Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 17519 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    50th birthday celebration!

    Reviewed by Chicagowebs(Chicago) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Resort was great ! Lots of small touches make a big difference. Great experience in the Excellence Club. Drinks were always flowing, food was above average, breakfast was awesome. Pools were amazing and crystal clear.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent resort!!

    Reviewed by chigirl23(Chicago, IL) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely beautiful resort! Top notch service beautiful grounds and wonderful beach area! Excellence club well worth it - private check in and separate beach area and private pools - would recommend this resort to anyone looking for a have it all vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Be treated like royalty and family all in one

    Reviewed by ashleybmonk(Navarre, Florida) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    No wonder we met more people who have visited here often than not. We have officially become EPM addicts. After a smooth travel from Florida, we were picked up easily using EPM’s Seasons private transfer from the airport. We were greeted right out of the SUV with sparkling wine and towels for refreshment while we were brought up to the Excellence Club lounge for check-in. Manuel was sweet and easy to talk to and eagerly answered any questions. We checked into our EC Rooftop Terrace and it was magnificent. Beautiful views and plenty of beds to lounge on. My only negative was not having it heated during the cooler months. We would have used it nightly had it been more of a hot tub option. We had it warmed one night but felt bad that it needed to be drained and didn’t stay warm for long. The other issue, in all the rooms it seems, is not having a closed bathroom door. Hearing your husband take a poop while eating my room service isn’t exactly the most romantic experience but we got some laughs out of it. I know other couples probably get bothered by this more than we do. We had drinks at the Martini Bar nightly with Edgar and Cesar. They always suggested top notch options and Edgar even created “The Ashley” for me. He was the sweetest and my husband and I always looked forward to seeing them. Emilio, Javier (trainee), Cesar and Manuel with Excellence Beach and Pool Concierge made sure we had everything we needed and made reservations when necessary. We never felt without. Oscar at Basmati treated us to such a special evening and we wish we could have had even more time with him. Lastly, the drink attendants worked so hard and never left us without. Thank you to Guadalupe, Raquel and Lucia for always keeping us happy while we lounged at the pool and beach. We absolutely cannot wait to return to EPM. We’ve made lifelong friends there from all over the world, including the special employees we mentioned above. Without them, we wouldn’t have had such a special experience and it makes EPM such a wonderful place.

    Perfect Honeymoon

    Reviewed by jrob47() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Its hard to say anything that hasn't already been said about this place. We came here for our honeymoon because it was recommended to us and the reviews that we read were exceptional. We're so glad that we did because we had an absolutely incredible time. This was my first experience at an all-inclusive and i think i may be spoiled from how perfect this place was. From the moment we arrived we were blown away by the service of the staff and the appearance of the facility. Every single member of the staff that we met and worked with was extremely professional and friendly which really was one of the things that made the trip so enjoyable. You really felt that they genuinely wanted you to enjoy your stay. We stayed as part of the Excellence Club and the honeymoon package which added a few nice perks like private pools/bar and a private section of the beach. The beach area is somewhat small but never felt overcrowded. I had some concerns based off news articles that i read that the seaweed would be a problem but it really was only bad for a day or two and they had staff working on cleaning it up much of the time. The pool areas are incredible. You can choose for a little more lively scene at the main pool/swim up pool bar or wander off to one of the other "lazy river" style pools and just float around. I highly recommend a spa treatment. The hydrotherapy session they put you through before your spa treatment is very unique and i really enjoyed it. The food was incredible. I didn't have a single bad thing to eat all week. The Magna Club and Chez Isabelle were probably our favorites, but you can't go wrong here. The breakfast buffet spread at Toscana is also very impressive. We also tried the "Romantic Dinner on the Beach" since we happened to be there for my birthday which was a lot of fun. Our waiter, Francisco, was extremely nice. We also happen to be there for their "Day of the Dead" celebration, which was absolutely incredible. They basically created an entirely new buffet-style restaurant in the plaza area of the Prelude bar for anybody that wanted to attend. There was a HUGE amount of food options and the decor and entertainment were very impressive. I also recommend going to see Diego at the Havana bar by the cigar lounge. Its a small little bar but he makes incredible cocktails and is very funny. I could go on and on but really, this place was truly excellent. Its no wonder why they have so many repeat customers and we plan on being one of them!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    This place is now our #1 on a long list of resorts

    Reviewed by trpltmom1996(Woodstock, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First we want to thank Jorge and Victor for their amazing service at the Magna bar. The first server we came into contact with on day one was Ciau and he quickly became our go to guy for his amazing service and personality. We also had many laughs with Tonatiuh while he served us lunch at the Grill. Guadaloupe at the beach was great. The staff at this resort went above and beyond to make sure your stay was the best it could be from the Concierge to the housekeeping staff. We are already planning our next trip! We loved the Grill and Lobster House at night for its open air and proximity to the beach. Our dinners at Magna and Chez Isabelle were top notch. Food and service are a definite 5 out of 5. For the wine drinkers, we found the Chardonnay, Cabernet Sauvignon and Rose to be quite dry and to our liking. The Excellence area of the beach was very nice but you did need to be there early to secure a Daybed in the shade. There was a fair amount of seaweed but they worked very hard to clear it and the weather was a bit stormy while we were there which probably makes it worse. The main pool was very nice and never a problem to find a chair there. We had a two storey room that was beautiful and very clean. Only complaint was the noise at night in our room. We overlooked the outdoor bar and show area which was generally loud to about 1:00 am and we tend to be early risers and not out late. Used a white noise app on my phone to overcome the noise and it generally worked out okay.