgins than just a nice bus ride to the airport. - The food was overall good. I'd say 80% of our group liked the food. I have went to Cuba with groups before and have seen and tasted worse food. If you are strict with what you eat, you shouldn't be going to Cuba anyway. They are limited with what they import and can cook with. - MOST of the bartenders were very nice, when I went, it was VERY busy with many different cultures, Bartenders were busy every hour, and undertipped. TIP if you want to get priority among them, they talk, they will serve you first if you tip good. Don't be cheap going to a cheap Vacation spot. - Since this is a "Family" resort, It had a good atmosphere for kids being toddlers to younger children, Bar and smoking is separated from main areas, Ramps everywhere for strollers or anything else. Pool starts off VERY shallow, than gradually gets deeper, (1/8" to start off and 1/2" increase / 2 feet) ****SOME TIPS!!*** - Book your check in day to be a Thursday or Friday, a lot of people leave than, and another big influx comes in on Monday, You have time to settle and do excursions before buffet and bars get a lot busier, also gives you two different major groups to make friends from (If you're a solo traveler or looking for friends) - Ask for dark rum at the bar! Higher quality and different brand than the white rum - If having you're having problems with the wifi, go to the lobby just after the Disco opens (11 pm) less traffic on the network. - Don't be a resort bug! Varadero is VERY safe, and every Cuban loves Canadians, Millions of people travel to Cuba per annum and 30% of those people are Canadians. If you're Canadian, bring some Raptors and Blue Jays merch from wal-mart, they will love you for that. - If you're traveling from CAD, be prepared for your currency to be worth dramatically less when I arrived, I got .67 CUC for 1 CAD, in Varadero we recieved .72 CUC at the Bank and in Havana we received .73 CUC xfer rate. Resorts give you less than offical banks. - There's a double decker bus that travels the strip of Varadero and stops at every Major resort along the way, really safe and efficient way of having unlimited travel. An all-day pass is 5 peso, unlimited travel from 9 am - 9 pm - If you decide to do the Havana Excursion PAY THE EXTRA TO HAVE IT PRIVATE. Doing a lot of public Excursions suck, you go by the agents itinerary many things are on a strict time limit, and have pre-arranged stops with other friends to maximize everyone making a little bit of money. If you go private, you decide where you want to go, They will take you to the spots that the public ones do not and explain in much more detail Cuban History around Havana. Also they stop at the spots that are GOOD. I had the best Pina Colidas of my LIFE, just past the Tallest Bridge in Cuba past Matanzas. This was not a designated stop on the public tour. - If you're a parent who has kids or a millennial (like me ) who's planning on visiting Cuba, and you or your kids use Social Media, Snapchat & Twitter & TikTok among some others, are all blacklisted in Cuba, You cannot gain access to those services when you're in Cuba. BUT, if you buy a VPN (Do not use the free ones.) NORDVPN is a good choice. You can use all the social media you want without it being censored from the Cuban Government. - TIP TIP TIP TIP+++ Cubans don't make a lot of money on the resort, and like many destinations down south, they live off tips, but to put it in comparison, a 1 CUC tip, can last them a week. They are a very grateful society and will love you for being compassionate in that manor. You will receive better service overall. PSS Don't fall for the CUC>CUP scam, anyone offeres you to give them change, polity say no and walk away. If anyone approaches you wanting to by "Cuban Cigars" Politely deny as well as they are rolled with Banana Leafs, if you want Cubans, ask your ACC/Sunwing/WJV/Air Transat rep at the resort, where you can buy them. Or if you're on an excursion and they sell them at the stop, confirm with your guide they are genuine. PSS If you aren't new to Cuba, at the time of my trip, Cuba was having shortages on some of the food they usually import, you might notice if you've been to Cuba before, If you haven't you won't even know they are going through a shortage. PSSS: PAY THE 35 CUC AND GET VIP AT VRA! You get: Unlimited food, booze, smoking room, priority boarding on your plane back to Canada or wherever, dedicated check in and dedicated customs point of entry. Every time when VRA does the return legs out of Cuba, theres 300+ people checking in at once, if you hate lines, just get the VIP and skip all of that. In conclusion: Cuba is a beautiful country, very safe, awesome vibes and atmosphere, just do research on each resort, time of year ect. ENjoy your vacation <3

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-1

    9th visit

    Reviewed by Peppy128(Cornwall, Canada) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just returned after staying in Varadero last week..miss it already. This is a smaller resort which for me is an asset.. a short walk to the pool or ocean and all the bars and restaurants are close.I come here almost every year and it's not because it's a luxury hotel that's for sure .Every year that I return I see postive changes..new sheets new towels mattresses were better coffee maker in the room was great as well also nice to have bottled water every day.We did have a lot of problems with the key card and our door room 2320 facing the pool.We got to meet the manager who actually asked for feedback and that too was a nice change and we get treated to a lovely lobster dinner as a reward for being repeat guests.Over the years we have made friends with many of the staff.Big shout out to Lenin who always treats us like family and invites us into his home every year..this man is a great asset to your hotel.Travel trips would be to be pack a washcloth extra toilet paper and some immoduim just in case I also bring condiments like ketchup from home just because I'm a little fussy lol..I think a vacation is as good as you make it..this hotel is not perfect but it has the most beautiful beach and people you will ever see.

    Nice Get Away!

