Upgrade offer refund request
If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.
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Call wait times are high
Self-serve options are available on our self-serve hub page. Please only call if you're travelling within the next 72 hours.
If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.
*Required fields