Dreams Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2548 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent Resort, great customer service!

    Reviewed by 466sydj(Bronx, New York) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited the resort to celebrate my birthday! We had a fabulous time! All staff are courteous and friendly. The property is well maintained! The food is great, good variety! The rooms are spacious, clean and well appointed. The staff go out of their way to meet your needs! Ivan at the Mermaid bar treats every visitor well. He especially went out of his way to take care of me and my 12 family members. He decorated a pineapple with a drink inside for my birthday. I really had a great time because of him! Adriane, Alexi, Alejandro and Alexi were excellent as well at the Mermaid Bar! Very friendly with excellent service! I really felt like we were the only guests even though it was quite clear that all the guests felt the same way. Daniel in the front section at the World Cafe was excellent! He did a great job meeting everyone’s needs! I requested to sit in his section because he was so attentive and friendly! Vielka Trevino from the preferred club was excellent! She always greeted me with a smile and made me feel welcome. She went out of her way to get my sister a room near me! Jorge, Ruben, Janet and Omar from the Maris Restautant were also great! Jorge worked very hard to take care of us! We celebrated my birthday with a lobster dinner and he made me feel very special! He made me the best bananas forester I ever had! Thank you Jorge! Thanks to everyone, we had the best time!!

    Excellent Service and Outstanding Amenities!

    Reviewed by Evelyn F(San Jose, California) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort had excellent beaches and the amtenities were exceptional. The beach was beautiful. I would suggest the Delphinus experience to anyone. It was safe enough for my Mom, my sisters, granddaughters and great-granddaughters. I had an amazing time at this resort. The food was excellent, and the employees at the resort were kind and accomodating.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Loved it!!!

    Reviewed by madrigm2019() on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time staying at this resort. We arrived very early to the resort, the check in process was so fast and they even checked to see if our room was ready which we only waited about an hour. We were able to eat breakfast by the time we came back our room was ready. The only thing we didn't like was that the concierge was very persistent about setting a meeting with them the next day and we just wanted to get to our room to unpack. She said she would walk us but only walked with us to the bottom of stairs and pointed to area of our room and it turned out it was the wrong area. We had to ask around to where our room was located thank goodness for the maids. The view from our room was so amazing we can see all the pools and the beach. The servers at the pools and bars were so amazing and friendly. There was one Pool Server who stood out and was amazing her name is Marisol Riviera Hernandez she went above and beyond for the guest. Cant forget Luis Miguel Duran another awesome worker such a great bartender. Our kids had such a great time and so did I and my husband. We told our friends and we cant wait to go back next year. We will be going to have a wedding ceremony next year. Thank you for making our stay so wonderful.

    A Special family Vacation

    Reviewed by KDreg1005() on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort exceeded my expectations! Our room was impeccable with a stunning view. I was very impressed with the Preferred Club and recommend it. Breakfast at Maris was delicious and if you go there please ask for Jovani. He was an amazing server who took outstanding care of my family. We loved all of our meals. A few that were out of this world were lunch at Maris, dinner at Gaucho and dinner at Maris too. The pools were refreshing and huge! Loved the mocktails made for my son, he loved the mango tango! The beach was stunning and we saw so many fish! I can't thank the staff enough for making this a family trip to remember!

    Fun Family Vacation

    Reviewed by glodefunk() on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We really enjoyed our 6 days in the Dreams resort, as our first family vacation to a place like this. The staff was overall very accommodating, but I would especially like to thank our servers, Julio de Dios and Daniel in the main cafe, who took care of our daily larger gatherings up to 10-12 people. You did a great job! Wendy, the cabana manager, was also excellent, and took care of my wife and her sister in making our pool days more enjoyable. Also, to the Andres and the rest of the entertainment staff in the pool who conduct the Zumba classes each day. They were so engaging and fun. Andres took some time to play "mermaids" with my 3 yo daughter and then invited her to lead the 30 minute zumba class with them, which she gladly accepted. It was a really great experience! The room accomodations in the preferred jr suite with ocen view were very good. Enough space for 4 and ample bathroom size. Despite the August heat, the rooms are constructed and cooled so they always felt cool and not too humid. Room service options were decent and delivered in a timely fashion. It made it easy trying to get us and two young kids ready for family events. We used the service twice during our stay. The main bar pool is a depth of 3ft2in, which was perfect for my 3yo and 5yo. They spent the entire day swimming and playing on the stairs, Having that depth of pool made our stay really enjoyable, as the kids could self-entertain with their cousins, quite a bit. Overall, it was a really enjoyable vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-4

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