    Reviewed by 329tiffanyl(Cambridge, Canada) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Let me start off by saying our family are well seasoned Cuba travelers. Cuba is usually the first place we look! We love the beaches and the people. This was our first venture to Varadero. Not a place that I would book first again, but it was still nice. There were a few days were it was super wavy so you do need to be so careful as we found out, because before you know it, you can get sucked out further and further. It did not matter how shallow you were, it was still pulling you out. When we arrived in Cuba, going through customs was quite quick and was super easy to get on the bus. I read other views saying that the exchange rate was the same at the airport as the hotel, that is not the case. Rate is better at the airport. And as we learned on our way back to the airport, once you are in the waiting area they no longer accept CUC's and they charge you an arm and a leg in CDN. Once we arrived at the hotel, check-in had to be the fastest we ever had in the 11 years we have gone. This hotel had an elevator, which was kind of nice not to have to drag the bags up the stairs! We did only receive one room key, so make sure you keep track of it! My son did lose his but, they did not charge us for a second one. The hotel is quite dated, as it is a 20 year old resort, and knowing they can not always get everything they need, it is to be expected. There was a fair bit of mold in our bathroom, which my husband wiped off for the most part and there was some in the small walkway outside the bathroom as well. Our kids room was fine. We did find that the sliding door did not lock very well. There is a handle lower on the door that you have to push the button in hard for the pin to slide in, but even still not always easy to have it catch. The room for the most part was clean, new towels left when we put them in the shower. The air conditioner worked well some days and not so well others. The panels on the wall that show they control the temperature, do not. There is a panel on the wall by the door and you need to flip the one switch to turn off or on. Food: Everyone knows you do not go to Cuba for the food. They do the best with what they have, and I wish people would remember this. I was however very surprised that there was no pasta station at this resort until the last 3 days we were there. (We were there for 10 days.) There was a ton of bread though. When in Cayo Santa Maria last year, there was no bread. We always found something to eat. My kids loved the beef and pork cooked on the grill and then put them in the buns to eat. We only ate breakfast and dinner in the main buffet, we went to the one by the beach for lunch everyday and it was good as well. For breakfast, unless you are there right at 7, there is often not always bacon. However, I did discover when tipping the chef who was cooking our eggs, if you asked them, they sometimes had another tray put away and would cook it up for you. My husband would have an omelet every morning, but I found that you had to ask for it to be cooked extra, as sometimes they would fold it, and it was not cooked all the way though. The snack area by the pool only has hamburgers, hotdogs and cheese sandwiches. Sometimes French fries are hit or miss. They do not like to give out plates of just fries, so they have enough for everyone. They beach was beautiful. However the amount of garbage that people leave around is upsetting. They do have garbage cans/recycle bins everywhere but people still just leave stuff all over. Not hard, put it in the trash. The beach bar is a little bit of a walk, you pass it on the way down to the beach, but it really is not that bad. There was always lots of places to sit, however my husband and myself are early risers so we often went down and picked out our spot. Often by 6:30am there was a lot already taken. There were a few vendors that would come onto the beach, but often security had them move down by the water quickly. There was one man who I actually thought was a guest until he tried to get my husband to by cigars. We usually spent the day at the beach and then went to the pool closer to dinner time. It was cold, but it wasn't bad once you got use to it! The bar by the pool in the later afternoon was often quite busy and the bar in the lobby in the evening was very. We did do a day trip into Havana that we had booked before we left. It was quite pricy and becasue they were delayed at the first hotel for all the pick ups it put the rest of the day behind so therefore we did not have as long to look around Havana on our own as we would have liked. But the city is beautiful!!!! There are other people who will offer you a trip to Havana in an old car for $150 CUC. I am not totally sure what is offered with this, but it is a thought before you book before you leave. There was one afternoon that was not as sunny so we decided to hop in a cab and go walk around Varadero. It was $15 CUC to go into town. We did walk around for quite some time and then we took a horse and buggy out to the edge of Varadero and had lunch at Kiki's Italian Resturant. It was amazing! We did wander though the markets, but it is a lot of the same things. There is a cigar shop that is not too badly priced. The one thing is in the evening in the lobby, once the band starts you can not even have a conversation. It seriously does not need to be that loud. They do only play for an hour, but is it just unbelievable how loud it is. The other thing we did find this year that we have never really encountered is how rude the guests were!!! I could not believe how many peoples manners went out the window. You are a guest in another country, a third world country at that, and the way they treat the workers who work incredibly hard and long hours for us, was just so upsetting. People seriously need to remember where you are. All in all, it was great to get away from the cold for 10 days and if we ever return to Varadero, would consider this resort again.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-4

    Value

    Value-4

    Has potential.....but needs work!

    Reviewed by MellyMontreal_QC(Chateauguay, Canada) on Feb 12, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My mom and I took this trip expecting a 4 star (Cuban 4 star) resort. Although the resort itself has potential as it's very pretty, the hotels and rooms were a disaster. The lamp shades in the room were all stained, the patio door did not lock, the ceilings in the hallway and bathroom were falling apart, the faucet in the bathroom is peeling, the television stations were not clear at all. This was our 8th time in Varadero so we are aware that the star ratings in Cuba are not the same as they are here......but we agree that this is definitely not a 4 star resort. 3 at the most.....but the rooms are definitely 2 star. The resort itself was quite nice and clean. Everyone on the resort was complaining about breathing problems, smells and the rooms being rundown. The snack bar was the other problem. It only served 2 plates. Hot dogs with fries or hamburger with fries. I'm a vegetarian and was not allowed to have only fries on a plate. I was forced to order a hotdog which came with 4 fries.....and I had to throw the hot dog out. 3 star resort snack shacks also serve mini pizzas and sometimes nachos. I really do think that the stars on this resort need to be looking into so other travellers aren't disappointed like we were.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3

    Value

    Value-3